Job Description
Client Services Analyst/Implementation Analyst - Payments/Cash Management
Contract Length: 12-month contract
Work Model: Hybrid
Location: Chester - 5 days onsite
Salary: £61,000 per Annum
About the Role
We are seeking a Client Implementation Analyst to join our EMEA CashPro Connect team at a leading global bank. This is a highly client-facing role, focused on delivering technical cash management and payment solutions to corporate clients. The role offers an exciting opportunity to combine project coordination, client engagement, and payments expertise to support the delivery of payment and reporting solutions.
You will play a pivotal role in ensuring our corporate clients connect smoothly to our payment platforms, test files successfully, and achieve production readiness.
Key Responsibilities
* Serve as the primary point of contact for corporate clients, managing communications, timelines, and project updates.
* Support the implementation of cash management solutions including connectivity through CashPro File Import, Host-to-Host, SWIFT, EBICS, and other electronic channels.
* Guide clients through file validation, UAT, and production testing to ensure accurate payment processing and straight-through processing.
* Coordinate with internal teams (operations, technology, product) to resolve issues, implement configuration changes, and ensure smooth client onboarding to production.
* Support project delivery, including planning timelines, identifying risks, and driving resolution to meet client expectations.
* Participate in upcoming initiatives including client migration projects to the bank's strategic payment platforms.
Skills & Experience
Our client is looking for someone with strong file-format knowledge, a more technical background, and someone who is accustomed to running small projects and supporting testing activities.
Required:
* Proven client-facing experience, ideally in banking, treasury, or payments services.
* Strong stakeholder management and communication skills, capable of leading discussions and guiding clients through technical processes.
* Experience in project coordination or delivery in a corporate banking or financial services environment.
* Ability to manage multiple client deliverables, timelines, and dependencies effectively.
Desirable/Ideal:
* Experience or familiarity with payments, cash management, or treasury processes.
* Knowledge of payment file formats (ISO20022 XML, SWIFT MT/MX, BACS, HML/Code) and file-based connectivity.
* Exposure to corporate cash management solutions such as CashPro Connect, Host-to-Host, SWIFT, EBICS, or similar systems.
* Experience supporting UAT, regression testing, or production file testing.
