Administrator

Repairs Administrator

• Initially a temporary role for 4-8 weeks with the potential to transition into a permanent role
• Temporary Rate: £13.80 - £14.66 PAYE
• Annual Salary for the Permanent Position: £28,500 - £30,500
• Location: Loughton
• Job Type: Full-time, Temporary with a view of transitioning to Permanent

An exciting opportunity has arisen to join our fast-paced team as a Repairs Administrator. This role is ideal for someone who thrives in a dynamic environment and is committed to providing excellent customer service while managing complex scheduling tasks.

Day-to-day of the role:

• Organise appointments for maintenance engineers, ensuring efficient scheduling and communication.
• Take full responsibility for the administration of the mobile workforce scheduling system.
• Liaise effectively with clients, residents, and operatives to ensure repairs are scheduled and attended to within the required timeframes.
• Maintain accurate records and generate reports from various digital systems relating to all aspects of the work areas as required.
• Ensure timely and accurate communication from operatives about the progress of work to schedule their tasks according to residents' needs.
• Re-schedule jobs in the event of an unplanned absence of an operative and directly contact the resident to agree on any changes.
• Communicate with supervisors/managers regarding work quality, timeliness, and potential HR issues concerning the operatives.
• Provide support to colleagues, customers, and the business to continuously improve operational effectiveness.

Required Skills & Qualifications:

• Proven aptitude in problem-solving.
• Strong administration skills with keen attention to detail.
• A passion for customer service.
• Experience in a similar role, ideally within a repairs or maintenance environment.
• Knowledge of basic roofing terminology is desirable but not essential.
• Experience working for a local authority or similar environment is required.

Benefits:

• Competitive salary.
• Opportunity to work in a dynamic and supportive team.
• Professional development and growth opportunities.

To apply for this Repairs Administrator position, please submit your CV.