Customer Service Representative

Customer Services Representative

Location: Office based, Manchester City Centre

We're looking for confident Customer Services Representatives to join a growing contact centre in their online chat based team. You'll help customers with their financial services queries, providing clear, accurate support and making every interaction a pleasure. This is a temporary role initially for a period of up to twelve weeks but may offer permanent opportunities for customer service superstars as the company continues to grow.
What you'll do:

• Handle online enquiries with professionalism. You'll be given access to a suite of internal tools to help give accurate responses.
• Resolve queries and offer informed guidance based on standard operating responses.
• Build excellent product knowledge and deliver great service.

What we're looking for:

• Customer focused individuals - somebody who has examples of this in either a contact centre, retail, hospitality or face to face environment.
• Strong written English communication skills and attention to detail.
• Calm under pressure, organised, and resilient when things get busy.

If you're passionate about helping people and delivering brilliant service, we'd love to hear from you. This role is subject to a Basic DBS check & Credit Check. We'll discuss individual circumstances as part of your application process.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.