Job Description
We are looking for an experienced CRM Developer to join our reputable client's team and play a key role in the ongoing development, optimisation, and support of our Microsoft Dynamics 365 environment. This is an excellent opportunity for someone who enjoys both hands on development and continuous improvement work within a live CRM ecosystem.
The Role
You will be responsible for supporting and enhancing our Dynamics 365 platform, ensuring stability, performance and compatibility with Microsoft's regular wave updates. You will work closely with internal stakeholders to deploy solutions, reduce technical debt and drive continuous improvements across the CRM estate.
Key Responsibilities
- Managing bi-annual Microsoft Wave Updates, including compatibility checks and remediation of breaking changes
- Supporting and fixing plugins, customisation's and additions within the CRM.
- Continuous monitoring of views, dashboards, and mailboxes for performance or system errors, escalating and resolving issues where required
- Deploying CRM solutions and implementing improvements to reduce technical debt
- Supporting data cleansing and data quality tooling within Dynamics 365
- Investigating and helping to establish CI/CD pipelines for improved deployment processes
Skills & Experience Required
- Strong hands-on experience with Microsoft Dynamics 365, particularly:
- Sales Module
- Customer Insights & Journey Module
- Experience supporting and implementing coded solutions within Dynamics 365 (ideally using Visual Studio Code)
- Proven experience using and maintaining Power Automate Flows
- Understanding of data cleansing and data integrity processes within CRM platforms
- Ability to troubleshoot, maintain, and continuously improve a live CRM environment
Desirable Skills
- JavaScript development experience
- .NET development experience
- Exposure to CI/CD or DevOps pipelines within a CRM or Microsoft ecosystem
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