Head of Client Success

Our client, a leading FinTech organisation, is currently recruiting for a Head of Client Success to join their team. The Head of Client Success will be responsible for leading the strategy, processes, and people that ensure clients achieve maximum value from the company's products and services.

The Head of Client Success will drive client satisfaction, retention, and growth by establishing a world-class client success function that blends proactive relationship management with operational excellence.

Key Responsibilities for the Head of Client Success

• Build and lead the client success strategy, translating it into actionable plans and function-level KPI's and objectives aligned with business priorities.
• Lead, mentor, grow and inspire a high-performing Client Success team capable of delivering best-in-class experiences.
• Define and implement scalable client onboarding, retention, and engagement processes.
• Serve as the senior point of contact for client accounts and foster long-term, trusted relationships.
• Monitor client satisfaction and drive continuous improvement initiatives.
• Oversee onboarding, implementation, and adoption processes.
• Ensure accurate client data, reporting, and performance insights

Key Experience for the Head of Client Success

• Proven senior experience in client success or account management or related functions
• Experience of the FinTech or Financial Services environment
• Track record of retaining and growing client relationships.
• Exceptional communication skills with the ability to influence and advocate for Client Success at all levels

• Analytical mindset with experience using client data for insights.
• Experience creating scalable processes, KPIs, and success frameworks.
• Awareness and understanding of governance, risk and compliance frameworks.

Please apply as directed.