Helpdesk Coordinator

Helpdesk Administrator/Scheduler/Coordinator

• Annual Salary: £26,000 - £29,000
• Location: Watford
• Job Type: Full-time, Mon-Fri

We are seeking a proactive and organised Helpdesk Administrator to join our dynamic team. This role offers a fantastic opportunity to build a career in business operations and administration, providing essential support across various departments including sales, customer service, logistics, marketing, and operations.

Day-to-day of the role:

• Answer and direct phone calls with professionalism and courtesy, ensuring excellent phone etiquette.
• Manage office correspondence, including emails and postal mail.
• Perform data entry tasks accurately and efficiently, maintaining up-to-date records.
• Create and process engineer job sheets using our Field service management software.
• Liaise with engineers and subcontractors, issuing jobs and getting updates.
• Provide clients with regular updates and reports.
• Raise purchase orders and order parts and equipment.
• Process supplier/contractor invoices in accordance with office processes.
• Provide day-to-day customer support.
• Update and maintain our field service management system.
• Organise and maintain filing systems both electronically and physically to ensure easy access to information.
• Provide clerical support by preparing reports, memos, and other documents as required.
• Support team members with administrative tasks as needed to enhance overall productivity.

Required Skills & Qualifications:

• Confident and clear communicator, both in writing and over the phone.
• Organised and methodical, with good attention to detail.
• Comfortable handling multiple tasks and shifting priorities.
• Proactive, collaborative, and keen to learn.
• Proficient in Microsoft Office (especially Outlook, Word, and Excel).
• Experience of working within the M&E, Building Service maintenance industry, engineering, construction, or manufacturing is an advantage.
• Experience using a field service system such as Clik, JobLogic, SAP, or similar a benefit

Benefits:

• 25 days holiday plus bank holidays, increasing with years served.
• Workplace pension.
• A chance to contribute to strategic business projects.
• A friendly and collaborative work culture where your voice matters.
• Free parking.

To apply for the Helpdesk Administrator position, please submit your CV