Customer Service Agent

Customer Service Agent / Office Administrator

Salary: £25,440 pro rata + Annual Bonus

Location: Near Bishop's Stortford

Hours: Monday to Friday, 8:30am - 5:00pm

Type: Permanent

We're looking for a Customer Service Agent / Office Administrator to join a friendly, supportive office team. This is a great opportunity for someone with admin or customer service experience who is organised, reliable, and confident working in a busy environment.
You'll receive full training, enjoy a positive team culture, and benefit from free parking or excellent transport links. The role involves customer contact, data entry, and processing items, with some manual handling of boxes/items.

What's on offer:

• Supportive team & full training
• Free parking or 5-minute walk from station
• 20 days holiday, pension & annual bonus

Key duties:

• Processing items and updating systems
• Handling customer calls, emails & live chat
• Data entry, spreadsheets & courier bookings

Requirements:

• Admin or customer service experience
• Strong organisation, IT skills & phone manner
• Able to use initiative and manage workload

This vacancy is being advertised by RecruitAbility Ltd. The services advertised are those of an Employment Agency.