Client Services Advisor

Client Services Advisor
Bury St Edmunds
Temporary
£12.21 per hour
Monday to Friday 8.30am 5:00pm

We are working alongside a highly reputable, long established organisation that offers operational support services. Operating in a fast moving environment, our client is dedicated to maintaining outstanding levels of customer service.

We are now actively seeking a Client Services Advisor to join our client s team:

Responsibilities

• Handling incoming calls from clients in a timely manner
• Recording and updating all necessary information and systems
• Ensuring clients are updated, maintaining a professional manner
• Dealing with ongoing issues and updating all relevant systems correctly
• Liaising with third parties via telephone and email
• Working with Team Leader/Operations Manager
• Ensure all daily workload is completed
• General administrative duties

Personal Qualities

• Highly self motivated, always striving for excellence
• A natural communicator who builds rapport easily and takes time to understand customer needs
• Quick to learn, and eager to develop new skills
• Passionate about supporting others, whether customers or colleagues
• Strong written and verbal communication skills
• Consistently follows agreed priorities, processes, and procedures
• Able to work effectively under pressure and meet demanding deadlines
• Demonstrates a strong customer centric mindset with excellent service skills
• Collaborative team player who contributes positively to group success

If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)