Job Description
Supported Housing Manager
Role Type: Permanent
Salary: £38,000 per annum
Hours: Full-Time 40hrs per week (Between hours of 08:00 and 20:00)
Location: Bristol
Role Overview:
Leadership & Service Delivery
For more info, please contact Nathan Jackson on (phone number removed) or apply now.
Role Type: Permanent
Salary: £38,000 per annum
Hours: Full-Time 40hrs per week (Between hours of 08:00 and 20:00)
Location: Bristol
Role Overview:
- We are seeking an experienced Supported Housing Manager to lead one of our local service teams delivering accommodation-based support, including a specialist pathway for individuals and families experiencing multiple disadvantage and severe multiple disadvantage.
- This is a hands-on leadership role. You will manage and develop a team delivering intensive housing management and tailored support, while also holding a small, complex caseload yourself.
- You will bring strong experience of working with people affected by homelessness, mental ill-health, substance misuse, offending histories, and other complex needs. You will champion strength-based and trauma-informed practice, fostering a culture that empowers residents to achieve sustainable independence and outcomes beyond expectations.
- This is an exciting opportunity to shape and develop a growing service, ensuring high performance, innovation, and excellence across all areas of delivery.
Leadership & Service Delivery
- Lead, motivate and develop a high-performing supported housing team.
- Foster a culture of inclusion, reflective practice and continuous improvement.
- Conduct regular 1:1s, objective setting and appraisals, supporting professional development.
- Participate in an out-of-hours managers on-call rota.
- Ensure strong oversight of safeguarding, service quality, compliance, health & safety and property standards.
- Monitor and drive performance against KPIs and contractual targets.
- Manage relevant budgets effectively and responsibly.
- Act as a senior point of contact for serious incidents and complex cases.
- Embed strength-based and trauma-informed approaches across the service.
- Support staff to develop robust, outcome-focused support plans and risk assessments.
- Maintain oversight of caseloads to ensure appropriate and effective levels of support.
- Promote proactive, meaningful engagement with residents.
- Work collaboratively with statutory and voluntary sector partners to maximise outcomes.
- Maintain high standards of safeguarding practice at all times.
- Champion non-judgemental, harm-reduction approaches.
- Oversee referrals, assessments and onboarding processes.
- Ensure effective rent management, housing benefit administration and income maximisation.
- Support residents with welfare benefits, budgeting and tenancy sustainment.
- Ensure regular property inspections and compliance requirements are met.
- Promote independent living skills, including repairs reporting and money management.
- Maintain accurate digital records across housing and support systems.
- Build strong relationships with local authorities, commissioners and partner agencies.
- Represent the service at multi-agency meetings and case reviews.
- Prepare and present accurate performance data and reports.
- Engage proactively in local homelessness and supported housing networks.
- Proven experience leading teams within supported housing or homelessness services.
- Extensive experience working with individuals and families facing homelessness and multiple disadvantage.
- Strong knowledge of safeguarding, housing benefit, Universal Credit, and tenancy management.
- Experience delivering accommodation-based, intensive housing management services.
- Demonstrable expertise in trauma-informed and strength-based approaches.
- Confidence working in complex, high-risk environments in a balanced, non-risk-averse way.
- Strong ICT skills and experience using digital case management systems.
- Excellent written and verbal communication skills.
- The ability to motivate, challenge and inspire both staff and residents.
- Full UK driving licence and access to a vehicle for business use.
- Willingness to travel nationally when required.
- Enhanced DBS check required.
- The opportunity to shape and grow a specialist supported housing service.
- A collaborative and mission-driven working environment.
- The chance to make a meaningful and lasting difference in people s lives.
- Ongoing professional development and leadership support.
For more info, please contact Nathan Jackson on (phone number removed) or apply now.
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