Customer Support Team Leader

Customer Support Team Leader

Cardiff

negotiable depending on experience

Are you looking to step into a role where you will support a market leading organisation known for delivering first class service and smooth project execution for major household brands?

Due to an internal promotion , the following role has become available to manage a team of Account Support Executives on a day to day basis. Working closely with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team.

The Role

• Lead and support the Internal Support Team on a day to day basis
• Deliver excellent service to clients both external and internal
• Monitor and achieve internal and external KPIs
• Coach team members through side by side sessions
• Support Personal Development Plans and team development
• Assist with recruitment, inductions, and probation reviews
• Ensure timely completion of documentation including month end invoicing
• Identify and implement process improvements

The person

• Previous team leader or supervisor experience (customer support/internal sales preferred)
• Strong coaching and people management skills
• Organised, proactive, and KPI focused
• Excellent communication and stakeholder management skills

In return

• You will be joining a well-regarded organisation known for reliability and operational excellence
• You will work with major national retail brands
• There is a supportive culture with development opportunities