Helpdesk Administrator

Basildon (Office-Based)
£12.71 per hour
Full Time Contract

A well-established and growing Facilities Management provider delivering hard and soft FM services across commercial and public sector contracts nationwide. Due to continued growth, they are looking to appoint an organised and customer-focused Helpdesk Administrator to join their busy support team.

As a Helpdesk Administrator, you will be the first point of contact for clients, engineers, and subcontractors, ensuring all reactive and planned maintenance jobs are logged, scheduled, and completed within SLA.

This is a fast-paced role that requires strong organisational skills, attention to detail, and excellent communication.

• Answering incoming calls and emails from clients and tenants

• Logging reactive maintenance jobs onto the CAFM system

• Scheduling engineers and subcontractors

• Monitoring job progress and ensuring SLA compliance

• Raising purchase orders and processing invoices

• Updating clients with job status reports

• Supporting Contract Managers with administrative duties

• Ensuring accurate record keeping and system updates

• Previous experience in a Helpdesk, FM, or property maintenance environment preferred

• Experience using CAFM systems (e.g., Concept, Maximo, Planet FM, etc.) desirable

• Strong administrative and organisational skills

• Confident communicator with good telephone manner

• Ability to prioritise workload in a busy environment

• Good working knowledge of Microsoft Office