Warranty Administrator

Warranty Administrator

28,000 - 30,000, Southwater, West Sussex (out-of-town location, own transport required), 8.00am-5.00pm Monday to Thursday, 8.00am-3.00pm Friday, Permanent, 25 days holiday plus Bank Holidays, Statutory sick pay, workplace pension, employee benefits portal, Cycle to Work Scheme

The Role

This Warranty Administrator role sits within the Aftersales team of a specialist commercial vehicle business supplying and supporting minibus and midi coach operators across the UK. Working closely with the Operations and Aftersales Manager, you will take ownership of all warranty activity across multi-stage PSV vehicles, ensuring accurate attribution of liability between chassis manufacturers, body builders and conversion partners. This is a key position for someone who enjoys detail, structure and building strong relationships with both internal teams and external manufacturers.

Key responsibilities will include:

• Receiving and processing warranty claims from the workshop and aftersales team, ensuring all required documentation is complete and accurate.
• Preparing and submitting warranty documentation in line with different manufacturer and OEM guidelines.
• Following up on claim progress with manufacturers, challenging denials where appropriate and resubmitting with additional information.
• Keeping stakeholders updated on the status and outcomes of warranty claims, managing expectations professionally at all times.
• Coordinating with vendors and suppliers to schedule warranty-related work and source replacement parts.
• Maintaining accurate records of warranty parts and associated vendor paperwork.
• Monitoring factory recalls and warranty policies, carrying out regular internal audits to ensure compliance.
• Ensuring all warranty work is documented correctly to maximise payment recovery from manufacturers.
• Producing regular reports on warranty performance, including recovery values, rejection rates and turnaround times, for senior management.
• Processing internal jobs and in-house repairs with appropriate documentation, quotations and invoicing, and reconciling workshop accounts for both warranty and internal work.

Requirements

To be successful in this Warranty Administrator position, you will ideally have experience within a similar role in the commercial vehicle, automotive or passenger transport sector, and be comfortable managing multiple claims, systems and stakeholders at once. A minimum of two years' experience in a warranty administration role within a commercial environment is highly desirable, along with strong IT capability and confidence using web-based portals for claim submission and tracking. Experience of dealer management systems such as Pinnacle or Kerridge (or similar platforms) is desirable, as are strong analytical, numerical and problem-solving skills to ensure accurate cost recovery and low rejection rates. Excellent communication and interpersonal skills are also highly desirable, as you will liaise regularly with manufacturers, suppliers, internal workshop teams, parts, finance and management. Due to the rural, out-of-town location, having your own transport is essential.

This role could suit someone who has worked as a Warranty Coordinator, Service Administrator, or Aftersales Administrator.

Company Information

Our client is a growing, multi-franchise commercial vehicle business specialising in the sale and support of minibuses and midi coaches for both public and private sector operators. With a strong engineering background, a future-focused mindset and a commitment to delivering dependable aftersales support, they help operators maximise the uptime and performance of their fleets. The culture is professional, friendly and customer-focused, with a strong emphasis on service quality, operational excellence and long-term partnerships. As the business continues to grow its parts and aftersales operations, this Warranty Administrator role offers the chance to make a real impact and develop your expertise in a supportive team environment.

Package

• 28,000 - 30,000
• Permanent, full-time role
• Hours: 8.00am-5.00pm Monday to Thursday, 8.00am-3.00pm Friday
• 25 days holiday plus Bank Holidays
• Statutory sick pay
• Workplace pension scheme
• Employee benefits portal
• Cycle to Work Scheme

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.