Fixed Term - Deputy Team Leader

Customer Services Team Leader
Location: Exeter
Contract: 6 -12 month maternity cover Full-time (37.5 hours/week)
Salary - 30,000 DOE

About the Customer Services Team Leader Role:
My client is seeking a proactive and motivated Customer Services Team Leader to join their team on fixed term maternity cover contract, based at their Exeter site.

Key Responsibilities of a Customer Services Team Leader:

• Provide hands-on support and coaching to the Customer Services team
• Act as the escalation point for issue resolution and peak periods
• Oversee order management, complaints, and prescription processes
• Ensure daily targets are met and service levels maintained
• Collaborate with Sales and Supply Chain teams to improve performance
• Drive continuous improvement in customer experience and team efficiency
• Support recruitment, training, and team development
• Prepare and manage reporting for internal stakeholders

About You:

• Proven experience in customer service, with leadership responsibilities
• Excellent communication, organisation, and problem-solving skills
• Confident with systems (SAP/Excel desirable)
• A supportive, hands-on leader with a passion for service excellence
• Strong attention to detail and the ability to work under pressure

Next Steps:
If you are interested in this Customer Services Team Leader role, please submit an up to date CV through this advert or call Dave at Kemp Recruitment on (phone number removed).