Customer Service Advisor

Belmont Recruitment are currently seeking experienced Customer Service Advisors to work with a North East Local Authority on a temporary contract working 37 hours per week. The role sits within a busy customer contact team and is a varied position providing front line support to residents, ensuring enquiries are handled efficiently and services are delivered to a high standard.

Overview:
The role will involve delivering high quality customer service as the first point of contact for a range of Council services. You will support residents via telephone, email and face to face contact, ensuring accurate information is provided and service requests are processed effectively while maintaining excellent service standards

Main Duties:

• Respond to customer enquiries via telephone, email and face to face contact
• Provide accurate information regarding council services and processes
• Log and process service requests using internal systems
• Maintain and update electronic records ensuring data accuracy
• Liaise with internal departments to resolve customer queries
• Monitor and follow up on outstanding enquiries to ensure timely resolution
• Ensure compliance with data protection and confidentiality requirements

Essential Criteria:

• Previous experience within a customer service or contact centre environment
• Experience of handling high volumes of enquiries
• Strong organisational skills with the ability to prioritise workload
• Excellent written and verbal communication skills
• Good working knowledge of IT systems and Microsoft Office
• Ability to work independently and as part of a team

If your skills match the above criteria, please apply with your up-to-date CV