Customer Service Executive

Lloyd Recruitment Services are pleased to be working with a long-standing client in the search for multiple Customer Service Executive to join their team. This is an exciting opportunity to work for East Grinstead's largest employer, with modern facilities, world-class training, and excellent career progression opportunities.

Customer Service Executive
Full-Time Permanent
East Grinstead - Hybrid (2 days office / 3 days WFH)
Starting Salary: 26,700, with potential to increase up to 28,000 with additional product learning

Why Join their Team?

• Work for East Grinstead's largest employer, offering excellent career progression opportunities
• Modern, fully equipped facilities with free on-site parking
• Yearly upskilling and world-class training to support your personal and professional growth
• 25 days annual leave plus bank holidays (with option to buy/sell leave)
• Pension contribution and private medical cover
• Discounts across retail and hospitality

Customer Service Executive Key Responsibilities:

• Promote and sell services/products, mainly insurance-related, ensuring compliance
• Handle inbound/outbound calls, emails, webchat, and social media queries
• Resolve complaints and enquiries efficiently
• Share knowledge and support colleagues in a collaborative environment
• Maintain up-to-date product knowledge and regulatory compliance
• Represent the organisation at events or in cross-departmental tasks

Essential Skills & Experience:

• Previous experience in customer service within a busy call/contact centre environment
• Strong verbal and written communication skills
• Confident, empathetic approach with the ability to investigate, negotiate, and promote products
• Knowledge of relevant software tools
• Adaptability to new systems, procedures, and changes

Extra Information:

• Refer a friend and earn a retail voucher worth up to 500! Full details can be found on our website.
• Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
• By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.