Temporary to Permanent Customer Service Administrator

Job Title: Temporary to Permanent Customer Service Administrator

Location: Taunton (Due to the location you must be a driver)

Hours: Monday to Friday, 8:30 am - 4:30 pm

Hourly rate: 12.82

Benefits whilst you are temping through Office Angels:

• Weekly pay
• Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
• Temporary candidate of the month award
• Temporary candidate lunches/treats
• Online timesheets
• A dedicated consultant as an additional layer of support

We are seeking a reliable, proactive Administrator to join a welcoming and supportive team. Based in a modern office with beautiful views, this position offers a fantastic opportunity to become part of a company that truly values its people. This role will start on a temporary basis, with the potential to become permanent for the right candidate, so immediate availability or a short notice period is essential.

Key Responsibilities:

• Answer phone and digital queries quickly and pass them on when needed
• Build trust fast, explain things clearly, and handle tough conversations with care
• Support customers through forms, documents, checks, and accessibility needs
• Send out statements, balance updates, and settlement letters on time
• Handle queries via phone, email, webchat, and post, keeping records accurate
• Keep customer files up to date and maintain the internal system
• Assist with extra tasks and cover for colleagues when needed
• Suggest better ways of working, including using new tech like AI tools

Skills & Experience:

• Strong communication skills, both written and verbal
• Attention to detail and accuracy in data entry
• Excellent customer care skills with a professional telephone manner
• A proactive attitude with the ability to multitask
• Previous experience in an administrative role would be advantageous
• Ability to work independently and as part of a team

Next Steps:

Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.