Property Service Team Leader

Take on a Property Service Team Leader role in Ilford, East London, with a highly respected property management company, offering a competitive salary and a supportive, dynamic working environment. This is a fantastic opportunity to lead and develop a dedicated customer service team, ensuring the highest standards of service to landlords and tenants.

In this Property Service Team Leader position, you will oversee the day-to-day operations of the property services team, managing relationships across a growing property portfolio, and playing a crucial role in property maintenance, repairs, and dispute resolution. The role provides you with the opportunity to lead a team, drive service excellence, and resolve disputes effectively, ensuring tenant and landlord satisfaction at all times.

We're looking for candidates with proven experience in property management, housing, or customer service leadership, especially those with experience in managing teams, handling property maintenance, and resolving disputes. Experience in liaising with local authorities is essential for this role.

As a Property Service Team Leader, you will be:

• Leading, mentoring, and developing a property management team focused on landlord and tenant relationships
• Managing team schedules to ensure adequate coverage during business hours
• Actively mediating tenant-landlord disputes and ensuring resolutions are fair, compliant, and timely
• Overseeing property maintenance operations, including assessing property damages and coordinating repair solutions
• Serving as the main point of contact for local authorities on property-related matters
• Developing and implementing customer service policies to improve service standards
• Monitoring team performance against KPIs, service quality, and customer satisfaction metrics
• Generating reports on service metrics, dispute resolution, and property maintenance costs

We are looking for a Property Service Team Leader who:

• Has 3-5 years of experience in property management and team leadership
• Has a strong track record of resolving tenant-landlord disputes and managing property maintenance
• Possesses a deep understanding of local authority housing regulations, licensing, and compliance
• Has excellent communication and negotiation skills
• Can successfully lead a team while maintaining high service standards and driving team performance
• Has experience in managing guaranteed rent schemes and residential lettings
• Is highly organised and skilled in problem-solving and managing multiple priorities
• Has a comprehensive understanding of landlord-tenant law, property inspections, and damage assessments
• Can analyse performance data and use insights to drive continuous improvement

This Property Service Team Leader role offers the following benefits:

• Permanent full-time contract
• Competitive salary: 40,000 per annum, depending on experience
• 20 days' annual leave plus all UK bank holidays
• Enhanced annual leave for long service (23 days after 3 years, 25 days after 5 years)
• Paid birthday leave one additional day off per year
• 4% employer pension contribution (after probation)
• A supportive, collaborative working environment
• Opportunities for growth and career development in a reputable, values-driven company

If this Property Service Team Leader role in Ilford sounds like your next career step, apply now or contact Ryan Stewart at (url removed)