Claims Handler

Casualty Claims Handler

• Annual Salary: To be discussed
• Location: Chelmsford, Essex
• Job Type: Hybrid

We are seeking a Casualty Claims Handler to join our dynamic team in Chelmsford. This role involves the desktop handling of UK and European Casualty Real Estate Claims, focusing primarily on Public Liability-covering injury and third-party property damage. This position reports to the Operations & Client Relationship Manager - Casualty and offers a hybrid working model.

Day-to-day of the role:

• Desktop technical handling of UK and European Real Estate Casualty Claims.
• Serve as a technical referral point when needed.
• Manage multiple accounts within the department, including attending client meetings, presentations, and technical training sessions.
• Handle incoming and outgoing communications such as emails, telephone calls, video calls, and correspondence to progress claims and resolve queries.
• Control the lifecycle of the files to drive diary management and proactive handling.
• Liaise with insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties.
• Collaborate with both our UK and European Casualty Adjusters and Account Management Teams.
• Ensure time reporting and billing compliance with internal standards processing and systems.
• Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports.
• Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security.
• Manage accounts and handle invoicing.

Required Skills & Qualifications:

• Minimum 5 years' experience handling a caseload of Casualty Claims, with essential experience in Public Liability (both Injury and third-party property damage).
• Experience with UK claims and familiarity with relevant protocols such as the low value claims portal.
• Comfortable with desktop investigations into casualty claims to establish policy coverage, reserves, and legal liability.
• Ability to manage a significant caseload of claims and produce reports and formal advice for clients.
• Self-motivated with a keen attention to detail and a desire for technical progression.
• Experience in managing client accounts/schemes and meeting targets related to SLAs, hours charged, and fee income.
• Ability to work independently and collaboratively within a team.
• Knowledge of European languages (Spanish, French, German, Italian) is advantageous but not essential.
• Desirable to hold or be working towards a professional claims qualification.

Benefits:

• Competitive salary.
• Hybrid working model.
• Opportunities for professional development and progression.
• Supportive team environment.