Project Coordinator

Project Coordinator
Location: Redditch B97

Salary: £24,500 - £30,000/annum - Company Pension

Department: Projects
Responsible to: Service Delivery Manager
Working Hours: Monday to Friday 08.30 to 17.00 with 30 mins lunch and 2 x 15 min breaks.

This is a client-facing role responsible for the effective delivery of project co-ordination and administrative support across customer accounts. The position plays a key part in ensuring projects are organised, accurately documented, and delivered in line with agreed timelines, service levels, and client expectations. The successful candidate will act as a central point of contact between internal teams and external clients, maintaining clear communication and proactively supporting the smooth progression of each project as it evolves.

Key responsibilities include managing project documentation, coordinating schedules and meetings, tracking progress against milestones, updating internal systems, preparing reports, and ensuring all relevant stakeholders are kept informed. The role requires strong organisational skills, attention to detail, and the ability to prioritise tasks effectively within a fast-paced environment.

The Administrator will also support issue resolution, escalate concerns where necessary, and contribute to continuous improvement of processes to enhance client satisfaction and operational efficiency. Maintaining professionalism, confidentiality, and a customer-focused approach at all times is essential

Prime Role

• Single point of contact for day to day request activities/queries
• Stock Management
• Monthly Billing
• Change management process
• Attend Governance meetings/conference calls
• Manage/Maintain service risks and issues
• Attend and produce reports for the service review meetings (on or offsite).
• Ensuring cost effective delivery of service
• Planning, coordinating and monitoring the receipt and dispatch of goods
• Producing regular progress reports and statistics on a daily, weekly and monthly basis
• Responding to and dealing with customer communication by email and telephone in a timely manner
• Forming / developing good relationships with work colleagues
• Adhere, at all times, to company policies and procedures
• Maintaining computerised admin (often in spreadsheet form)
• Database record management and updates
• Must be prepared to work a certain amount of overtime when required to do so

Skills and Attributes

• Mature and logic approach to problems
• Proficient in the use of MS Outlook and MS Office (predominantly MS Excel)
• Customer facing skills
• Have a "Can Do" attitude
• Must be prepared to work a certain amount of overtime when required to do so
• Must be capable of working on his / her own initiative
• Must be presentable and professional at all times
• Must be able to relate and communicate
• The ability to work under pressure and meet deadlines
• Ability to plan and think ahead
• Excellent verbal and written communication skills
• Have a clear understanding of the company's policies and vision, and how the Projects Team contributes to these.