Senior Business Services & Systems Manager

Your new company

A forward-thinking, tech-enabled accountancy practice is continuing its ambitious expansion across the South, and with that growth comes the need for a commercially minded leader to shape and deliver a brand-new service line. This firm is known for its modern culture, supportive senior leadership, and genuine investment in people. You'll be joining a collaborative environment where innovation, operational excellence and digital transformation sit right at the heart of their strategy.

Your new role As Senior Business Service & System Manager, you'll take ownership of designing and implementing an efficient, scalable service model that supports a high-volume digital reporting function.This is a strategic, hands-on role where you will:

• Build streamlined processes, workflows and team structures to support consistent, high-quality service delivery.
• Shape pricing, commercial tools and performance frameworks to ensure profitability and clarity across the portfolio.
• Lead client communication and onboarding journeys, ensuring a smooth transition into digital processes and systems.
• Champion digital adoption across cloud bookkeeping and reporting platforms.
• Recruit, develop and manage an effective operational team as the service scales.
• Work closely with senior leaders, tax specialists and technology partners to ensure a seamless, joined-up client experience.

This is a brilliant opportunity for someone who enjoys building something from the ground up and wants the freedom to influence long-term operational strategy.What you'll need to succeedYou'll thrive here if you're a confident, commercially aware senior manager with:

• Strong operational leadership experience within an accountancy practice environment.
• Proven ability to design and implement new service lines, systems or large-scale operational processes.
• A naturally analytical mindset and strong commercial instincts around pricing, margin control and workflow optimisation.
• Experience leading digital transformation projects and transitioning teams or clients onto new systems.
• Excellent communication skills and the ability to influence change at all levels.

Professional backgrounds from audit, accounts, outsourcing, tax or digital transformation (ACA/ACCA/CTA/AAT/ATT advantageous but not essential) all translate well.What you'll get in returnYou'll be joining a firm that truly looks after its people with:

• Hybrid working and flexibility built around core hours.
• Exposure to a wide variety of clients and internal stakeholders.
• Genuine progression opportunities within a growing practice.
• Strong commitment to training, leadership development and personal growth.
• A friendly, supportive culture, plus an excellent benefits package including wellbeing initiatives, recognition awards and enhanced holiday options.

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