The role: This is more than a job - it's a mission . You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win. You'll work in a matrix organisation and report operationally through OMNIA Training and functionally through the OMNIA Chief Engineer. Ultimately, you'll work for the British Army, championing innovation, and helping shape the future of military collective training. Key Responsibilities: Technical leadership of all Configuration Management (CM) processes on the project to ensure CM compliance. This includes the configuration planning, identification, control, status accounting and auditing for development and in-service systems/services. Lead programme start-up and change activities including tailoring, estimating effort, establishing configuration processes, tool set selection, establishing data management repositories and regular governance and execution meetings. Define and lead application of release management, including establishing release management activities and toolsets, ensuring release requirements are defined and met, generating baselines, managing internal and external stakeholders. Drive continuous improvement and process simplification across the programme in conjunction with the profession lead. Work closely with development, quality assurance, ITEA and operations teams to ensure smooth transition from development to in-service environments. Identify potential risks that could impact release schedules and implement strategies to mitigate these risks. Maintain comprehensive documentation of release processes, configuration items, and changes to ensure compliance with established standards and procedures. Lead a team of release engineers, ensuring work is delivered on time and to budget. Be 'Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement'. Any other duties required to meet the needs of the programme. Who we are looking for: We're after individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first. The OMNIA Training Configuration & Release Manager will be responsible for the Configuration Management and Release Management for the Army Collective Training Service (ACTS). Responsible to the OMNIA Chief Engineer, this position requires exceptional knowledge and experience across configuration and release management disciplines to maintain effective and accurate control during the development and transition into service phases. This role requires a systems-thinking mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. Essential Skills and Experience: An engineering background, educated to degree level or with equivalent previous related experience. Proven knowledge and experience in release management, configuration management, or a related role with strong understanding of development lifecycles. Detailed working knowledge of Def Stan 05-57 or equivalent A working knowledge of CMMI and ISO 9000 requirements Familiarity with tailored process creation and introduction using current CM methodology, establishing guidelines and rules for all functions/levels and the introduction of suitable toolsets to enable successful configuration management. Relevant certifications in but not limited to ITIL, PMP or Agile methodologies. Familiarity with configuration management tools: GitHub, Argo, QUAY, WindChill. Experience in a leadership role within complex, multi-disciplinary programmes. A high level of competency in Microsoft Word, Excel and PowerPoint. Desirable Skills and Experience: Experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team. Well-developed planning and organisational abilities. Highly developed verbal and written communication skills. Knowledge of defence or public sector engineering standards and regulatory frameworks. Experience in training transformation or learning platforms. SAFe and ITIL4 certified. Familiarity or experience with ISO 15288 - Systems and Software Engineering Security cleared or ability to obtain (SC or above). What we offer A Culture Built on Collaboration Work in an inclusive, high-performing team that celebrates ideas, supports growth, and is laser-focused on delivering results. Team dynamics You will be part of a team that works together, across multiple organisations united in one mission. Work Across Borders, United in Purpose Operate across organisations with one shared goal - improving capability across all domains. Drive Innovation Your voice matters. We champion new ideas, welcome change, and believe in continuous improvement with a growth mind-set. Shape the Future Play a crucial role in a long-term, future-facing programme with real-world impact on national defence. Career Growth & Benefits Enjoy a strong benefits package, ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner. Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Car / Car allowance (dependant on grade/ role) Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year.
May 13, 2026
Full time
The role: This is more than a job - it's a mission . You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win. You'll work in a matrix organisation and report operationally through OMNIA Training and functionally through the OMNIA Chief Engineer. Ultimately, you'll work for the British Army, championing innovation, and helping shape the future of military collective training. Key Responsibilities: Technical leadership of all Configuration Management (CM) processes on the project to ensure CM compliance. This includes the configuration planning, identification, control, status accounting and auditing for development and in-service systems/services. Lead programme start-up and change activities including tailoring, estimating effort, establishing configuration processes, tool set selection, establishing data management repositories and regular governance and execution meetings. Define and lead application of release management, including establishing release management activities and toolsets, ensuring release requirements are defined and met, generating baselines, managing internal and external stakeholders. Drive continuous improvement and process simplification across the programme in conjunction with the profession lead. Work closely with development, quality assurance, ITEA and operations teams to ensure smooth transition from development to in-service environments. Identify potential risks that could impact release schedules and implement strategies to mitigate these risks. Maintain comprehensive documentation of release processes, configuration items, and changes to ensure compliance with established standards and procedures. Lead a team of release engineers, ensuring work is delivered on time and to budget. Be 'Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement'. Any other duties required to meet the needs of the programme. Who we are looking for: We're after individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first. The OMNIA Training Configuration & Release Manager will be responsible for the Configuration Management and Release Management for the Army Collective Training Service (ACTS). Responsible to the OMNIA Chief Engineer, this position requires exceptional knowledge and experience across configuration and release management disciplines to maintain effective and accurate control during the development and transition into service phases. This role requires a systems-thinking mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. Essential Skills and Experience: An engineering background, educated to degree level or with equivalent previous related experience. Proven knowledge and experience in release management, configuration management, or a related role with strong understanding of development lifecycles. Detailed working knowledge of Def Stan 05-57 or equivalent A working knowledge of CMMI and ISO 9000 requirements Familiarity with tailored process creation and introduction using current CM methodology, establishing guidelines and rules for all functions/levels and the introduction of suitable toolsets to enable successful configuration management. Relevant certifications in but not limited to ITIL, PMP or Agile methodologies. Familiarity with configuration management tools: GitHub, Argo, QUAY, WindChill. Experience in a leadership role within complex, multi-disciplinary programmes. A high level of competency in Microsoft Word, Excel and PowerPoint. Desirable Skills and Experience: Experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team. Well-developed planning and organisational abilities. Highly developed verbal and written communication skills. Knowledge of defence or public sector engineering standards and regulatory frameworks. Experience in training transformation or learning platforms. SAFe and ITIL4 certified. Familiarity or experience with ISO 15288 - Systems and Software Engineering Security cleared or ability to obtain (SC or above). What we offer A Culture Built on Collaboration Work in an inclusive, high-performing team that celebrates ideas, supports growth, and is laser-focused on delivering results. Team dynamics You will be part of a team that works together, across multiple organisations united in one mission. Work Across Borders, United in Purpose Operate across organisations with one shared goal - improving capability across all domains. Drive Innovation Your voice matters. We champion new ideas, welcome change, and believe in continuous improvement with a growth mind-set. Shape the Future Play a crucial role in a long-term, future-facing programme with real-world impact on national defence. Career Growth & Benefits Enjoy a strong benefits package, ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner. Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Car / Car allowance (dependant on grade/ role) Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year.
Leading Investment Management firm is seeking a highly skilled Unified Communications & Audio Visual Engineer to design, support, and enhance enterprise Unified Communications (UC) and Audio Visual (AV) platforms across the business. This role blends deep technical UC engineering capability with hands-on AV and meeting support, ensuring reliable, secure, and high-quality collaboration experiences for end users, executives, and trading environments. The successful candidate will support and evolve platforms including Cisco CUCM, WebEx (Dedicated Instance), Microsoft Teams, voice recording and enterprise AV meeting room technologies, while providing responsive meeting and event support. This role requires strong technical expertise, excellent communication skills, and a customer-focused mindset, operating within a global, distributed team. The successful candidate will be expected to attend the London office 3 days per week + 2 days WFH Key Responsibilities Unified Communications Engineering Design, configure, support, and enhance the global UC environment, ensuring high availability, performance, and security. Administer and troubleshoot Cisco Unified Communications Manager (CUCM), including dial plans, call routing, SIP integrations, upgrades, and incident resolution. Support WebEx Dedicated Instance, Microsoft Teams, and related integrations within the wider UC framework. Manage and troubleshoot CUBEs, SIP gateways, and SIP call flows. Oversee voice recording platforms (eg Redbox), ensuring regulatory compliance, data integrity, and operational reliability. Support trader turret systems (eg IPC Dealerboards), ensuring resilient communication for trading and Front Office environments. Monitor UC system performance and proactively address issues. Support and integrate Contact Center technologies (eg Webex Contact Center). Collaborate with network, security, and cyber teams to ensure secure and resilient UC services. Audio Visual & Meeting Support Provide first-line and second-line support for scheduled and on-demand meeting requests and AV incidents. Prepare, test, and support meeting rooms, including video conferencing, audio systems, and room control platforms. Coordinate and validate multi-site meetings, test calls, and complex conferencing scenarios. Provide hands-on support for executive meetings, global town halls, departmental events, and internal events. Support event planning staff with AV setup, live support, and post-event teardown. Perform diagnostics and troubleshooting for AV platforms including Crestron, Microsoft Teams Rooms, Zoom, WebEx, and other collaboration tools. Assist with installation, cabling, staging, and maintenance of AV and conferencing equipment. Maintain accurate records for incidents, requests, and resolutions via the service desk. Operational & Documentation Responsibilities Create and maintain high-quality design documentation, operational procedures, runbooks, test plans, and change documentation. Operate within an Agile delivery environment, supporting continuous improvement. Participate in on-call rotas and provide out-of-hours or weekend support where required. Assist with special projects and technology initiatives as directed by IT management. Maintain compliance with company policies, vendor standards, and software licensing requirements. Continuously develop knowledge of UC, AV, desktop, networking, and collaboration technologies. Key Skills & Experience Technical Skills Extensive experience with Cisco CUCM, including dial plans, call routing, troubleshooting, and upgrades. Strong experience with Microsoft Teams (configuration, troubleshooting, and integration). Experience with WebEx Dedicated Instance and UC platform integration. Knowledge of voice recording systems (eg Redbox) and regulatory requirements Knowledge of SIP, CUBEs, VoIP, and UC networking concepts. Experience supporting AV and meeting room technologies, including Crestron (ideally) or similar enterprise conferencing systems. Solid understanding of network protocols and basic desktop troubleshooting. Professional & Personal Skills Strong problem-solving skills with excellent attention to detail. Confident communicator, able to work effectively with end users, executives, and technical teams. Customer-focused with a friendly, professional approach. Ability to multitask and prioritise in a fast-paced environment. High sense of ownership, collaboration, and accountability. Willingness and ability to physically handle AV equipment (lifting, cabling, staging as required). Qualifications & Background Minimum 2+ years' experience in Unified Communications, AV support, or collaboration technologies. Industry certifications are desirable: CCNP Collaboration Microsoft Teams Certified AV or UC vendor certifications Working knowledge of Windows 11, Microsoft Office, and Outlook.
May 13, 2026
Contractor
Leading Investment Management firm is seeking a highly skilled Unified Communications & Audio Visual Engineer to design, support, and enhance enterprise Unified Communications (UC) and Audio Visual (AV) platforms across the business. This role blends deep technical UC engineering capability with hands-on AV and meeting support, ensuring reliable, secure, and high-quality collaboration experiences for end users, executives, and trading environments. The successful candidate will support and evolve platforms including Cisco CUCM, WebEx (Dedicated Instance), Microsoft Teams, voice recording and enterprise AV meeting room technologies, while providing responsive meeting and event support. This role requires strong technical expertise, excellent communication skills, and a customer-focused mindset, operating within a global, distributed team. The successful candidate will be expected to attend the London office 3 days per week + 2 days WFH Key Responsibilities Unified Communications Engineering Design, configure, support, and enhance the global UC environment, ensuring high availability, performance, and security. Administer and troubleshoot Cisco Unified Communications Manager (CUCM), including dial plans, call routing, SIP integrations, upgrades, and incident resolution. Support WebEx Dedicated Instance, Microsoft Teams, and related integrations within the wider UC framework. Manage and troubleshoot CUBEs, SIP gateways, and SIP call flows. Oversee voice recording platforms (eg Redbox), ensuring regulatory compliance, data integrity, and operational reliability. Support trader turret systems (eg IPC Dealerboards), ensuring resilient communication for trading and Front Office environments. Monitor UC system performance and proactively address issues. Support and integrate Contact Center technologies (eg Webex Contact Center). Collaborate with network, security, and cyber teams to ensure secure and resilient UC services. Audio Visual & Meeting Support Provide first-line and second-line support for scheduled and on-demand meeting requests and AV incidents. Prepare, test, and support meeting rooms, including video conferencing, audio systems, and room control platforms. Coordinate and validate multi-site meetings, test calls, and complex conferencing scenarios. Provide hands-on support for executive meetings, global town halls, departmental events, and internal events. Support event planning staff with AV setup, live support, and post-event teardown. Perform diagnostics and troubleshooting for AV platforms including Crestron, Microsoft Teams Rooms, Zoom, WebEx, and other collaboration tools. Assist with installation, cabling, staging, and maintenance of AV and conferencing equipment. Maintain accurate records for incidents, requests, and resolutions via the service desk. Operational & Documentation Responsibilities Create and maintain high-quality design documentation, operational procedures, runbooks, test plans, and change documentation. Operate within an Agile delivery environment, supporting continuous improvement. Participate in on-call rotas and provide out-of-hours or weekend support where required. Assist with special projects and technology initiatives as directed by IT management. Maintain compliance with company policies, vendor standards, and software licensing requirements. Continuously develop knowledge of UC, AV, desktop, networking, and collaboration technologies. Key Skills & Experience Technical Skills Extensive experience with Cisco CUCM, including dial plans, call routing, troubleshooting, and upgrades. Strong experience with Microsoft Teams (configuration, troubleshooting, and integration). Experience with WebEx Dedicated Instance and UC platform integration. Knowledge of voice recording systems (eg Redbox) and regulatory requirements Knowledge of SIP, CUBEs, VoIP, and UC networking concepts. Experience supporting AV and meeting room technologies, including Crestron (ideally) or similar enterprise conferencing systems. Solid understanding of network protocols and basic desktop troubleshooting. Professional & Personal Skills Strong problem-solving skills with excellent attention to detail. Confident communicator, able to work effectively with end users, executives, and technical teams. Customer-focused with a friendly, professional approach. Ability to multitask and prioritise in a fast-paced environment. High sense of ownership, collaboration, and accountability. Willingness and ability to physically handle AV equipment (lifting, cabling, staging as required). Qualifications & Background Minimum 2+ years' experience in Unified Communications, AV support, or collaboration technologies. Industry certifications are desirable: CCNP Collaboration Microsoft Teams Certified AV or UC vendor certifications Working knowledge of Windows 11, Microsoft Office, and Outlook.
Service Desk Manager - MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager to lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you're an experienced Service Desk Manager who thrives in a fast-paced MSP setting and enjoys balancing people leadership with hands-on operational oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st-3rd line engineers Oversee daily Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Drive continual service improvement across processes, tooling, and customer experience Manage resource planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You'll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join a respected MSP with a strong growth trajectory Supportive leadership team and a culture that values continuous improvement Hybrid working model Investment in training, certifications, and long-term career development Modern tech stack and a forward-thinking approach to service delivery If you're an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, I'd love to discuss this opportunity with you. Please apply with your CV today.
May 13, 2026
Full time
Service Desk Manager - MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager to lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you're an experienced Service Desk Manager who thrives in a fast-paced MSP setting and enjoys balancing people leadership with hands-on operational oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st-3rd line engineers Oversee daily Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Drive continual service improvement across processes, tooling, and customer experience Manage resource planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You'll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join a respected MSP with a strong growth trajectory Supportive leadership team and a culture that values continuous improvement Hybrid working model Investment in training, certifications, and long-term career development Modern tech stack and a forward-thinking approach to service delivery If you're an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, I'd love to discuss this opportunity with you. Please apply with your CV today.
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking SC-cleared Deployment Engineers to support the Project Manager on-site as part of project, a large-scale Windows 11 laptop refresh programme. The role will involve deploying new devices, providing hands-on desk side support, and assisting end users with any post-deployment issues to ensure a smooth transition with minimal disruption. Location: RNAS Culdrose - Helston Daily Rate: £19.85/hr PAYE, £25.75/hr UMB Contract Length: 02nd July 2026 till 23rd July Key Responsibilities: Deploy and configure Windows 11 laptops in line with project build standards Perform device setup, imaging, application installation, and user handover Provide on-site desk side support to end users during and after deployment Troubleshoot and resolve issues related to: Windows 11 OS User profiles and access Connectivity, peripherals, and applications Work closely with the Project Manager to meet rollout schedules and priorities. Escalate complex issues to relevant support teams where required Accurately record deployments, issues, and resolutions Ensure devices meet security, compliance, and asset management requirements Key Requirements: Proven experience in Windows laptop deployments or refresh projects Strong working knowledge of: Windows 10/11 Desk side/End User Support Device configuration and troubleshooting Experience supporting users in busy on-site environments Ability to communicate clearly with non-technical users Comfortable following structured rollout processes and procedures Additional Information: Active SC Clearance (must be current) Willingness to work on-site throughout the deployment Strong customer service and professional approach How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 13, 2026
Contractor
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking SC-cleared Deployment Engineers to support the Project Manager on-site as part of project, a large-scale Windows 11 laptop refresh programme. The role will involve deploying new devices, providing hands-on desk side support, and assisting end users with any post-deployment issues to ensure a smooth transition with minimal disruption. Location: RNAS Culdrose - Helston Daily Rate: £19.85/hr PAYE, £25.75/hr UMB Contract Length: 02nd July 2026 till 23rd July Key Responsibilities: Deploy and configure Windows 11 laptops in line with project build standards Perform device setup, imaging, application installation, and user handover Provide on-site desk side support to end users during and after deployment Troubleshoot and resolve issues related to: Windows 11 OS User profiles and access Connectivity, peripherals, and applications Work closely with the Project Manager to meet rollout schedules and priorities. Escalate complex issues to relevant support teams where required Accurately record deployments, issues, and resolutions Ensure devices meet security, compliance, and asset management requirements Key Requirements: Proven experience in Windows laptop deployments or refresh projects Strong working knowledge of: Windows 10/11 Desk side/End User Support Device configuration and troubleshooting Experience supporting users in busy on-site environments Ability to communicate clearly with non-technical users Comfortable following structured rollout processes and procedures Additional Information: Active SC Clearance (must be current) Willingness to work on-site throughout the deployment Strong customer service and professional approach How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Managing Recruitment Consultant - Consumer Sales & Marketing Division Leeds 35k- 45k Basic Salary + 4,800 Car Allowance + Uncapped Commission (receive up to 40% of billings) Henderson Scott's Sales & Marketing Division is expanding again, and we're now hiring a Managing Consultant to lead and grow our high-performing Consumer Practice in Leeds . Operating across key Consumer markets - including FMCG, Cosmetics & Personal Care, Home & Lifestyle, Consumer Durables, and wider Retail - you'll take ownership of a high-potential portfolio while driving team development, market growth and commercial performance. As part of one of the fastest-growing, Private Equity-backed recruitment groups in the UK, you'll step into a platform designed for senior recruiters who want more autonomy, more influence and more earning potential. 2026 is a fantastic time to join after our team in Leeds delivered an exceptional 2025, including: Over 100% net profit growth year-on-year Stand-out individual billings, including consultants exceeding 150k in a single month A team monthly average of 40k A move into our brand-new Sales & Marketing HQ on Park Row Monthly rewards, incentives and the annual Highflyers trip to Lisbon What's on offer: 35k- 45k basic salary + 4,800 car allowance Receive up to 40% of billings in commission, totally uncapped Clear progression into Senior Leadership as we continue to scale Full autonomy to shape and grow your Consumer specialism Investment in training, development and leadership coaching A respected brand with deep capability across the Consumer industry Hybrid working and a culture built around high performance and collaboration What you'll be doing: Leading and developing a growing team within the Consumer specialism Running a 360 desk while driving strategy, performance and market expansion Building long-term partnerships across the Consumer and FMCG landscape Playing a key role in the continued growth of the Sales & Marketing Division Acting as a senior voice in shaping our Consumer strategy and future direction Who we're looking for: A senior, professional services, 360 recruiter with: A strong, consistent billing history Experience operating at Principal or Managing Consultant level Clear ambition to move into people leadership Strong knowledge of the Consumer / FMCG market A collaborative, values-led leadership style If you're ready to take the next step in a business that backs its people, invests in growth and rewards high performance, we'd like to hear from you. Apply online or get in touch with me directly in total confidence at (url removed). Henderson Scott - always raising the bar. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 13, 2026
Full time
Managing Recruitment Consultant - Consumer Sales & Marketing Division Leeds 35k- 45k Basic Salary + 4,800 Car Allowance + Uncapped Commission (receive up to 40% of billings) Henderson Scott's Sales & Marketing Division is expanding again, and we're now hiring a Managing Consultant to lead and grow our high-performing Consumer Practice in Leeds . Operating across key Consumer markets - including FMCG, Cosmetics & Personal Care, Home & Lifestyle, Consumer Durables, and wider Retail - you'll take ownership of a high-potential portfolio while driving team development, market growth and commercial performance. As part of one of the fastest-growing, Private Equity-backed recruitment groups in the UK, you'll step into a platform designed for senior recruiters who want more autonomy, more influence and more earning potential. 2026 is a fantastic time to join after our team in Leeds delivered an exceptional 2025, including: Over 100% net profit growth year-on-year Stand-out individual billings, including consultants exceeding 150k in a single month A team monthly average of 40k A move into our brand-new Sales & Marketing HQ on Park Row Monthly rewards, incentives and the annual Highflyers trip to Lisbon What's on offer: 35k- 45k basic salary + 4,800 car allowance Receive up to 40% of billings in commission, totally uncapped Clear progression into Senior Leadership as we continue to scale Full autonomy to shape and grow your Consumer specialism Investment in training, development and leadership coaching A respected brand with deep capability across the Consumer industry Hybrid working and a culture built around high performance and collaboration What you'll be doing: Leading and developing a growing team within the Consumer specialism Running a 360 desk while driving strategy, performance and market expansion Building long-term partnerships across the Consumer and FMCG landscape Playing a key role in the continued growth of the Sales & Marketing Division Acting as a senior voice in shaping our Consumer strategy and future direction Who we're looking for: A senior, professional services, 360 recruiter with: A strong, consistent billing history Experience operating at Principal or Managing Consultant level Clear ambition to move into people leadership Strong knowledge of the Consumer / FMCG market A collaborative, values-led leadership style If you're ready to take the next step in a business that backs its people, invests in growth and rewards high performance, we'd like to hear from you. Apply online or get in touch with me directly in total confidence at (url removed). Henderson Scott - always raising the bar. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Prestigious opportunity in a Global Law firm for an Infrastructure Analyst to join a dynamic, globally distributed IT Infrastructure team supporting a fast paced professional services environment. Operating across multiple international locations, the team is responsible for delivering a mix of technical projects, platform engineering, and BAU support across a modern and evolving technology landscape. This is an excellent opportunity for a technically capable engineer who enjoys both hands on support and project delivery, and is looking to develop their skills across a broad infrastructure and cloud estate. Based in Liverpool or Manchester, you'll be working with a range of modern technologies including Software Defined WAN, Software Defined Datacentre, and migrations to SaaS and IaaS platforms, ensuring a varied and engaging workload. As one of our Infrastructure Analysts, you will:- Support the development, delivery, and maintenance of enterprise infrastructure and IT systems across multiple locations Work closely with Infrastructure leadership to ensure reliable and resilient service delivery Assist with technical design and implementation across project life cycles (from initiation through to BAU support) Troubleshoot and resolve infrastructure-related incidents and escalations Collaborate with architecture, project management, and service desk teams Support the adoption and implementation of new technologies aligned to strategic roadmaps Maintain accurate system documentation, configurations, and recovery processes Contribute to system monitoring, alerting, and performance optimisation Participate in change and problem management processes Support knowledge sharing and continuous improvement across IT teams If you possess a combination of some of the following skills then, LETS TALK! Experience supporting VMware environments Working knowledge of Microsoft Azure (including identity and application configuration) Strong understanding of Windows Server (2016/2019/2022) Knowledge of Active Directory, DNS, DHCP, and directory services Experience with file services (eg DFSR) Good understanding of networking fundamentals (routing, troubleshooting, switching basics) Awareness of high availability (HA) and disaster recovery (DR) concepts Experience with monitoring tools (eg SolarWinds, SNMP or similar) Understanding of infrastructure supporting enterprise applications Familiarity with change management and problem management practices Strong analytical, troubleshooting, and organisational skills In return, you will be rewarded with an enviable benefits package encompassing 25 days' holiday, a bonus, an option for private healthcare. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 13, 2026
Full time
Prestigious opportunity in a Global Law firm for an Infrastructure Analyst to join a dynamic, globally distributed IT Infrastructure team supporting a fast paced professional services environment. Operating across multiple international locations, the team is responsible for delivering a mix of technical projects, platform engineering, and BAU support across a modern and evolving technology landscape. This is an excellent opportunity for a technically capable engineer who enjoys both hands on support and project delivery, and is looking to develop their skills across a broad infrastructure and cloud estate. Based in Liverpool or Manchester, you'll be working with a range of modern technologies including Software Defined WAN, Software Defined Datacentre, and migrations to SaaS and IaaS platforms, ensuring a varied and engaging workload. As one of our Infrastructure Analysts, you will:- Support the development, delivery, and maintenance of enterprise infrastructure and IT systems across multiple locations Work closely with Infrastructure leadership to ensure reliable and resilient service delivery Assist with technical design and implementation across project life cycles (from initiation through to BAU support) Troubleshoot and resolve infrastructure-related incidents and escalations Collaborate with architecture, project management, and service desk teams Support the adoption and implementation of new technologies aligned to strategic roadmaps Maintain accurate system documentation, configurations, and recovery processes Contribute to system monitoring, alerting, and performance optimisation Participate in change and problem management processes Support knowledge sharing and continuous improvement across IT teams If you possess a combination of some of the following skills then, LETS TALK! Experience supporting VMware environments Working knowledge of Microsoft Azure (including identity and application configuration) Strong understanding of Windows Server (2016/2019/2022) Knowledge of Active Directory, DNS, DHCP, and directory services Experience with file services (eg DFSR) Good understanding of networking fundamentals (routing, troubleshooting, switching basics) Awareness of high availability (HA) and disaster recovery (DR) concepts Experience with monitoring tools (eg SolarWinds, SNMP or similar) Understanding of infrastructure supporting enterprise applications Familiarity with change management and problem management practices Strong analytical, troubleshooting, and organisational skills In return, you will be rewarded with an enviable benefits package encompassing 25 days' holiday, a bonus, an option for private healthcare. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
About the role Imperial College Union is seeking a Building Co-ordinator to play a central role in the day-to-day operation of the Beit Building, one of the Union s most active and diverse spaces. This is a hands on operational role that sits at the heart of student life, ensuring that the building is safe, welcoming and ready to support a wide range of student, staff and commercial activity. Working closely with the Head of Commercial Services, Duty Managers and a wide network of internal and external stakeholders, the Building Co-ordinator will ensure that building activity runs smoothly from first enquiry through to delivery. This role also leads the Welcome Desk function, providing a consistently high standard of service and information to all building users. The post is offered on a full-time, permanent basis, working a 35-hour week across any five days out of seven, including some evenings and weekends in line with operational needs. What you would be doing You will coordinate the day-to-day operation of the Beit Building, ensuring all spaces are safe, well presented and available to support student, staff and commercial activity. As the first point of contact through the Welcome Desk, you will provide clear information and high quality customer service, while maintaining oversight of access systems, key control and building security. You will carry out regular building checks and ensure that any issues are promptly reported and followed up. You will manage and coordinate bookings across the building, using the digital room booking system to ensure effective use of space. This will involve liaising with internal and external clients to confirm booking details, coordinating room set ups and pack downs, and supporting Duty Managers with smooth event handovers when required. You will lead and support the student Welcome Desk team, including recruitment, training and day to day coordination, helping to create a welcoming and inclusive environment. You will also work closely with the Health, Safety and Facilities Manager and College Estates to support compliance, report maintenance issues and contribute to improvements in building operations and user guidance. Please see Job description for full outline of duties. What we are looking for We are looking for a proactive and organised individual with experience coordinating building or operational services in a customer-focused environment. You will have experience supervising staff or volunteers and be confident managing multiple priorities in a busy setting. You will bring a strong understanding of building operations, space management and health and safety expectations within a large, multi-use environment. Excellent communication skills and a collaborative approach are essential, as the role works across a wide range of teams and stakeholders. You will be comfortable using digital booking and reporting systems, have a strong commitment to equality, diversity and inclusion, and be motivated by supporting a positive experience for students and visitors. Experience of working in a Students Union or higher education environment, or familiarity with room booking systems, would be an advantage. Please see Person Specification in Job Description for full outline of duties. What we can offer you Please note this role is with the Students Union. We re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you ll also be joining a wider community of staff working within higher education. If you ve never worked in a students union, or are unsure why it s different, we encourage you to get in contact. It s a brilliant place to work. As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer: flexible working hours generous pension scheme 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures) bicycle loan scheme season ticket loan health benefits excellent professional development opportunities and many more. More information can be found on the Imperial College Benefits page (see website for details). Further information To apply for the role please complete the online application form. We are running a characteristic anonymised application process for this recruitment as part of the College s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement. Should you require any further details on the role please contact the People team (see website for details). Closing date: 25 May 2026 Interviews expected to take place week commencing 8/15 June 2026 We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible. As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.
May 13, 2026
Full time
About the role Imperial College Union is seeking a Building Co-ordinator to play a central role in the day-to-day operation of the Beit Building, one of the Union s most active and diverse spaces. This is a hands on operational role that sits at the heart of student life, ensuring that the building is safe, welcoming and ready to support a wide range of student, staff and commercial activity. Working closely with the Head of Commercial Services, Duty Managers and a wide network of internal and external stakeholders, the Building Co-ordinator will ensure that building activity runs smoothly from first enquiry through to delivery. This role also leads the Welcome Desk function, providing a consistently high standard of service and information to all building users. The post is offered on a full-time, permanent basis, working a 35-hour week across any five days out of seven, including some evenings and weekends in line with operational needs. What you would be doing You will coordinate the day-to-day operation of the Beit Building, ensuring all spaces are safe, well presented and available to support student, staff and commercial activity. As the first point of contact through the Welcome Desk, you will provide clear information and high quality customer service, while maintaining oversight of access systems, key control and building security. You will carry out regular building checks and ensure that any issues are promptly reported and followed up. You will manage and coordinate bookings across the building, using the digital room booking system to ensure effective use of space. This will involve liaising with internal and external clients to confirm booking details, coordinating room set ups and pack downs, and supporting Duty Managers with smooth event handovers when required. You will lead and support the student Welcome Desk team, including recruitment, training and day to day coordination, helping to create a welcoming and inclusive environment. You will also work closely with the Health, Safety and Facilities Manager and College Estates to support compliance, report maintenance issues and contribute to improvements in building operations and user guidance. Please see Job description for full outline of duties. What we are looking for We are looking for a proactive and organised individual with experience coordinating building or operational services in a customer-focused environment. You will have experience supervising staff or volunteers and be confident managing multiple priorities in a busy setting. You will bring a strong understanding of building operations, space management and health and safety expectations within a large, multi-use environment. Excellent communication skills and a collaborative approach are essential, as the role works across a wide range of teams and stakeholders. You will be comfortable using digital booking and reporting systems, have a strong commitment to equality, diversity and inclusion, and be motivated by supporting a positive experience for students and visitors. Experience of working in a Students Union or higher education environment, or familiarity with room booking systems, would be an advantage. Please see Person Specification in Job Description for full outline of duties. What we can offer you Please note this role is with the Students Union. We re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you ll also be joining a wider community of staff working within higher education. If you ve never worked in a students union, or are unsure why it s different, we encourage you to get in contact. It s a brilliant place to work. As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer: flexible working hours generous pension scheme 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures) bicycle loan scheme season ticket loan health benefits excellent professional development opportunities and many more. More information can be found on the Imperial College Benefits page (see website for details). Further information To apply for the role please complete the online application form. We are running a characteristic anonymised application process for this recruitment as part of the College s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement. Should you require any further details on the role please contact the People team (see website for details). Closing date: 25 May 2026 Interviews expected to take place week commencing 8/15 June 2026 We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible. As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.
Are you an experienced Mobiles Sales professional looking to be part of a global organisation but selling at a local level ? We are recruiting a Business Development Manager to be the Mobiles Specialist for an established telecoms organisation where you will be responsible for achieving new business and sales targets WHY Purpose: To Sell the Business s Products and Services and Future Mobile Proposition to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. As a leading telecoms company, we should be maximising the potential in our base to sell mobile and to be recognised as the No 1 mobile supplier in the Business Market. WITH WHO Relationships: With KDM within the SME Market (Managing Directors, IT Directors, Sales Directors and Finance Directors You will need to be able to sell to Top Team Decision Makers in organisations from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit sales team, working to the same goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital to the success of your role. You want them to be proactively finding opportunity for you to go and close to supplement the work you are doing. With the Management Team: 2 Sales Manager. The Operations Manager. 3 Team Leaders and a Managing Director. It is important that you have the same goals as your Peers, which is to over achieve on all target areas whilst at the same time delivering world class customer service. With internal Departments and also Key Members of the Support Team It is important that you manage any inbound calls from customers confidently and accurately and ensure they are passed to the relevant team within to help resolve any issues. It is also key that you build and develop relationships with key who are there to help you develop. WHAT Activities: We would expect this person to be highly driven. A high work ethic and an ability to make a high number of outbound business development calls to the SME Market. We would also expect this candidate to Landscape all customers and work/manage a prospect bank for mobiles. Knowing your prospect and your customers is vital to making this position work. Making a Minimum 75 Outbound Calls in a B2B environment to over achieve your sales targets At least 3 days per week. We would expect you to book 5 Meetings per week for new business. You will have the support of a Mobile Specialist To Take Ownership of all of your targets and deliver on a consistent Basis NEEDS Inputs: Need to be able to work unsupervised, as part of a team and able to achieve results through virtual team working. An appreciation of confidentiality is essential. Understand and comply with regulatory, fair trading and competition roles. Must be able to work in front of a VDU for long periods of time. SKILLS Key Competencies: CULTUAL and BEHAVOURIAL FIT: • Trustworthy • High Work Ethic • Work with High Integrity • Disciplined • Positive Mental Attitude. TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Must Have B2B Mobile Sales Experience Minimum 2 Years QUALIFICATIONS: 5 GCSE s Level 6 And Above.
May 13, 2026
Full time
Are you an experienced Mobiles Sales professional looking to be part of a global organisation but selling at a local level ? We are recruiting a Business Development Manager to be the Mobiles Specialist for an established telecoms organisation where you will be responsible for achieving new business and sales targets WHY Purpose: To Sell the Business s Products and Services and Future Mobile Proposition to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. As a leading telecoms company, we should be maximising the potential in our base to sell mobile and to be recognised as the No 1 mobile supplier in the Business Market. WITH WHO Relationships: With KDM within the SME Market (Managing Directors, IT Directors, Sales Directors and Finance Directors You will need to be able to sell to Top Team Decision Makers in organisations from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit sales team, working to the same goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital to the success of your role. You want them to be proactively finding opportunity for you to go and close to supplement the work you are doing. With the Management Team: 2 Sales Manager. The Operations Manager. 3 Team Leaders and a Managing Director. It is important that you have the same goals as your Peers, which is to over achieve on all target areas whilst at the same time delivering world class customer service. With internal Departments and also Key Members of the Support Team It is important that you manage any inbound calls from customers confidently and accurately and ensure they are passed to the relevant team within to help resolve any issues. It is also key that you build and develop relationships with key who are there to help you develop. WHAT Activities: We would expect this person to be highly driven. A high work ethic and an ability to make a high number of outbound business development calls to the SME Market. We would also expect this candidate to Landscape all customers and work/manage a prospect bank for mobiles. Knowing your prospect and your customers is vital to making this position work. Making a Minimum 75 Outbound Calls in a B2B environment to over achieve your sales targets At least 3 days per week. We would expect you to book 5 Meetings per week for new business. You will have the support of a Mobile Specialist To Take Ownership of all of your targets and deliver on a consistent Basis NEEDS Inputs: Need to be able to work unsupervised, as part of a team and able to achieve results through virtual team working. An appreciation of confidentiality is essential. Understand and comply with regulatory, fair trading and competition roles. Must be able to work in front of a VDU for long periods of time. SKILLS Key Competencies: CULTUAL and BEHAVOURIAL FIT: • Trustworthy • High Work Ethic • Work with High Integrity • Disciplined • Positive Mental Attitude. TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Must Have B2B Mobile Sales Experience Minimum 2 Years QUALIFICATIONS: 5 GCSE s Level 6 And Above.
Are you an IT Service Desk Manager or Team Leader looking for that next step up in your career? IT Service Desk Manager required for my leading client based in Aylesbury. The technical team comprises of a mix of 1st line, 2nd line, site engineers, a cyber security analyst and project engineers. This role of IT Service Desk Team Lead/Manager oversees and manages the entire technical team. People in this role will be responsible for managing all aspects of the tech team as well as monitoring and managing the service delivery. Key Tasks Team Leadership & Coordination Oversee day-to-day activities of all technical staff Monitor and escalate all types of work based on SLA and complexity Act as the escalation point for technical issues before they reach management Performance Management Monitor individual KPIs such as ticket resolution times, hours logged, customer satisfaction scores, and SLA compliance Conduct regular 1:1s and team meetings to review staff morale, performance and feedback Identify training needs and coordinate upskilling with the training manager Service Delivery Ensure adherence to our processes (ticketing, documentation, escalations, etc) Audit ticket notes and documentation for tone, accuracy and completeness Collaboration Work closely with all technicians to encourage collaboration with each other Coordinate with management on strategic initiatives and service improvement Performance Objectives Meet and maintain team level KPI 's for Tickets closed per day, hours logged per day and SLA's met as listed on the relevant Job Descriptions Meet & maintain high levels of team Customer Satisfaction Score Maintain minimal non-compliance with internal processes and procedures Personal skills In addition to the minimum qualifications, the candidate will be required to demonstrate the following personal skills: Fluent English language speaking with excellent written communication skills Strong communication and conflict resolution skills Ability to motivate and mentor technical staff Customer-centric mindset with a focus on service quality Strong analytical and problem-solving abilities Ability to work in a fast-paced, multi-client environment Excellent time management My client is currently reviewing CVs so do apply with your latest CV for a swift response.
May 13, 2026
Full time
Are you an IT Service Desk Manager or Team Leader looking for that next step up in your career? IT Service Desk Manager required for my leading client based in Aylesbury. The technical team comprises of a mix of 1st line, 2nd line, site engineers, a cyber security analyst and project engineers. This role of IT Service Desk Team Lead/Manager oversees and manages the entire technical team. People in this role will be responsible for managing all aspects of the tech team as well as monitoring and managing the service delivery. Key Tasks Team Leadership & Coordination Oversee day-to-day activities of all technical staff Monitor and escalate all types of work based on SLA and complexity Act as the escalation point for technical issues before they reach management Performance Management Monitor individual KPIs such as ticket resolution times, hours logged, customer satisfaction scores, and SLA compliance Conduct regular 1:1s and team meetings to review staff morale, performance and feedback Identify training needs and coordinate upskilling with the training manager Service Delivery Ensure adherence to our processes (ticketing, documentation, escalations, etc) Audit ticket notes and documentation for tone, accuracy and completeness Collaboration Work closely with all technicians to encourage collaboration with each other Coordinate with management on strategic initiatives and service improvement Performance Objectives Meet and maintain team level KPI 's for Tickets closed per day, hours logged per day and SLA's met as listed on the relevant Job Descriptions Meet & maintain high levels of team Customer Satisfaction Score Maintain minimal non-compliance with internal processes and procedures Personal skills In addition to the minimum qualifications, the candidate will be required to demonstrate the following personal skills: Fluent English language speaking with excellent written communication skills Strong communication and conflict resolution skills Ability to motivate and mentor technical staff Customer-centric mindset with a focus on service quality Strong analytical and problem-solving abilities Ability to work in a fast-paced, multi-client environment Excellent time management My client is currently reviewing CVs so do apply with your latest CV for a swift response.
A leading telecommunications/data company is expanding due to phenomenal growth and is looking to expand its already successful desk team. Part of a large international organisation but working on a local level . Highly respected in the industry. You will be tasked with selling leading edge telecoms and data solutions into existing accounts and managing, growing and retaining them. Ideally, you will have good telesales/desk based/internal sales experience in telecoms, IT or technology products and solutions. However, applications are encouraged from good, proven salespeople who feel they can succeed in this role A guarantee of commission is offered for the first 3 months Responsibilities: • Making Outbound Calls in a B2B environment to over achieve your sales targets • To Complete all Sales Order paperwork within 24 hours with a high level of accuracy • To keep up to date a full and complete Sales Ledger tracking your sales • To Learn and develop your own effective solution selling sales technique to ensure you are selling multi-product solutions. • To deal with any inbound queries and pass to the relevant team within our office. • To Take Ownership of all of your targets and deliver on a consistent Basis reviewed Monthly and then quarterly • To proactively learn about our Portfolio of products using the Learning Academy and The Genie Accreditation provided over a 12 month period. Purpose: • To sell the Business s Products and Services to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. • We are always looking to find new sales talent who strive to over-achieve targets and who have the ambition to develop the business from desk based sales to Field sales. • As a leading Local Business in the UK, we are looking to expand our existing customer base by a minimum of 800 business per annum whilst at the same time upselling to our existing customer base by selling our new products and service • To Log accurately all campaign calls using the CRM system (Salesforce) Regular reviews as part of your 1-2-1 SKILLS Key Competencies: CULTURAL and BEHAVOURIAL FIT: Highly pro-active Be driven, determined & self-motivated Be Accountable for everything you do. Strong relationship building skills Be Approachable Be able to work as part of a team Be Respectful Excellent communication skills and telephone manner Be Professional at all times when representing BTLB • Positive Mental Attitude. We Want Can Do! Not Won t Do • Excellent listening skills • Able to identify, generate and close new business • Flexible approach to meet business requirements TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Minimum 12-month Telesales Experience in B2B FULL PRODUCT TRAINING PROVIDED ALONG WITH ON-GOING SALES AND PERSONAL DEVELOPMENT
May 13, 2026
Full time
A leading telecommunications/data company is expanding due to phenomenal growth and is looking to expand its already successful desk team. Part of a large international organisation but working on a local level . Highly respected in the industry. You will be tasked with selling leading edge telecoms and data solutions into existing accounts and managing, growing and retaining them. Ideally, you will have good telesales/desk based/internal sales experience in telecoms, IT or technology products and solutions. However, applications are encouraged from good, proven salespeople who feel they can succeed in this role A guarantee of commission is offered for the first 3 months Responsibilities: • Making Outbound Calls in a B2B environment to over achieve your sales targets • To Complete all Sales Order paperwork within 24 hours with a high level of accuracy • To keep up to date a full and complete Sales Ledger tracking your sales • To Learn and develop your own effective solution selling sales technique to ensure you are selling multi-product solutions. • To deal with any inbound queries and pass to the relevant team within our office. • To Take Ownership of all of your targets and deliver on a consistent Basis reviewed Monthly and then quarterly • To proactively learn about our Portfolio of products using the Learning Academy and The Genie Accreditation provided over a 12 month period. Purpose: • To sell the Business s Products and Services to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. • We are always looking to find new sales talent who strive to over-achieve targets and who have the ambition to develop the business from desk based sales to Field sales. • As a leading Local Business in the UK, we are looking to expand our existing customer base by a minimum of 800 business per annum whilst at the same time upselling to our existing customer base by selling our new products and service • To Log accurately all campaign calls using the CRM system (Salesforce) Regular reviews as part of your 1-2-1 SKILLS Key Competencies: CULTURAL and BEHAVOURIAL FIT: Highly pro-active Be driven, determined & self-motivated Be Accountable for everything you do. Strong relationship building skills Be Approachable Be able to work as part of a team Be Respectful Excellent communication skills and telephone manner Be Professional at all times when representing BTLB • Positive Mental Attitude. We Want Can Do! Not Won t Do • Excellent listening skills • Able to identify, generate and close new business • Flexible approach to meet business requirements TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Minimum 12-month Telesales Experience in B2B FULL PRODUCT TRAINING PROVIDED ALONG WITH ON-GOING SALES AND PERSONAL DEVELOPMENT
A renowned Independently owned UK based Loss Adjusting company with offices worldwide providing claims solutions with exceptional customer service alongside technical expertise, are looking to strengthen their Subsidence Team due to new clients coming on board. The role is fully remote working with the occasional requirement to work from the office. This will be an exciting time for any experienced Subsidence Claims Handler to join, you will be part of a growing specialist division with a big team spirit offering lots of opportunity to progress and develop within the organisation. You will have the opportunity to utilise your subsidence experience by working with an experienced team taking full ownership of your own allocated cases from start through to conclusion. Providing a first-class customer service you will strive to continuously improve and build a market leading reputation within the Industry. Key responsibilities: Manage your own caseload of subsidence claims Carry out desk-top handling using digital solutions Work closely with Surveying Engineers arranging instructions Liaise with all relevant parties ensuring the smooth management of the claims process About You: Excellent Buildings/Subsidence claims handling experience Insurance Principles knowledge Exceptional communication skills and experience, verbal and written The ability to work within a pressured and busy environment working to strict deadlines and timescales Excellent IT/Systems experience with a high level of competency Industry qualifications CertCILA/Cert CII, working towards or the desire to complete Salary & Benefits: Competitive annual salary Contributory pension Bonus Flexi benefits Birthday holiday 35 hours per week Monday - Friday Remote working
May 13, 2026
Full time
A renowned Independently owned UK based Loss Adjusting company with offices worldwide providing claims solutions with exceptional customer service alongside technical expertise, are looking to strengthen their Subsidence Team due to new clients coming on board. The role is fully remote working with the occasional requirement to work from the office. This will be an exciting time for any experienced Subsidence Claims Handler to join, you will be part of a growing specialist division with a big team spirit offering lots of opportunity to progress and develop within the organisation. You will have the opportunity to utilise your subsidence experience by working with an experienced team taking full ownership of your own allocated cases from start through to conclusion. Providing a first-class customer service you will strive to continuously improve and build a market leading reputation within the Industry. Key responsibilities: Manage your own caseload of subsidence claims Carry out desk-top handling using digital solutions Work closely with Surveying Engineers arranging instructions Liaise with all relevant parties ensuring the smooth management of the claims process About You: Excellent Buildings/Subsidence claims handling experience Insurance Principles knowledge Exceptional communication skills and experience, verbal and written The ability to work within a pressured and busy environment working to strict deadlines and timescales Excellent IT/Systems experience with a high level of competency Industry qualifications CertCILA/Cert CII, working towards or the desire to complete Salary & Benefits: Competitive annual salary Contributory pension Bonus Flexi benefits Birthday holiday 35 hours per week Monday - Friday Remote working
Warehouse Manager - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award-winning business based in Aston Clinton. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for a Warehouse Manager to join their busy fast-paced team. This is a full-time permanent role responsible for the overall leadership and performance of a fast-paced 3PL warehouse operation. You will report directly to the Head of Operations and be accountable for delivering operational excellence across all warehouse functions. This position is ideal for a strategic yet hands-on leader, capable of managing multiple priorities, driving continuous improvement, and leading a large operational team through change and growth. You will manage 3 Team Managers, 7 Supervisors, and 25 Operatives, alongside temporary seasonal staff. This position is a Monday to Friday role working 9am to 5pm. On offer is an annual salary of £44k. You would be working for a growing business, with modern offices and a great company culture. Please note due to our clients location you will need to be a driver. Duties Include: Ensure the warehouse operates at peak efficiency by leading, organising, directing, and developing all operational teams. Oversee all warehouse functions including Goods In, Put Away, Replenishment, pick/pack and despatch Lead, coach, and develop Team Managers and Supervisors to effectively manage day-to-day operations Ensure smooth and effective handovers between shifts and departments. Lead WMS implementation and rollout activity, including process mapping, testing, training, and embedding best practice across the operation. Plan and allocate MHE (Material Handling Equipment) fleet resources across all departments Review and plan workflow, staffing levels, space utilisation, and equipment requirements Manage labour planning, absence, and holiday approvals in line with company policy Maintain a safe and compliant working environment by enforcing health & safety and legal standards at all times. Meet regularly with the Head of Operations to review performance, analyse data, and implement actionable plans for continuous improvement and cost control. Oversee performance management across all levels, including KPI reporting, attendance, development, investigations, and disciplinary processes. Ensure accurate and timely fulfilment of orders across all channels, maintaining high standards of quality and service. Candidate requirements: Proven leadership experience within a fast-paced 3PL warehouse environment. Strong people management experience, managing multiple layers of leadership. Demonstrated ability to lead through delegation and develop high-performing teams. Extensive knowledge of warehouse operations, procedures, and best practices. Experience with WMS implementation and optimisation. Strong understanding of labour planning and operational resource management. Excellent problem-solving and decision-making skills. Confident communicator, able to influence at all levels internally and externally. Continuous improvement mindset with a focus on operational excellence. Strong knowledge of Health & Safety and food safety standards. Proficient in Microsoft Office and warehouse systems. Experience managing MHE fleet and ensuring compliance. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
May 13, 2026
Full time
Warehouse Manager - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award-winning business based in Aston Clinton. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for a Warehouse Manager to join their busy fast-paced team. This is a full-time permanent role responsible for the overall leadership and performance of a fast-paced 3PL warehouse operation. You will report directly to the Head of Operations and be accountable for delivering operational excellence across all warehouse functions. This position is ideal for a strategic yet hands-on leader, capable of managing multiple priorities, driving continuous improvement, and leading a large operational team through change and growth. You will manage 3 Team Managers, 7 Supervisors, and 25 Operatives, alongside temporary seasonal staff. This position is a Monday to Friday role working 9am to 5pm. On offer is an annual salary of £44k. You would be working for a growing business, with modern offices and a great company culture. Please note due to our clients location you will need to be a driver. Duties Include: Ensure the warehouse operates at peak efficiency by leading, organising, directing, and developing all operational teams. Oversee all warehouse functions including Goods In, Put Away, Replenishment, pick/pack and despatch Lead, coach, and develop Team Managers and Supervisors to effectively manage day-to-day operations Ensure smooth and effective handovers between shifts and departments. Lead WMS implementation and rollout activity, including process mapping, testing, training, and embedding best practice across the operation. Plan and allocate MHE (Material Handling Equipment) fleet resources across all departments Review and plan workflow, staffing levels, space utilisation, and equipment requirements Manage labour planning, absence, and holiday approvals in line with company policy Maintain a safe and compliant working environment by enforcing health & safety and legal standards at all times. Meet regularly with the Head of Operations to review performance, analyse data, and implement actionable plans for continuous improvement and cost control. Oversee performance management across all levels, including KPI reporting, attendance, development, investigations, and disciplinary processes. Ensure accurate and timely fulfilment of orders across all channels, maintaining high standards of quality and service. Candidate requirements: Proven leadership experience within a fast-paced 3PL warehouse environment. Strong people management experience, managing multiple layers of leadership. Demonstrated ability to lead through delegation and develop high-performing teams. Extensive knowledge of warehouse operations, procedures, and best practices. Experience with WMS implementation and optimisation. Strong understanding of labour planning and operational resource management. Excellent problem-solving and decision-making skills. Confident communicator, able to influence at all levels internally and externally. Continuous improvement mindset with a focus on operational excellence. Strong knowledge of Health & Safety and food safety standards. Proficient in Microsoft Office and warehouse systems. Experience managing MHE fleet and ensuring compliance. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Sales & Customer Service Executive Kensington, London Part time - Friday 8.30am - 5.30pm, Saturday 8.00am-1.00pm, Monday 8.30am-5.30pm £15 per hour equating pro rata to £18K per annum This is an exciting role looking after Retail and Corporate Customers, and becoming an integral member of a highly motivated and friendly team. • Proactively manage and respond to all inbound telephone and email sales enquiries from all our websites and reservation engines. • Proactively deal with all leads and professionally convert all enquiries. • Provide excellent customer service throughout the rental experience for both corporate and high-net-worth retail customers. • Respond to queries in a timely and professional manner. • Adopt a flexible approach. • Provide accurate information to all customers. • Qualify potential customers and manage risk. • Provide support at the front reception desk with face-to-face interaction with our customers • Competent with Outlook, Excel, and Word • Excellent organisational and administrative skills • Attention to detail. • A calm and analytical approach to problem-solving • Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation. • Ability to quickly identify and prioritise issues, create solutions and meet deadlines. • Ability to work under pressure. • Ability to build strong relationships with internal teams and external customers. • Must hold a Driving Licence
May 13, 2026
Full time
Sales & Customer Service Executive Kensington, London Part time - Friday 8.30am - 5.30pm, Saturday 8.00am-1.00pm, Monday 8.30am-5.30pm £15 per hour equating pro rata to £18K per annum This is an exciting role looking after Retail and Corporate Customers, and becoming an integral member of a highly motivated and friendly team. • Proactively manage and respond to all inbound telephone and email sales enquiries from all our websites and reservation engines. • Proactively deal with all leads and professionally convert all enquiries. • Provide excellent customer service throughout the rental experience for both corporate and high-net-worth retail customers. • Respond to queries in a timely and professional manner. • Adopt a flexible approach. • Provide accurate information to all customers. • Qualify potential customers and manage risk. • Provide support at the front reception desk with face-to-face interaction with our customers • Competent with Outlook, Excel, and Word • Excellent organisational and administrative skills • Attention to detail. • A calm and analytical approach to problem-solving • Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation. • Ability to quickly identify and prioritise issues, create solutions and meet deadlines. • Ability to work under pressure. • Ability to build strong relationships with internal teams and external customers. • Must hold a Driving Licence
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Events Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for delivering a demanding calendar of corporate events, maintaining the quality and standard of the client's experience. You will be responsible for all aspects of AV in relation to client's events from preplanning, identifying technical requirements, attending meetings in an advisory capacity and event execution. You will also be required to provide support for client meetings. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Events Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Provide AV Event Support. Carry out all aspects of the AV service prescribed in Event Function Sheets. Report all service shortcomings affecting Events Team to the AV Events Team Leader. Deliver a high standard of service in accordance with SLAs for the team. Deal with day to day administrative duties and any ad hoc duties assigned by the senior staff. Be fully conversant with H&S and First Aid procedures. Ensure a consistent standard is maintained throughout all events and that all processes are routinely followed. Be proactive in suggesting new methods and techniques to improve efficiency. Travel across both sites. Other duties as required or assigned by company management Ensure mandatory compliance with information security policies, standards and procedures. Process enquiries to the Events team mailbox. Provide meeting room support when required Key skills: Minimum of (3) three years' experience within a client facing Corporate Events field Ability to provide workings standards to the highest specification within a Corporate Head Office Building. Excellent computer skills and the ability to learn new software and systems. Hands-on experience of Tandberg/Polycom/Lifesize; AMX/Crestron; Clear One; Extron and Mediastar systems. CTS Certified prefered. Candidates without this qualification will be expected to complete this training onsite Live experience of digital sound desks including microphone management and EQ Multi-camera control systems and vision mixing Crestron control systems including virtual and physical signal routing Video & Audio Conference experience including Point-Point and interactive Multipoint events Understanding of multiple display types including aspect ratios and video walls Basic stage lighting principles Excellent verbal and written communication skills. Expert PowerPoint user and knowledge of MS Windows About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
May 12, 2026
Full time
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Events Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for delivering a demanding calendar of corporate events, maintaining the quality and standard of the client's experience. You will be responsible for all aspects of AV in relation to client's events from preplanning, identifying technical requirements, attending meetings in an advisory capacity and event execution. You will also be required to provide support for client meetings. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Events Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Provide AV Event Support. Carry out all aspects of the AV service prescribed in Event Function Sheets. Report all service shortcomings affecting Events Team to the AV Events Team Leader. Deliver a high standard of service in accordance with SLAs for the team. Deal with day to day administrative duties and any ad hoc duties assigned by the senior staff. Be fully conversant with H&S and First Aid procedures. Ensure a consistent standard is maintained throughout all events and that all processes are routinely followed. Be proactive in suggesting new methods and techniques to improve efficiency. Travel across both sites. Other duties as required or assigned by company management Ensure mandatory compliance with information security policies, standards and procedures. Process enquiries to the Events team mailbox. Provide meeting room support when required Key skills: Minimum of (3) three years' experience within a client facing Corporate Events field Ability to provide workings standards to the highest specification within a Corporate Head Office Building. Excellent computer skills and the ability to learn new software and systems. Hands-on experience of Tandberg/Polycom/Lifesize; AMX/Crestron; Clear One; Extron and Mediastar systems. CTS Certified prefered. Candidates without this qualification will be expected to complete this training onsite Live experience of digital sound desks including microphone management and EQ Multi-camera control systems and vision mixing Crestron control systems including virtual and physical signal routing Video & Audio Conference experience including Point-Point and interactive Multipoint events Understanding of multiple display types including aspect ratios and video walls Basic stage lighting principles Excellent verbal and written communication skills. Expert PowerPoint user and knowledge of MS Windows About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever evolving industry. At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us a Senior Technical Advisor for our FSi division! The Senior Technical Advisor position is a key role within the Technical Team in all aspects. The role holder will be responsible for ensuring that FSi can be regarded as the standard setters within the industry for technical excellence, and to efficiently manage the technical service desk. This will be a broad, varied role, but you will ultimately assist the success of FSi, by ensuring that your strong knowledge and experience of the passive fire protection industry can result in a superior technical service can be offered to all existing and new customers. What you'll do Engaging directly with our customers via email and phone providing technical support Attending meetings virtually and face to face with installers, architect's designer, and specifiers to support current, upcoming, and remediation projects Completing technical details / evaluations reporting directly to the technical manager for peer review Supporting the technical team in their developments and supporting in all technical responsivities where required. Involvement in the testing regime including gap analysis, testing install, test witness. Involvement in R&D testing What you'll bring A proven background in a Technical Advisor position, within the construction industry Experience fielding day to day general technical enquiries. Fully proficient in the use of ACAD We are named the world's most trustworthy company in the construction sector by Newsweek and Statista in 2023! Our culture - we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Our 'Road to Sustainability 2030' is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
May 12, 2026
Full time
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever evolving industry. At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us a Senior Technical Advisor for our FSi division! The Senior Technical Advisor position is a key role within the Technical Team in all aspects. The role holder will be responsible for ensuring that FSi can be regarded as the standard setters within the industry for technical excellence, and to efficiently manage the technical service desk. This will be a broad, varied role, but you will ultimately assist the success of FSi, by ensuring that your strong knowledge and experience of the passive fire protection industry can result in a superior technical service can be offered to all existing and new customers. What you'll do Engaging directly with our customers via email and phone providing technical support Attending meetings virtually and face to face with installers, architect's designer, and specifiers to support current, upcoming, and remediation projects Completing technical details / evaluations reporting directly to the technical manager for peer review Supporting the technical team in their developments and supporting in all technical responsivities where required. Involvement in the testing regime including gap analysis, testing install, test witness. Involvement in R&D testing What you'll bring A proven background in a Technical Advisor position, within the construction industry Experience fielding day to day general technical enquiries. Fully proficient in the use of ACAD We are named the world's most trustworthy company in the construction sector by Newsweek and Statista in 2023! Our culture - we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Our 'Road to Sustainability 2030' is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
Join a leading independent technology and services provider as a technician 3 Job Overview: The IT Deployment Technician will be responsible for on-site installation, configuration, and replacement of end-user computing devices as part of a structured technology refresh programme. The role requires strong technical capability, excellent customer interaction skills, and the ability to follow controlled processes within secure environments. SC Clearance is mandatory. Location: Harrogate Justice Centre The Court House, Victoria Avenue Daily Rate: £19.85/hr - PAYE, £25.77/hr - UMB Contract Length: 05th June 2026 (One-Day Contract Role) Key Responsibilities: On-Site Deployment Activities Attend the site at the scheduled time and check in with the buyer's site contact and the central project team. Provide valid photo ID upon arrival to meet site security requirements. Assess access routes and the secure storage area where new equipment will be held (dependency D-010). Locate devices scheduled for replacement using floor plans and location data provided by the buyer (dependency D-010). Unbox new devices and transport them safely to deployment locations. Remove charging cabinet panels, extract existing laptop PSUs and laptops, and move legacy equipment to secure storage. Relocate existing charging cabinets where required, with support from the buyer. Install new laptop PSUs, configure laptops, connect to Wi-Fi, and place devices into charging cabinets. Disconnect peripherals from legacy AIO devices, remove monitors from arms, and move legacy equipment to secure storage. Assemble and position new laptop and monitor setups, reconnect peripherals, log in, and connect to Wi-Fi. Invite the buyer's site contact to test device functionality and support resolution of any physical or hardware issues. Update Inventox with asset details and deployment status for both new and legacy devices. Move all legacy devices to the designated secure storage area for future collection. Obtain site sign-off, notify the central project team, and complete site checkout procedures. Key Requirements: Active SC Clearance (Security Check) - mandatory for site access. Proven experience in IT hardware deployment, field engineering, or desktop support. Strong understanding of end-user devices, peripherals, charging cabinets, and laptop PSU installation. Ability to follow structured deployment processes and maintain accurate documentation. Competence in Wi-Fi connectivity, device login, and basic configuration tasks. Comfortable handling physical equipment, including lifting, moving, and relocating devices. Excellent communication skills and ability to work collaboratively with buyer site contacts and project teams. Strong attention to detail, particularly in asset management and record-keeping. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 12, 2026
Contractor
Join a leading independent technology and services provider as a technician 3 Job Overview: The IT Deployment Technician will be responsible for on-site installation, configuration, and replacement of end-user computing devices as part of a structured technology refresh programme. The role requires strong technical capability, excellent customer interaction skills, and the ability to follow controlled processes within secure environments. SC Clearance is mandatory. Location: Harrogate Justice Centre The Court House, Victoria Avenue Daily Rate: £19.85/hr - PAYE, £25.77/hr - UMB Contract Length: 05th June 2026 (One-Day Contract Role) Key Responsibilities: On-Site Deployment Activities Attend the site at the scheduled time and check in with the buyer's site contact and the central project team. Provide valid photo ID upon arrival to meet site security requirements. Assess access routes and the secure storage area where new equipment will be held (dependency D-010). Locate devices scheduled for replacement using floor plans and location data provided by the buyer (dependency D-010). Unbox new devices and transport them safely to deployment locations. Remove charging cabinet panels, extract existing laptop PSUs and laptops, and move legacy equipment to secure storage. Relocate existing charging cabinets where required, with support from the buyer. Install new laptop PSUs, configure laptops, connect to Wi-Fi, and place devices into charging cabinets. Disconnect peripherals from legacy AIO devices, remove monitors from arms, and move legacy equipment to secure storage. Assemble and position new laptop and monitor setups, reconnect peripherals, log in, and connect to Wi-Fi. Invite the buyer's site contact to test device functionality and support resolution of any physical or hardware issues. Update Inventox with asset details and deployment status for both new and legacy devices. Move all legacy devices to the designated secure storage area for future collection. Obtain site sign-off, notify the central project team, and complete site checkout procedures. Key Requirements: Active SC Clearance (Security Check) - mandatory for site access. Proven experience in IT hardware deployment, field engineering, or desktop support. Strong understanding of end-user devices, peripherals, charging cabinets, and laptop PSU installation. Ability to follow structured deployment processes and maintain accurate documentation. Competence in Wi-Fi connectivity, device login, and basic configuration tasks. Comfortable handling physical equipment, including lifting, moving, and relocating devices. Excellent communication skills and ability to work collaboratively with buyer site contacts and project teams. Strong attention to detail, particularly in asset management and record-keeping. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Planner CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Planner to join the team. As a Helpdesk Planner, you will be responsible for supporting the day-to-day operation of the Helpdesk and planning function, ensuring effective coordination of workloads, compliance activities, and service delivery in line with contractual requirements. The role plays a key part in delivering exceptional customer service and operational excellence. Responsibilities Manage the Helpdesk and CAFM systems, including mailbox management, ensuring accurate logging, tracking, and reporting of all reactive and planned works. Plan, prioritise, and allocate tasks to appropriate engineers and subcontractors, ensuring effective resource distribution across sites in line with workload and contractual requirements. Coordinate all aspects of works delivery including labour, materials, permits, tools, and subcontractor engagement to ensure efficient completion. Ensure all tasks are correctly prioritised and managed in line with contractual SLAs, proactively mitigating risks to performance. Monitor daily KPI and SLA performance, taking corrective action where required to maintain service delivery standards. Carry out forward planning and look-ahead scheduling in collaboration with Facilities Leads to ensure effective delivery across all sites. Liaise with subcontractors to arrange specialist PPMs and reactive works, ensuring compliance with site requirements, including RAMS and competencies. Review and validate completion notes, time records, and system data, ensuring works are fully closed out with appropriate follow-on actions and sub-orders where required. Maintain accurate CAFM data, including PPM records, asset linking, and the correct filing of service documentation within systems such as eLogbooks. Ensure all QHSE documentation and site communications (including notice boards) are maintained, compliant, and readily accessible within CBRE systems. Liaise with Contract Support, Facilities Leads, and the Contract Manager to ensure visibility of upcoming works, risks, and supplier performance. Develop and maintain standardised processes, monitor team availability, and ensure CBRE systems are fully utilised to drive consistency and efficiency. Analyse maintenance and performance data to identify trends, support reporting, and drive continuous improvement, while promoting CBRE culture and maintaining strong stakeholder relationships. Person Specification: Experience in a helpdesk, planning, or coordination role within facilities management or a similar operational environment. Demonstrable experience using CAFM systems to manage work orders, PPM schedules, and reporting. Strong planning and organisational skills with the ability to prioritise workloads, allocate resources, and manage multiple tasks in a fast-paced environment. Good understanding of SLA-driven service delivery, including prioritisation of reactive works and performance management against KPIs. Experience coordinating subcontractors, including scheduling works and ensuring compliance with site and safety requirements (e.g. RAMS, competencies). High attention to detail with the ability to review and validate job records, completion notes, time entries, and system data accurately. Strong knowledge of data management and system accuracy, including asset linking, record keeping, and document control within CAFM/eLogbooks. Effective communication and interpersonal skills, with the ability to build relationships with engineers, clients, and internal stakeholders. Proactive and solutions-focused approach, with the ability to identify issues, manage risks, and drive tasks through to completion. Ability to monitor performance data, identify trends, and take action to improve service delivery. Good understanding of QHSE principles and the importance of maintaining compliant records and documentation. Competent in Microsoft Office applications (Excel, Outlook, Word), with the ability to manage emails, data, and reporting requirements. Team-oriented with a flexible and adaptable approach to changing priorities and operational demands.
May 12, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Planner CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Planner to join the team. As a Helpdesk Planner, you will be responsible for supporting the day-to-day operation of the Helpdesk and planning function, ensuring effective coordination of workloads, compliance activities, and service delivery in line with contractual requirements. The role plays a key part in delivering exceptional customer service and operational excellence. Responsibilities Manage the Helpdesk and CAFM systems, including mailbox management, ensuring accurate logging, tracking, and reporting of all reactive and planned works. Plan, prioritise, and allocate tasks to appropriate engineers and subcontractors, ensuring effective resource distribution across sites in line with workload and contractual requirements. Coordinate all aspects of works delivery including labour, materials, permits, tools, and subcontractor engagement to ensure efficient completion. Ensure all tasks are correctly prioritised and managed in line with contractual SLAs, proactively mitigating risks to performance. Monitor daily KPI and SLA performance, taking corrective action where required to maintain service delivery standards. Carry out forward planning and look-ahead scheduling in collaboration with Facilities Leads to ensure effective delivery across all sites. Liaise with subcontractors to arrange specialist PPMs and reactive works, ensuring compliance with site requirements, including RAMS and competencies. Review and validate completion notes, time records, and system data, ensuring works are fully closed out with appropriate follow-on actions and sub-orders where required. Maintain accurate CAFM data, including PPM records, asset linking, and the correct filing of service documentation within systems such as eLogbooks. Ensure all QHSE documentation and site communications (including notice boards) are maintained, compliant, and readily accessible within CBRE systems. Liaise with Contract Support, Facilities Leads, and the Contract Manager to ensure visibility of upcoming works, risks, and supplier performance. Develop and maintain standardised processes, monitor team availability, and ensure CBRE systems are fully utilised to drive consistency and efficiency. Analyse maintenance and performance data to identify trends, support reporting, and drive continuous improvement, while promoting CBRE culture and maintaining strong stakeholder relationships. Person Specification: Experience in a helpdesk, planning, or coordination role within facilities management or a similar operational environment. Demonstrable experience using CAFM systems to manage work orders, PPM schedules, and reporting. Strong planning and organisational skills with the ability to prioritise workloads, allocate resources, and manage multiple tasks in a fast-paced environment. Good understanding of SLA-driven service delivery, including prioritisation of reactive works and performance management against KPIs. Experience coordinating subcontractors, including scheduling works and ensuring compliance with site and safety requirements (e.g. RAMS, competencies). High attention to detail with the ability to review and validate job records, completion notes, time entries, and system data accurately. Strong knowledge of data management and system accuracy, including asset linking, record keeping, and document control within CAFM/eLogbooks. Effective communication and interpersonal skills, with the ability to build relationships with engineers, clients, and internal stakeholders. Proactive and solutions-focused approach, with the ability to identify issues, manage risks, and drive tasks through to completion. Ability to monitor performance data, identify trends, and take action to improve service delivery. Good understanding of QHSE principles and the importance of maintaining compliant records and documentation. Competent in Microsoft Office applications (Excel, Outlook, Word), with the ability to manage emails, data, and reporting requirements. Team-oriented with a flexible and adaptable approach to changing priorities and operational demands.
CKB Recruitment are working on behalf of a Multinational Loss Adjusters to recruit a Major & Complex Loss Adjuster to operate across the South East of England. Regarded as market leaders for Commercial claims our client require a experienced Loss Adjuster excited by the prospect of growing their commercial/Domestic claims gaining exposure into major loss. They are advocates for their staff and will support you in attaining chartered status with CILA as a minimum but will also tailor additional training to meet the needs of each individual and their career aspirations. On a day-to-day basis you will be tasked with investigation of Commercial Major Loss Claims assessing liability/indemnity from Cradle to Grave. This role requires strong experience of negotiating appropriate settlement of claims ensuring correct course of action is taken including the ability to liaise between policyholders, their representatives and insurers to ensure immaculate customer service. Whilst a growing business with strong recognition the employer will facilitate opportunities for you to grow your own accounts and client portfolio supporting further career development. To be considered for the role you will need previous experience held as a Loss Adjuster with exposure to Domestic and/or Commercial Property losses. The typical claims managed will have a settlement value of up to £100,000 however any exposure to large losses is deemed advantageous. You will operate in the field for this role investigating claims at source meaning there is a requirement for Full UK Driving Licence. This employer are however bucking the market trend and have chosen to structure the team with smaller caseloads and a guaranteed 2 days a week dedicated for administration of claims as well as giving each adjuster a dedicated desktop technician for day-to-day claims management therefore supporting in a great work life balance. In return you will receive: Basic salary achievable between £55,000 to £70,000 Industry Leading Bonus scheme (3x base salary = 25% claims serviced). Industry Leading Car Allowance scheme of £6000 or German saloon provided. 25 days paid annual leave + bank holidays. Home Based role with regional offices to be utilised at your discretion Exceptional Pension Scheme. Private Healthcare. Auto-enrolment and support for CILA Qualifications. If interested in the above and keen to find out more please feel free to contact Lesley.
May 12, 2026
Full time
CKB Recruitment are working on behalf of a Multinational Loss Adjusters to recruit a Major & Complex Loss Adjuster to operate across the South East of England. Regarded as market leaders for Commercial claims our client require a experienced Loss Adjuster excited by the prospect of growing their commercial/Domestic claims gaining exposure into major loss. They are advocates for their staff and will support you in attaining chartered status with CILA as a minimum but will also tailor additional training to meet the needs of each individual and their career aspirations. On a day-to-day basis you will be tasked with investigation of Commercial Major Loss Claims assessing liability/indemnity from Cradle to Grave. This role requires strong experience of negotiating appropriate settlement of claims ensuring correct course of action is taken including the ability to liaise between policyholders, their representatives and insurers to ensure immaculate customer service. Whilst a growing business with strong recognition the employer will facilitate opportunities for you to grow your own accounts and client portfolio supporting further career development. To be considered for the role you will need previous experience held as a Loss Adjuster with exposure to Domestic and/or Commercial Property losses. The typical claims managed will have a settlement value of up to £100,000 however any exposure to large losses is deemed advantageous. You will operate in the field for this role investigating claims at source meaning there is a requirement for Full UK Driving Licence. This employer are however bucking the market trend and have chosen to structure the team with smaller caseloads and a guaranteed 2 days a week dedicated for administration of claims as well as giving each adjuster a dedicated desktop technician for day-to-day claims management therefore supporting in a great work life balance. In return you will receive: Basic salary achievable between £55,000 to £70,000 Industry Leading Bonus scheme (3x base salary = 25% claims serviced). Industry Leading Car Allowance scheme of £6000 or German saloon provided. 25 days paid annual leave + bank holidays. Home Based role with regional offices to be utilised at your discretion Exceptional Pension Scheme. Private Healthcare. Auto-enrolment and support for CILA Qualifications. If interested in the above and keen to find out more please feel free to contact Lesley.
Technical Consultant About Verelogic IT Solutions Verelogic IT Solutions is a leading provider of IT services and products, delivering innovative, tailored solutions to organisations of all sizes. Our expertise spans managed IT services, cloud computing, cybersecurity, and more-helping clients stay secure, resilient, and at the forefront of technology. We take a customer-focused approach and build trusted, long-term partnerships that support measurable business outcomes. Role Overview We are seeking a Technical Consultant to join Verelogic IT Solutions. The successful candidate will play a key role in delivering a range of client projects, from discovery through to implementation, while supporting the ongoing delivery of services to our customers. Key Responsibilities: Collaborate with the IT Solutions team to deliver client projects, including infrastructure assessments, solution design, and implementation. Support requirements gathering and technical discovery workshops, translating business needs into clear technical deliverables. Design, configure, and implement solutions across on-premises and cloud environments in line with agreed architecture and best practice. Provide technical troubleshooting and root-cause analysis, escalating and coordinating with internal teams and third-party vendors as required. Produce high-quality technical documentation, including designs, implementation plans, runbooks, and handover materials. Communicate progress, risks, and dependencies clearly to stakeholders, contributing to project plans and status reporting. Apply security-first principles and relevant standards, ensuring solutions are compliant, resilient, and aligned with client policies. Contribute to continuous improvement by sharing knowledge, developing reusable assets, and supporting junior team members where appropriate. Qualifications/Skills: A minimum of 2 years' experience in backend engineering, AI automation, or complex systems integration Strong proficiency in Python and/or JavaScript Experience developing internal tools or developer platforms Strong data-handling capability, including SQL, data structures, and ETL concepts Excellent attention to detail, with the ability to provide clear, concise technical feedback on complex system behaviour Proven experience in a client-facing technical role, with the ability to explain complex concepts to non-technical stakeholders Strong troubleshooting skills across Windows Server and desktop environments; Linux experience is an advantage Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, routing and switching) Experience with Microsoft 365 and cloud services (e.g., Azure, Entra ID/Azure AD, Intune, Exchange Online, SharePoint) Familiarity with automation and tooling such as PowerShell, Azure DevOps/Git, and monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management and change control practices (ITIL knowledge desirable) Relevant certifications are desirable (e.g., Microsoft Azure/M365, CompTIA Network+/Security+, Cisco, ITIL) Benefits: Opportunity to apply your technical expertise within a dynamic, innovative team. The ability to make a meaningful impact on client success by supporting the achievement of business objectives. A supportive, collaborative culture that encourages continuous learning and professional development. A competitive salary package.
May 12, 2026
Full time
Technical Consultant About Verelogic IT Solutions Verelogic IT Solutions is a leading provider of IT services and products, delivering innovative, tailored solutions to organisations of all sizes. Our expertise spans managed IT services, cloud computing, cybersecurity, and more-helping clients stay secure, resilient, and at the forefront of technology. We take a customer-focused approach and build trusted, long-term partnerships that support measurable business outcomes. Role Overview We are seeking a Technical Consultant to join Verelogic IT Solutions. The successful candidate will play a key role in delivering a range of client projects, from discovery through to implementation, while supporting the ongoing delivery of services to our customers. Key Responsibilities: Collaborate with the IT Solutions team to deliver client projects, including infrastructure assessments, solution design, and implementation. Support requirements gathering and technical discovery workshops, translating business needs into clear technical deliverables. Design, configure, and implement solutions across on-premises and cloud environments in line with agreed architecture and best practice. Provide technical troubleshooting and root-cause analysis, escalating and coordinating with internal teams and third-party vendors as required. Produce high-quality technical documentation, including designs, implementation plans, runbooks, and handover materials. Communicate progress, risks, and dependencies clearly to stakeholders, contributing to project plans and status reporting. Apply security-first principles and relevant standards, ensuring solutions are compliant, resilient, and aligned with client policies. Contribute to continuous improvement by sharing knowledge, developing reusable assets, and supporting junior team members where appropriate. Qualifications/Skills: A minimum of 2 years' experience in backend engineering, AI automation, or complex systems integration Strong proficiency in Python and/or JavaScript Experience developing internal tools or developer platforms Strong data-handling capability, including SQL, data structures, and ETL concepts Excellent attention to detail, with the ability to provide clear, concise technical feedback on complex system behaviour Proven experience in a client-facing technical role, with the ability to explain complex concepts to non-technical stakeholders Strong troubleshooting skills across Windows Server and desktop environments; Linux experience is an advantage Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, routing and switching) Experience with Microsoft 365 and cloud services (e.g., Azure, Entra ID/Azure AD, Intune, Exchange Online, SharePoint) Familiarity with automation and tooling such as PowerShell, Azure DevOps/Git, and monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management and change control practices (ITIL knowledge desirable) Relevant certifications are desirable (e.g., Microsoft Azure/M365, CompTIA Network+/Security+, Cisco, ITIL) Benefits: Opportunity to apply your technical expertise within a dynamic, innovative team. The ability to make a meaningful impact on client success by supporting the achievement of business objectives. A supportive, collaborative culture that encourages continuous learning and professional development. A competitive salary package.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
May 12, 2026
Full time
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)
