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My Client is looking for a HR Business Partner to join their dynamic team where you will deliver strategic and generalist HR services across our UK operations. This role involves close collaboration with senior leadership to support the delivery of the Business Plan. Job Purpose: Deliver high-quality HR services to managers and employees, ensuring compliance, consistency, and operational effectiveness. Build and maintain strong working relationships with managers and the Senior Management Team, providing constructive feedback and challenging when necessary. Provide accurate and timely advice on employment law, HR policy, and best practices across the business. Lead and support employee relations cases including investigation meetings, disciplinaries, and grievances. Manage and deliver HR projects such as TUPE, redundancies, gender pay reporting, wellbeing initiatives, and policy implementation. Produce monthly HR management reports and present key people metrics to the senior management team. Oversee all HR monthly payroll reports and ensure accurate and timely payroll processing checks. Assist managers with attendance management, including providing reports, arranging review meetings, and liaising with occupational health. Manage family leave processes such as maternity, paternity, adoption, and shared parental leave. Ensure effective HR operations including onboarding, inductions, and contractual changes. Line manage and develop the HR Administrator, fostering a strong coaching approach. Contribute to business planning with strategic input on resourcing, succession planning, and talent management. Stay updated with employment law and HR best practices to inform decision-making. Work closely with the Senior Management Team to develop the skills of the company's line managers in people management. Promote consistent application of HR policies and ensure fair treatment of employees in line with legislation and business needs. Identify and recommend improvements to HR processes and practices to enhance efficiency and effectiveness. Required Skills & Qualifications: Demonstrable experience working as an HR professional alongside senior management teams in any sector. Strong knowledge of employment law and best practices. Excellent communication skills, both written and verbal, with the ability to present compelling arguments and negotiate satisfactory outcomes. Ability to handle confidential matters sensitively and in accordance with policy. Proficient in MS Office, particularly Word, Excel, and PowerPoint. Ability to work effectively as part of a team and prioritise workload to meet deadlines. Educated to degree level or equivalent. CIPD qualified to Level 5 or equivalent experience.

Location: On-site role based near Aldershot Hours: Monday to Friday, 9:00am 5:00pm Duration: FTC until March / April 2027 Salary: £25,707 per annum About the Role We are seeking an organised and proactive HR Administrator to support the day-to-day running of a busy HR function. This role would suit someone with previous HR Assistant or similar administrative experience who is looking to start their career in HR within a professional office environment. Key Responsibilities Provide administrative and organisational support to the HR lead, including diary management, handling enquiries, and taking meeting notes Coordinate recruitment campaigns and act as the first point of contact for candidates throughout the hiring process Maintain and update employee records on the HR system Draft letters, documents, and other written communications Ensure accurate and confidential record-keeping relating to employee matters Build positive working relationships with colleagues across the organisation Liaise with external suppliers and service providers where required Support a range of HR projects and processes, including recruitment, wellbeing, compliance, and employee engagement initiatives Handle sensitive information in line with GDPR and confidentiality requirements Requirements Previous experience in an HR Assistant, HR Administrator, or similar administrative role Strong organisational and communication skills Ability to manage confidential information with discretion Proficient in Microsoft Office and general administrative systems Excellent attention to detail and ability to prioritise workload effectively Benefits Pension 25 days holiday Bank Holiday Closure Cashback paid for a variety of health-related matters

Temporary School Administrator - North Tyneside Are you passionate about supporting education and making a positive impact in a school environment? Our client, a vibrant school in North Tyneside, is on the lookout for a dedicated School Administrator to join their team on a temporary basis. If you possess strong organisational skills and thrive in a dynamic environment, we want to hear from you! Location: North Tyneside Contract: Temporary Salary: 13.50ph paid on a weekly basis through OA Hours: Full time, term time only. Start Date: ASAP Due to this role being an immediate start the successful candidate must hold an enhanced DBS on the update service. Key Responsibilities As a School Administrator, you will be at the heart of the school's operations, ensuring a smooth and efficient office environment. Your responsibilities will include: Providing a warm, professional reception for visitors, parents, and staff Effectively managing phone calls, emails, and general enquiries Supporting day-to-day administrative functions of the school office Coordinating reports, correspondence, and events for the Senior Leadership Team Organising school trips, parent evenings, and other key events, ensuring all risk assessments are completed Handling confidential information with discretion and maintaining GDPR compliance Liaising confidently with senior leaders, staff, and external stakeholders Prioritising tasks and managing competing demands in a busy school environment Contributing to a positive school culture and promoting the school's vision and values Essential Criteria Previous administrative experience, ideally in a school or educational setting Strong organisational and communication skills. Proficient in Microsoft Office and confident using digital systems. Professional, calm, and adaptable in a dynamic environment. Immediate availability preferred Benefits Joining our client's team comes with fantastic benefits, including: Weekly pay during your temporary contract 28 days of annual leave (accrued, inclusive of bank holidays) Pension scheme with employer contributions Eye-care vouchers and high-street discount schemes Access to professional development and training opportunities A supportive and collaborative working environment How to Apply If you are enthusiastic, organised, and ready to take the next step in your education career, we invite you to apply today! We are committed to safeguarding and promoting the welfare of children, and all staff are expected to share this commitment. If you require adjustments during the application or interview process, please let us know. Due to the volume of applications, we are unable to provide individual feedback. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Complaints Administrator Your new role As a key member of the team, you will support the administration of disciplinary, appeals, and complaints procedures. Your responsibilities will include: • Coordinating communications with students, staff, and external bodies • Supporting committee management, including minute-taking and follow-up actions • Managing precautionary suspensions • Ensuring compliance with institutional policies and national regulations • Providing guidance and advice on relevant procedures to students, staff, and The Union • Contributing to continuous improvement by proposing updates to codes and procedures • You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases. What you'll need to succeed To be successful in this role, you will need: • HND/SVQ Level 4 or equivalent, or relevant practical experience • Experience working with regulatory frameworks and administrative procedures • Strong written communication and organisational skills • Ability to manage confidential information with discretion • Proficiency in IT systems and database management • A customer-focused approach and commitment to enhancing the student experience • Experience in a similar role within further or higher education is desirable. What you'll get in return • A supportive and collaborative working environment • Opportunity to contribute to meaningful institutional processes • Professional development and training opportunities • Competitive salary and benefits package • Flexible & Hybrid working arrangements where applicable What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Job Title: Claims Handler / Paralegal Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Bulkhaul Limited provide a global service for the distribution of bulk liquids and powders and has representation in over 100 countries worldwide. The operation is controlled from our corporate headquarters in Middlesbrough, supported by Bulkhaul offices strategically located in the United States, Japan, Singapore, Korea, Brazil, Belgium and Germany. About The Role: Continued growth of our business provides several career opportunities within the organisation. We are now seeking a highly motivated individual to join our Claims team on a full-time basis at our head office in Middlesbrough. The successful candidate will report to the Solicitor Claims Manager and will be responsible for a varied caseload of claims involving our vast tank container and vehicle fleet. The position available is a busy, challenging role and requires a high level of commitment. Key Responsibilities Managing a large and varied caseload, from inception to conclusion, in compliance with the Company's Claims Handling Procedure. Liaising with colleagues, customers, and suppliers to obtain all relevant documentation in support of claims within designated areas. Reviewing available information to make an informed decision on liability. General debt recovery - both domestic and international. Managing own caseload and liaising with third parties as required. About you: Core Skills/Attributes: Exceptional organisational skills and ability to prioritise multiple claims efficiently. Strong interpersonal skills, ability to work with and support individuals within the Claims Department and correspond effectively with colleagues and third parties domestically and internationally. Excellent written and verbal communication skills. Ability to meet deadlines and manage multiple tasks. Good time management Desired experience: Previous experience within a Paralegal/claims handling role or within the shipping/transportation or freight forwarding industry is advantageous but not essential. Why should you apply? Various Pension Schemes. Private Health Cover, with access to a Digital GP. Death in Service Benefit. Annual Pay review. 33 days holiday per annum, including bank holidays. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security, and secure onsite parking. Own transport is recommended due to location (public transport services are available). Opportunities for career development and progression within a global company. Comprehensive training. Employee assistance program and well-being initiatives. Additional Information: Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and become a key player in a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Please note that the role may not always be visible straight away on the careers page and therefore to apply if this role doesn't appear, you will need to click on the apply now button on another role and you will be given the option to select from a drop down of jobs. You should be able to then select the correct role from the drop down to proceed. Candidates with the relevant experience or job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Paralegal, Legal Claims Administrator, Legal Secretary may all be considered.

Join our client as an HR & Accounts Administrator! Are you an experienced Administrator with a flair for finance? Do you thrive in a supportive, family-run environment? Our client, a well-established manufacturing and production company based in Washington, is seeking a proactive and detail-oriented HR & Accounts Administrator to become an integral part of their team! This is a permanent position where you will play a key role in day-to-day accounts and support HR functions after your probation period. Full training will be provided, so if you're eager to learn and grow, this is the perfect opportunity for you! What's on Offer: Salary: £32,000 (depending on experience) + company performance bonus Contract Type: Permanent Company Pension: 5% employee / 3% employer Holiday Allowance: 23 days + bank holidays (increasing by 1 day each year after 5 years) Private Healthcare: After 2 years of service Company Events: Fun summer & Christmas gatherings Free Lunch Thursdays: Enjoy delicious meals (often Nandos!) Free On-Site Parking Additional Leave: Includes bereavement leave and enhanced maternity/paternity leave Working Hours: Monday - Thursday: 08:30 - 17:00 (with a 30-minute unpaid lunch break)Friday: 08:30 - 14:30 (with a 30-minute unpaid lunch break) Key Responsibilities: Accounts: Manage purchase and sales ledgers Handle invoicing, credit control, and supplier payments Process expenses and bank reconciliations Assist with month-end procedures and VAT returns General Administration: Provide filing, scanning, and office support Monitor and manage the accounts email inbox Handle incoming calls and visitor inquiries Maintain workwear and equipment inventory HR & Payroll Support (post-probation): Manage employee records and personnel files Assist with recruitment and onboarding Support payroll administration, including holiday approvals and sickness records Ensure compliance with HR policies Skills & Experience Previous experience in administration, preferably in finance or HR Strong organisational and time management skills High attention to detail and confidentiality Confident communicator, capable of working across departments Proficient in Microsoft Office; experience with accounting software (e.g., Sage, Xero, QuickBooks) is a plus (training provided!) To Note Full UK driving license or reliable commuting options to Washington (required due to limited public transport) Two references required Subject to a satisfactory DBS check If you're ready to make a difference in a friendly, well-established organisation, we'd love to hear from you! Apply Now! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Dynamite Recruitment are supporting in the recruit of a Client Support Specialist to join a busy financial planning team with a family feel. You will provide essential administrative and operational support to advisers, ensuring all client processes are completed accurately, efficiently, and in line with compliance standards. Key Responsibilities Arrange and manage annual review and client meetings Prepare meeting packs and complete AML/ID checks Process new business, replacements, fund switches, and encashments Support adviser and client requests in a timely manner Ensure all work meets compliance and internal process standards Liaise with advisers, paraplanners, and internal teams to ensure smooth workflow Complete drawdown reviews and associated documentation About You Experience in financial services administration is desirable Highly organised with strong attention to detail Confident communicator with a client-focused approach Strong IT skills Able to work independently and as part of a team Professional, reliable, and adaptable Permanent, Full-time (Office Based) £24,500 £30,000 (DOE) For more information please apply or contact Tegan at Dynamite Recruitment

Owen Daniels are supporting a well-established electronics manufacturer based in Redditch, supplying high-quality products into a range of regulated and demanding industries. Due to continued growth, they are now seeking a detail-oriented Quality Assurance Administrator to support their quality and compliance functions. The Role This is an excellent opportunity for an organised and proactive individual to join a busy quality team. As a Quality Assurance Administrator, you will play a vital role in maintaining quality documentation, supporting audits, and ensuring compliance with industry standards and internal processes. Key Responsibilities Maintain and control quality documentation, including procedures, work instructions, and records Support the Quality team with audit preparation (internal, customer, and third-party) Manage and track non-conformance reports (NCRs) and corrective actions Assist with document control processes, ensuring accuracy and revision compliance Compile quality data and generate reports for management review Support supplier quality activities, including documentation and approvals Ensure compliance with ISO standards (e.g., ISO 9001) and internal quality systems Liaise with cross-functional teams to ensure quality requirements are understood and met Requirements Previous experience in a quality, compliance, or administrative role within manufacturing (electronics experience desirable) Strong document control and organisational skills Familiarity with quality management systems and ISO standards (ISO 9001 preferred) Good working knowledge of Microsoft Office (Excel, Word, Outlook) High attention to detail and ability to manage multiple tasks Strong communication skills and a proactive approach What's on Offer Salary up to £35,000 per annum Stable and growing business within the electronics sector Supportive team environment Opportunities for training and development Please click apply now to hear more.

Job Title : Accounts Administrator Department : Finance Location : Bangor, Gwynedd Reports to : Finance Manager Salary - up to £26,000. Job Type : Full-Time Basis / Hybrid (may be required to work from different company sites and or occasionally from home by agreement with the Board of Directors.) Our client is advertising on the above basis as to meet the growing demand for our products and services, we are expanding our team to meet our customer requirements. Summary : The Accounts Administrator is a vital member of an organization's administrative team and responsible for supporting the financial and administrative functions of the organization. This role involves a combination of accounting and administrative responsibilities to maintain financial records, assist with administrative tasks, and contribute to the efficient operation of the office. Key Responsibilities: Maintain accurate financial records by recording financial transactions, including invoices, payments, and receipts, into accounting software or spreadsheets. Process purchase Assist with customer invoices, monitor cash accounts balances, and follow up on overdue cash customer payments. Assist with bank Assist in the preparation of financial cost and Support the finance team in budget preparation and Maintain organized and up-to-date filing systems for both physical and digital documents, including purchase invoices and other important records. Company Compliance Everyone working for or on behalf of The Groups Companies must abide by all company policies and associated processes, procedures, and documented instructions as well as all relevant legal and other requirements including: HSQE Legislative Certification All relevant software used by the company as All relevant comms used by the company as Attend and participate in relevant regular meetings, including committee, department, management meetings and management review. Continual Improvement - Assist with department and or company projects as instructed by the line manager. Essential Criteria: Must have a full UK driving license as travel between sites may be Training and CPD Everyone must undertake training that has been identified for their roll by the company. You will be required to familiarise yourself with colleague roles to provide complimentary cover as instructed by your line manager. You will be required to perform any reasonable request by your line manager. Education and Preferred Qualifications: 5 GCSE at C grade or above including Maths and English Experience: Previous experience in an accounting or administrative roles is Skills & Abilities: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and accounting software (e.g., QuickBooks). Strong organizational skills and attention to Excellent communication and interpersonal Ability to multitask and prioritize tasks Basic understanding of financial principles and Discretion and the ability to handle confidential Working Conditions: The Accounts and Admin Assistant typically work in an office setting but may also occasionally spend time on site. They may be required to wear personal protective equipment if visiting certain areas of the site. Values are: Our Core Values When we say We mean Be team players Help and support each other and our customers to get the job done. We can rely on each other when the going gets tough. Be approachable Always listen and make it easy for people to speak up and be heard if they have any issues or need help. Business or personal. Be honest Honest open and clear communication at all levels. Giving customers and colleagues the facts whether they are good or bad. Never choosing a white lie to make our lives easier. Have a positive attitude Be proactive and have a can-do attitude. Overcome problems and rise to challenges. The role follows regular office hours, which are typically Monday to Friday, 9am to 5pm. However longer hours, weekends, or irregular hours may be required during financial and or other reporting periods or when department deadlines are approaching.

Payroll Administrator Bolton Hybrid Up to £30k FTE 25 hours per week Your new company I am working with a well-established international engineering company, based in Bolton. Due to continued growth, the business is now looking to bring in an experienced Payroll Administrator on a part time basis, offering the opportunity to join a stable, forward thinking organisation and play a key role in a developing function. Your new role In your new role as Payroll Administrator, you will support the accurate and timely delivery of monthly payroll for over 1000 employees, handling all employee lifecycle changes, statutory payments, pensions, and benefits. You will be involved in preparing and checking payroll data, supporting reconciliations and reporting, responding to payroll queries, and working closely with HR, Finance, managers and external providers to ensure data accuracy and compliance. You will also contribute to year-end activities, annual pay reviews and ongoing improvements to payroll processes, controls and documentation. This is a part time role, working 25 hours per week over 5 days - 2 of which will be based from their offices. What you'll need to succeed To be successful in this role, you will have previous payroll administration experience in a busy environment, with a good understanding of UK payroll legislation including PAYE, National Insurance, statutory payments and workplace pensions. You will be highly accurate, well-organised and confident using Excel and payroll or HR systems, with the ability to manage deadlines and changing priorities. Strong communication skills, a customer-centric approach, and the professionalism to handle confidential information are essential, along with a proactive mindset and an interest in improving payroll processes. A CIPP qualification, or willingness to work towards one, would be an advantage. What you'll get in return In return for this, you will be offered a competitive salary up to £30,000 (full time equivalent) alongside an array of benefits including: 25 days holidays plus bank holidays Hybrid working - 2 days in the office per week Pension contribution CIPP study support This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes pride in accuracy, and wants to play an important role in ensuring employees are paid correctly and on time. The role also supports benefits administration and offers scope to contribute to payroll process improvement as the function continues to evolve. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Job PurposeThe Technical Administrator provides high-quality administrative and technical support to surveyors and project teams within the consultancy. The role is essential in ensuring accurate documentation, smooth project coordination, and effective communication with clients, contractors, and internal stakeholders. Key Responsibilities Technical & Project Support Prepare, format, and issue technical reports, specifications, schedules, and drawings (as provided by surveyors). Assist with document control, ensuring all project documentation is accurate, up to date, and stored in line with company procedures. Maintain project trackers, fee logs, and key deadlines. Support tender submissions, including collation of technical information and compliance documentation. Assist with processing instructions, variations, and fee proposals. Administrative Duties Provide day-to-day administrative support to the surveying team. Manage correspondence, including emails, reports, and formal letters to clients and external parties. Arrange meetings, site visits, and inspections, including diary management. Take accurate meeting notes and distribute actions where required. Support invoicing processes, including compiling backup documentation and liaising with finance. Systems & Compliance Use internal systems for document management, timesheets, and project records. Ensure documentation complies with company standards, quality procedures, and industry regulations. Support health & safety and quality assurance processes (e.g. ISO 9001, 14001, 45001 where applicable). Client & Team Liaison Act as a first point of contact for administrative queries from clients and consultants. Build effective working relationships with surveyors, project managers, and support teams. Coordinate information between internal teams and external stakeholders such as contractors and local authorities. Skills & Competencies Essential Strong administrative experience within a professional services, construction, or property environment. Excellent written and verbal communication skills. High level of accuracy and attention to detail. Strong organisational skills with the ability to manage multiple priorities. Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint). Ability to handle confidential information professionally. Desirable Experience working within a surveying, engineering, construction, or built environment consultancy. Familiarity with technical reports, drawings, or property-related documentation. Experience using document management systems and CRM/project management software. Understanding of construction or surveying terminology. Qualifications & Experience GCSEs (or equivalent), including English and Maths - essential. Business administration, construction-related qualification, or equivalent experience - desirable. Minimum of 2 years' experience in an administrative or technical support role - desirable. Personal Attributes Proactive and self-motivated. Professional and client-focused. Comfortable working independently and as part of a team. Adaptable and able to respond positively to changing priorities. What We Offer Competitive salary dependent on experience. Hybrid and flexible working options. Career development and training opportunities within the consultancy. Supportive team environment and exposure to a wide range of surveying disciplines. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Senior HR Advisor North Derbyshire - on site up to 40,000 plus benefits Fast paced and growing business A family feel and rapidly growing business based north Derby is seeking a Senior HR Advisor to join their close knit HR team at a key part of their growth. The successful Senior HR Advisor will have a proven track record as a HR Advisor ideally from industries such as logistics, engineering or similar (though not essential). This is a fantastic opportunity to make a true impact within a business and be an innovator of new ideas and play a key part in rolling them out to help ensure the people strategy supports the growth of the business. This is a full time, permanent role which is fully office based. Day to day duties may include: Overseeing all recruitment and supporting managers with advertising, screening and supporting with interviews. Managing the recruitment ATS and ensure line managers are coached on best practise. Lead on the full employee lifecycle including onboarding, supporting the HR Administrator to ensure full compliance. Lead on Employee Relations matters, managing cases from start to finish and supporting managers on policy and procedures Support Senior Leadership with general benefits management including salary benchmarking, succession planning and managing the company's benefits platform. Project related support including leading on the employee engagement surveys, HR Data collection and reporting whilst also presenting on new ways of working to leadership. The successful Senior HR Advisor will have a track record as a HR Advisor within a business that is growing and evolving and has circa 200 employees across multi site. You must be CIPD Level 5 qualified as a minimum (or similar) mixed with practical based experience. You will be happy to work in a fast paced, people focused environment where relationship building is key to success At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Operations Administrator We're looking for an Operations Administrator to join our Customer Accounts team! This role is responsible for processing customer account tasks accurately and efficiently. As a regulated financial services business, accuracy, compliance and good customer outcomes are at the heart of what we do. You'll work closely with internal teams, customers and external partners to ensure a smooth and professional service at every stage. Key Details Pay: 14 per hour Hours: Monday to Friday, 8:30am - 5:00pm, paid weekly every Friday Contract: 12-week temporary assignment Opportunity: Potential to become permanent after 12 weeks What You'll Be Doing Processing customer account tasks accurately and within agreed timeframes Communicating with customers by phone, email and letter Resolving queries at first point of contact where possible Handling customer documents and requests with care and precision Identifying and supporting vulnerable customers sensitively and in line with FCA guidance Recognising and managing complaints in line with company and regulatory procedures Escalating more complex issues to senior team members when required Completing administrative tasks to a high standard Supporting the wider team and contributing to process improvements Following all relevant policies, procedures and regulatory requirements What We're Looking For Strong attention to detail Clear and confident communication skills A team-focused approach Ability to manage multiple tasks and adapt to business needs Professional and customer-focused mindset Willingness to take ownership and deliver high-quality outcomes If you're organised, motivated, and looking for your next admin role, please apply for the role and we will be in touch. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.