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continuous improvement manager
Reed Specialist Recruitment
Technical Manager
Reed Specialist Recruitment Slough, Berkshire
Technical Manager - Chilled Food Manufacturing Location: Slough Salary: 55,000 - 65,000 Reporting to: Site Lead Interview Process: 2 stages, (first Teams, second F2F) Overview We are recruiting for a hands-on Technical Manager to join a dynamic chilled food manufacturing site in Slough. This is an excellent opportunity for a current Factory QA Manager or Quality Manager looking to take the next step in their career. The role is central to maintaining and improving site technical standards, ensuring compliance, and supporting customer relationships. Key Responsibilities Lead the site's technical agenda, ensuring compliance with food safety, quality, and legal standards. Own and develop the site's Quality Management System (QMS) , driving continuous improvement and simplification. Manage customer audits and approvals, ensuring readiness and successful outcomes. Act as the technical point of contact for internal teams and external stakeholders. Support and coach the QA team, fostering a culture of accountability and high standards. Collaborate with production and operations to ensure technical standards are upheld on the factory floor. Investigate and resolve non-conformances, customer complaints, and supplier issues. Maintain up-to-date documentation and records in line with BRC and retailer standards. Drive site-wide awareness of food safety and quality through training and engagement. Ideal Candidate Profile Currently working in a Factory QA Manager or Quality Manager role within a chilled food manufacturing environment. Strong working knowledge of QMS , HACCP, and food safety legislation. Confident and assertive on the factory floor, with a proactive and solution-focused mindset. Comfortable working in a fast-paced, hands-on environment. Experience with customer audits and technical documentation. Doesn't need to have managed a large team-leadership potential and resilience are key. M&S experience is not required ; chilled experience is essential . Experience working with retailers such as Sainsbury's is beneficial. Why Join? Be part of a growing site with a strong leadership team. Opportunity to shape the technical function and make a visible impact. Clear progression path for someone looking to move into senior technical leadership. Supportive environment with a focus on quality, safety, and continuous improvement.
Apr 15, 2026
Full time
Technical Manager - Chilled Food Manufacturing Location: Slough Salary: 55,000 - 65,000 Reporting to: Site Lead Interview Process: 2 stages, (first Teams, second F2F) Overview We are recruiting for a hands-on Technical Manager to join a dynamic chilled food manufacturing site in Slough. This is an excellent opportunity for a current Factory QA Manager or Quality Manager looking to take the next step in their career. The role is central to maintaining and improving site technical standards, ensuring compliance, and supporting customer relationships. Key Responsibilities Lead the site's technical agenda, ensuring compliance with food safety, quality, and legal standards. Own and develop the site's Quality Management System (QMS) , driving continuous improvement and simplification. Manage customer audits and approvals, ensuring readiness and successful outcomes. Act as the technical point of contact for internal teams and external stakeholders. Support and coach the QA team, fostering a culture of accountability and high standards. Collaborate with production and operations to ensure technical standards are upheld on the factory floor. Investigate and resolve non-conformances, customer complaints, and supplier issues. Maintain up-to-date documentation and records in line with BRC and retailer standards. Drive site-wide awareness of food safety and quality through training and engagement. Ideal Candidate Profile Currently working in a Factory QA Manager or Quality Manager role within a chilled food manufacturing environment. Strong working knowledge of QMS , HACCP, and food safety legislation. Confident and assertive on the factory floor, with a proactive and solution-focused mindset. Comfortable working in a fast-paced, hands-on environment. Experience with customer audits and technical documentation. Doesn't need to have managed a large team-leadership potential and resilience are key. M&S experience is not required ; chilled experience is essential . Experience working with retailers such as Sainsbury's is beneficial. Why Join? Be part of a growing site with a strong leadership team. Opportunity to shape the technical function and make a visible impact. Clear progression path for someone looking to move into senior technical leadership. Supportive environment with a focus on quality, safety, and continuous improvement.
St Giles Hospice
Facilities & Patient Experience Manager
St Giles Hospice Lichfield, Staffordshire
Contract type Permanent Location Whittington Hours 37.5 hrs Full time, site based Annual salary D1 £31,168.36 to D3 £38,129.42 Review date 19/04/2026 The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance. The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience. The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience. In summary, the Facilities & Patient Experience Manager is accountable for: Safe, compliant and well-coordinated Facilities Services. Regulatory readiness across environmental, equipment and hospitality functions. Positive patient and family environmental experience and subsequent feedback channels. Performance and development of Facilities Coordinators. Contract oversight and cost-effective service delivery. Continuous improvement across the Facilities function. Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice. Qualifications Essential Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate). Evidence of formal training in Infection Prevention & Control principles. GCSE (or equivalent) English and Maths. Desirable IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification. Safeguarding Level 3 (or willingness to complete). Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5). Qualification or formal training in Quality Improvement methodologies. Contract management training. First Aid at Work Knowledge and experience Essential Proven experience managing operational service teams. Strong understanding of facilities management within a healthcare or regulated environment. Knowledge of CQC standards relating to safety, dignity and environment. Understanding of infection prevention, asset governance and stock control principles. Experience overseeing service contracts and performance monitoring. Awareness of safeguarding and public-space risk management. Values Exhibits our hospice values and behaviours Skills Essential Highly people-oriented with strong interpersonal skills. Practical mindset - focuses on solutions rather than process for its own sake. Able to provide supportive but firm supervision to staff and volunteers. Comfortable having difficult conversations when standards are not met. Personal Attributes Visible, hands-on leadership style. Strong emotional intelligence and ability to operate in sensitive environments. Calm and decisive under pressure. Ability to balance compassion with regulatory discipline. Strong accountability mindset. Confident in holding others to performance standards. Analytical thinker able to interpret feedback data and translate into action. Excellent communicator across clinical and corporate audience. Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Apr 15, 2026
Full time
Contract type Permanent Location Whittington Hours 37.5 hrs Full time, site based Annual salary D1 £31,168.36 to D3 £38,129.42 Review date 19/04/2026 The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance. The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience. The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience. In summary, the Facilities & Patient Experience Manager is accountable for: Safe, compliant and well-coordinated Facilities Services. Regulatory readiness across environmental, equipment and hospitality functions. Positive patient and family environmental experience and subsequent feedback channels. Performance and development of Facilities Coordinators. Contract oversight and cost-effective service delivery. Continuous improvement across the Facilities function. Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice. Qualifications Essential Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate). Evidence of formal training in Infection Prevention & Control principles. GCSE (or equivalent) English and Maths. Desirable IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification. Safeguarding Level 3 (or willingness to complete). Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5). Qualification or formal training in Quality Improvement methodologies. Contract management training. First Aid at Work Knowledge and experience Essential Proven experience managing operational service teams. Strong understanding of facilities management within a healthcare or regulated environment. Knowledge of CQC standards relating to safety, dignity and environment. Understanding of infection prevention, asset governance and stock control principles. Experience overseeing service contracts and performance monitoring. Awareness of safeguarding and public-space risk management. Values Exhibits our hospice values and behaviours Skills Essential Highly people-oriented with strong interpersonal skills. Practical mindset - focuses on solutions rather than process for its own sake. Able to provide supportive but firm supervision to staff and volunteers. Comfortable having difficult conversations when standards are not met. Personal Attributes Visible, hands-on leadership style. Strong emotional intelligence and ability to operate in sensitive environments. Calm and decisive under pressure. Ability to balance compassion with regulatory discipline. Strong accountability mindset. Confident in holding others to performance standards. Analytical thinker able to interpret feedback data and translate into action. Excellent communicator across clinical and corporate audience. Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
MP Jobs Ltd t/a MP Recruitment Group
Assistant Customer Success Associate
MP Jobs Ltd t/a MP Recruitment Group Didcot, Oxfordshire
The Role As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency , stepping into leadership responsibilities when required to maintain continuity. Key Responsibilities Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints Act as the escalation point for complex or unresolved customer issues Support the Manager in overseeing daily team operations, including workflow and resource planning Monitor team performance against KPIs, ensuring high standards of customer service Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions Assist with onboarding, training, and ongoing development of team members Step into managerial responsibilities in the Manager s absence, maintaining team performance and motivation Identify and implement process improvements to enhance efficiency and customer experience Produce and review reports, maintaining accurate documentation and procedures Skills & Experience Proven experience in a senior customer-facing role, with exposure to team leadership or management cover Strong communication, leadership, and problem-solving skills Ability to manage priorities and perform in a fast-paced environment Excellent customer service skills, with the ability to resolve complex issues effectively Experience working with KPIs and performance metrics Strong organisational and time-management skills Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable) About You A collaborative team player with a positive, customer-focused approach Confident communicator, able to work effectively at all levels Proactive, solutions-focused, and open to continuous improvement Motivated to support and develop others within the team Able to simplify complex challenges and deliver practical solutions This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements
Apr 15, 2026
Full time
The Role As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency , stepping into leadership responsibilities when required to maintain continuity. Key Responsibilities Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints Act as the escalation point for complex or unresolved customer issues Support the Manager in overseeing daily team operations, including workflow and resource planning Monitor team performance against KPIs, ensuring high standards of customer service Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions Assist with onboarding, training, and ongoing development of team members Step into managerial responsibilities in the Manager s absence, maintaining team performance and motivation Identify and implement process improvements to enhance efficiency and customer experience Produce and review reports, maintaining accurate documentation and procedures Skills & Experience Proven experience in a senior customer-facing role, with exposure to team leadership or management cover Strong communication, leadership, and problem-solving skills Ability to manage priorities and perform in a fast-paced environment Excellent customer service skills, with the ability to resolve complex issues effectively Experience working with KPIs and performance metrics Strong organisational and time-management skills Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable) About You A collaborative team player with a positive, customer-focused approach Confident communicator, able to work effectively at all levels Proactive, solutions-focused, and open to continuous improvement Motivated to support and develop others within the team Able to simplify complex challenges and deliver practical solutions This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements
Remarkable Jobs
Commercial Publications Manager
Remarkable Jobs Bracknell, Berkshire
Commercial Publications Manager / Content Manager Location: Wokingham/Berkshire Salary: £45,000 - £60,000 (depending on experience) Work Location: Office-based (Monday to Friday) Full time / Permanent Remarkable Jobs are recruiting on behalf of a well-established organisation seeking a Commercial Publications Manager to lead the development and delivery of high-quality, commercially driven publications. This is an exciting opportunity for an experienced Commercial Publications Manager / Content Manager with a background in digital publishing, content strategy, or editorial delivery to take full ownership of publications from concept through to launch and promotion. Commercial Publications Manager Role: As a Commercial Publications Manager, you will be responsible for managing the full lifecycle of publications, ensuring they are aligned with commercial objectives, audience needs, and brand standards. You will collaborate with internal teams and external contributors to deliver engaging, high-quality content. Commercial Publications Manager Key Responsibilities: Manage the end-to-end delivery of commercial publications (digital and print) Develop and maintain a publications roadmap aligned to business and revenue goals Identify new content opportunities through market insight and stakeholder engagement Collaborate closely with technical and marketing teams to develop, deliver, and promote high-quality publications Write, edit, and proofread content to ensure clarity, consistency, and quality Ensure all content aligns with brand tone, style, and guidelines Project manage multiple publications simultaneously, ensuring deadlines and budgets are met Work closely with marketing teams to support promotion, engagement, and commercial success Continuously improve publishing processes, workflows, and content delivery Support content delivery across multiple formats (web, print, webinars, articles) What They Are Looking For: Essential: Proven experience as a Commercial Publications Manager, Content Manager, or similar Strong background in commercial publications, digital publishing, or editorial environments Excellent writing, editing, and proofreading skills Experience managing content/projects from concept to delivery Strong stakeholder management and communication skills Ability to manage multiple projects in a fast-paced environment Commercial awareness and ability to align content with business goals Desirable: Experience with CMS platforms (e.g. WordPress, Drupal, or similar) Experience working with technical or professional content Experience delivering content via webinars, training, or events Commercial Publications Manager Key Attributes: Highly organised with strong attention to detail Commercially minded and proactive Confident communicator with strong stakeholder engagement skills Collaborative and adaptable approach Continuous improvement mindset If you're an experienced Commercial Publications Manager / Content Manager looking for a role with real ownership, variety, and commercial impact - we'd love to hear from you. Apply now!
Apr 15, 2026
Full time
Commercial Publications Manager / Content Manager Location: Wokingham/Berkshire Salary: £45,000 - £60,000 (depending on experience) Work Location: Office-based (Monday to Friday) Full time / Permanent Remarkable Jobs are recruiting on behalf of a well-established organisation seeking a Commercial Publications Manager to lead the development and delivery of high-quality, commercially driven publications. This is an exciting opportunity for an experienced Commercial Publications Manager / Content Manager with a background in digital publishing, content strategy, or editorial delivery to take full ownership of publications from concept through to launch and promotion. Commercial Publications Manager Role: As a Commercial Publications Manager, you will be responsible for managing the full lifecycle of publications, ensuring they are aligned with commercial objectives, audience needs, and brand standards. You will collaborate with internal teams and external contributors to deliver engaging, high-quality content. Commercial Publications Manager Key Responsibilities: Manage the end-to-end delivery of commercial publications (digital and print) Develop and maintain a publications roadmap aligned to business and revenue goals Identify new content opportunities through market insight and stakeholder engagement Collaborate closely with technical and marketing teams to develop, deliver, and promote high-quality publications Write, edit, and proofread content to ensure clarity, consistency, and quality Ensure all content aligns with brand tone, style, and guidelines Project manage multiple publications simultaneously, ensuring deadlines and budgets are met Work closely with marketing teams to support promotion, engagement, and commercial success Continuously improve publishing processes, workflows, and content delivery Support content delivery across multiple formats (web, print, webinars, articles) What They Are Looking For: Essential: Proven experience as a Commercial Publications Manager, Content Manager, or similar Strong background in commercial publications, digital publishing, or editorial environments Excellent writing, editing, and proofreading skills Experience managing content/projects from concept to delivery Strong stakeholder management and communication skills Ability to manage multiple projects in a fast-paced environment Commercial awareness and ability to align content with business goals Desirable: Experience with CMS platforms (e.g. WordPress, Drupal, or similar) Experience working with technical or professional content Experience delivering content via webinars, training, or events Commercial Publications Manager Key Attributes: Highly organised with strong attention to detail Commercially minded and proactive Confident communicator with strong stakeholder engagement skills Collaborative and adaptable approach Continuous improvement mindset If you're an experienced Commercial Publications Manager / Content Manager looking for a role with real ownership, variety, and commercial impact - we'd love to hear from you. Apply now!
Starting Point Recruitment
Senior Manufacturing, Operations & Compliance Manager
Starting Point Recruitment
Senior Manufacturing, Operations & Compliance Manager Location: On-site - Telford Salary: £60,000-£65,000 (DOE) Contract: Full Time Permanent Reports to: Managing Director Level: Senior Leadership Team / Executive We are seeking an experienced Senior Manager - Compliance & Business Delivery to join a growing organisation operating within a regulated manufacturing environment. This is a critical senior leadership role, acting as the Managing Director's operational deputy , with responsibility for overseeing day-to-day business operations, compliance, and delivery. The role is designed to strengthen leadership capacity, ensure operational continuity and support long-term business growth as the organisation evolves. Key Responsibilities: Executive Leadership & Deputy Responsibilities: Act as the Managing Director's deputy for operational, compliance and delivery matters Provide day-to-day leadership across the business Support strategic planning and long-term organisational development Represent the business with customers, suppliers, auditors and stakeholders Operations & Manufacturing Management: Lead operational activities including production, engineering collaboration and quality control Ensure delivery of high-quality output aligned with customer and regulatory requirements Monitor and report on KPIs including efficiency, quality, cost and delivery Supply Chain & Procurement: Oversee end-to-end supply chain operations including procurement and logistics Manage supplier performance, risk and resilience Develop cost-effective and compliant sourcing strategies Quality & ISO Governance: Hold accountability for the Quality Management System (ISO 9001) Lead internal and external audits Drive continuous improvement and corrective action initiatives Defence & Regulatory Compliance: Provide oversight of defence and regulated programmes Ensure compliance with defence standards, export controls and contractual obligations Support bid reviews, contract reviews and programme assurance activities Act as a key point of contact for auditors and regulatory bodies Health, Safety & Environmental Compliance: Ensure compliance with HSE legislation and environmental standards Lead risk assessments, incident investigations and corrective actions Promote a strong safety and compliance culture Financial & Commercial Management: Manage operational budgets and resource planning Identify cost-saving and efficiency improvements Support pricing, project costing and commercial decision-making Leadership & Stakeholder Engagement: Lead and develop operational, quality and compliance teams Build strong relationships with customers, suppliers and partners Promote cross-functional collaboration across the business Skills, Experience & Qualifications Essential: Significant senior leadership experience in operations, manufacturing, supply chain, quality or compliance Experience within regulated manufacturing environments Strong understanding of ISO 9001 and quality systems Experience managing regulatory compliance and defence-related contracts Ability to operate at executive level alongside senior leadership Desirable: Experience in defence, aerospace or high-reliability electronics sectors Knowledge of export controls, sanctions and regulatory frameworks Experience supporting organisational growth or leadership transition Degree or equivalent qualification in Engineering, Operations or Business Personal Attributes: High integrity and accountability Strategic thinker with strong operational focus Calm, resilient and decisive under pressure Confident leader with the ability to act autonomously Strong communication and stakeholder management skills Performance Measures: Operational efficiency and delivery performance Audit outcomes and regulatory compliance Supply chain performance and cost control Health, safety and environmental standards Successful transition of day-to-day operational leadership Summary: This is a key leadership opportunity for an experienced professional looking to step into a strategically influential role , combining operational management, compliance oversight and business leadership within a complex, regulated environment.
Apr 15, 2026
Full time
Senior Manufacturing, Operations & Compliance Manager Location: On-site - Telford Salary: £60,000-£65,000 (DOE) Contract: Full Time Permanent Reports to: Managing Director Level: Senior Leadership Team / Executive We are seeking an experienced Senior Manager - Compliance & Business Delivery to join a growing organisation operating within a regulated manufacturing environment. This is a critical senior leadership role, acting as the Managing Director's operational deputy , with responsibility for overseeing day-to-day business operations, compliance, and delivery. The role is designed to strengthen leadership capacity, ensure operational continuity and support long-term business growth as the organisation evolves. Key Responsibilities: Executive Leadership & Deputy Responsibilities: Act as the Managing Director's deputy for operational, compliance and delivery matters Provide day-to-day leadership across the business Support strategic planning and long-term organisational development Represent the business with customers, suppliers, auditors and stakeholders Operations & Manufacturing Management: Lead operational activities including production, engineering collaboration and quality control Ensure delivery of high-quality output aligned with customer and regulatory requirements Monitor and report on KPIs including efficiency, quality, cost and delivery Supply Chain & Procurement: Oversee end-to-end supply chain operations including procurement and logistics Manage supplier performance, risk and resilience Develop cost-effective and compliant sourcing strategies Quality & ISO Governance: Hold accountability for the Quality Management System (ISO 9001) Lead internal and external audits Drive continuous improvement and corrective action initiatives Defence & Regulatory Compliance: Provide oversight of defence and regulated programmes Ensure compliance with defence standards, export controls and contractual obligations Support bid reviews, contract reviews and programme assurance activities Act as a key point of contact for auditors and regulatory bodies Health, Safety & Environmental Compliance: Ensure compliance with HSE legislation and environmental standards Lead risk assessments, incident investigations and corrective actions Promote a strong safety and compliance culture Financial & Commercial Management: Manage operational budgets and resource planning Identify cost-saving and efficiency improvements Support pricing, project costing and commercial decision-making Leadership & Stakeholder Engagement: Lead and develop operational, quality and compliance teams Build strong relationships with customers, suppliers and partners Promote cross-functional collaboration across the business Skills, Experience & Qualifications Essential: Significant senior leadership experience in operations, manufacturing, supply chain, quality or compliance Experience within regulated manufacturing environments Strong understanding of ISO 9001 and quality systems Experience managing regulatory compliance and defence-related contracts Ability to operate at executive level alongside senior leadership Desirable: Experience in defence, aerospace or high-reliability electronics sectors Knowledge of export controls, sanctions and regulatory frameworks Experience supporting organisational growth or leadership transition Degree or equivalent qualification in Engineering, Operations or Business Personal Attributes: High integrity and accountability Strategic thinker with strong operational focus Calm, resilient and decisive under pressure Confident leader with the ability to act autonomously Strong communication and stakeholder management skills Performance Measures: Operational efficiency and delivery performance Audit outcomes and regulatory compliance Supply chain performance and cost control Health, safety and environmental standards Successful transition of day-to-day operational leadership Summary: This is a key leadership opportunity for an experienced professional looking to step into a strategically influential role , combining operational management, compliance oversight and business leadership within a complex, regulated environment.
Pontoon
Sourcing Manager (Category Management)
Pontoon Edinburgh, Midlothian
Sourcing Manager (Category Management - Funds & Investments) 9 Month Contract with potential for extensions Circa £640 per day via Umbrella Location: Edinburgh - Hybrid 2 days on site per week About: We're supporting a leading UK financial services organisation in the search for an experienced Sourcing Manager to join their procurement function on a 9-month contract. This is a hands-on, delivery-focused role within the Funds & Investments category, where you'll lead sourcing activity, drive commercial value, manage supplier relationships, and ensure robust governance in a regulated environment. The Role: You'll be responsible for supporting the development and delivery of category strategies and sourcing events in the Funds & Investments space, while managing supplier relationships to maximise value and minimise risk. Key responsibilities include: Leading end-to-end sourcing activity in Funds & Investments, including RFI/RFP processes, evaluation, negotiation, and contract award Supporting the development and execution of category and sub-category strategies specific to Funds & Investments Managing supplier relationships and governance , ensuring strong performance and value delivery Applying commercial expertise to drive cost optimisation and total cost of ownership (TCO) Ensuring all sourcing activity is compliant with regulatory, risk, and audit requirements Collaborating with internal stakeholders to understand business needs and deliver effective sourcing outcomes Contributing to continuous improvement across sourcing practices and processes What We're Looking For: Proven experience in end-to-end sourcing , ideally in Funds & Investments or related financial services categories Strong category management and commercial negotiation skills Experience working within a regulated environment (Financial Services preferred) Solid understanding of contract terms, risk mitigation, and supplier governance Ability to manage stakeholders and suppliers effectively Experience with procurement systems (e.g., SAP Ariba or similar) is highly beneficial Why Apply? Opportunity to work on high-value sourcing activity within a major financial services environment Role with real commercial ownership and supplier exposure High visibility across procurement and business stakeholders If this opportunity is of interest, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 72 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco/ Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Apr 15, 2026
Contractor
Sourcing Manager (Category Management - Funds & Investments) 9 Month Contract with potential for extensions Circa £640 per day via Umbrella Location: Edinburgh - Hybrid 2 days on site per week About: We're supporting a leading UK financial services organisation in the search for an experienced Sourcing Manager to join their procurement function on a 9-month contract. This is a hands-on, delivery-focused role within the Funds & Investments category, where you'll lead sourcing activity, drive commercial value, manage supplier relationships, and ensure robust governance in a regulated environment. The Role: You'll be responsible for supporting the development and delivery of category strategies and sourcing events in the Funds & Investments space, while managing supplier relationships to maximise value and minimise risk. Key responsibilities include: Leading end-to-end sourcing activity in Funds & Investments, including RFI/RFP processes, evaluation, negotiation, and contract award Supporting the development and execution of category and sub-category strategies specific to Funds & Investments Managing supplier relationships and governance , ensuring strong performance and value delivery Applying commercial expertise to drive cost optimisation and total cost of ownership (TCO) Ensuring all sourcing activity is compliant with regulatory, risk, and audit requirements Collaborating with internal stakeholders to understand business needs and deliver effective sourcing outcomes Contributing to continuous improvement across sourcing practices and processes What We're Looking For: Proven experience in end-to-end sourcing , ideally in Funds & Investments or related financial services categories Strong category management and commercial negotiation skills Experience working within a regulated environment (Financial Services preferred) Solid understanding of contract terms, risk mitigation, and supplier governance Ability to manage stakeholders and suppliers effectively Experience with procurement systems (e.g., SAP Ariba or similar) is highly beneficial Why Apply? Opportunity to work on high-value sourcing activity within a major financial services environment Role with real commercial ownership and supplier exposure High visibility across procurement and business stakeholders If this opportunity is of interest, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 72 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco/ Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Work Wales
Client Support Specialist
Work Wales City, Cardiff
Client Support Specialist Cardiff to 30k depending on experience We have a great opportunity for someone to step into a key role within a market leading organisation known for delivering first class service and support for major household brands. Our client, an innovator in full service retail solutions, is looking to strengthen their Customer Support team by recruiting for a Client Support Specialist to manage the day to day running of high value client accounts. You will work closely with the Team Leader and internal teams to ensure excellent client service and efficient operations. The role Coordinate daily activities between clients, suppliers, and internal teams React to client enquiries efficiently and maintain strong professional relationships Monitor stock levels, forecast requirements, and action timely replenishment Liaison with suppliers to secure competitive pricing and ensure timely delivery Provision of clear reports and updates for managers, clients, and colleagues Be an active part in supporting continuous improvement activities and instigation of process efficiency The person Extensive experience in customer service, administration, coordination, or supply chain roles Strong organisation skills and the ability to manage competing priorities Confident communicator with the ability to build positive relationships with clients and suppliers Strong competency in Excel (Power BI desirable ) In return You will be joining a respected company with a reputation for reliability and operational excellence You will work with major national retail brands They provide a collaborative, supportive culture with opportunities for development
Apr 15, 2026
Full time
Client Support Specialist Cardiff to 30k depending on experience We have a great opportunity for someone to step into a key role within a market leading organisation known for delivering first class service and support for major household brands. Our client, an innovator in full service retail solutions, is looking to strengthen their Customer Support team by recruiting for a Client Support Specialist to manage the day to day running of high value client accounts. You will work closely with the Team Leader and internal teams to ensure excellent client service and efficient operations. The role Coordinate daily activities between clients, suppliers, and internal teams React to client enquiries efficiently and maintain strong professional relationships Monitor stock levels, forecast requirements, and action timely replenishment Liaison with suppliers to secure competitive pricing and ensure timely delivery Provision of clear reports and updates for managers, clients, and colleagues Be an active part in supporting continuous improvement activities and instigation of process efficiency The person Extensive experience in customer service, administration, coordination, or supply chain roles Strong organisation skills and the ability to manage competing priorities Confident communicator with the ability to build positive relationships with clients and suppliers Strong competency in Excel (Power BI desirable ) In return You will be joining a respected company with a reputation for reliability and operational excellence You will work with major national retail brands They provide a collaborative, supportive culture with opportunities for development
Best4Business Group
Business Development Manager - Software Provider
Best4Business Group
Salary: very competitive, OTE % of salary Benefits: Company car or cash allowance, annually reviewed salary, full professional support, approved contributory pension, healthcare, life cover, share option plan Hours: Full time, Permanent Location: Cambridge, London, Ireland The business, a leading learning and Assessment software as a service provider, is looking to enhance its business development functions in support of its strong growth agenda. This is a role for a dedicated Business Development Manager - someone who can maintain existing customer relationships, win new customers, and build profitable pipelines within a competitive B2B environment. At an important time in its continuing development, this role offers an exciting opportunity for an experienced Business Development Manager to support an existing portfolio of clients, and help grow the business. The Role Responsible for driving all business development activities of the business principally focused on the UK market. Existing account development is critical - maintaining and building on existing customer relationships a key focus. Additional focus on identifying, targeting and converting new B2B customers, selling value-led solutions and services. Familiarisation with the products and services provided by the business; handling queries and problem solving. Working directly with the Board in furthering the goals and ambitions of the business. Updating records on the internal management system, including timesheets, and maintaining accurate records. Participating in the continuous improvement of the company's growth strategy. Any other duties as may reasonably be requested from time to time. This is a key senior role and success will be measured (and rewarded) by your ability to consistently deliver against business targets and build a robust sales pipeline. Key Responsibilities Proactively manage and maintain the existing customer base of the business. Identify, target and win new B2B customers. Generate and manage a pipeline through structured prospecting, appointments and proposals. Own the full sales cycle from first contact through to close and handover. Achieve and exceed agreed new business revenue targets. Negotiate commercially robust pricing and margin-led agreements. Work closely with internal colleagues to ensure smooth onboarding of new customers. Person Specification Proven experience as a Business Development Manager/New Business Sales professional in a B2B environment. Demonstrable track record of winning new business and consistently delivering against sales targets. Experience selling tangible products or solutions using a consultative sales approach. Good prospecting capability with confidence in opening doors and creating opportunities. Commercially astute with strong negotiation and closing skills. High levels of self-motivation, resilience and autonomy. Competent using CRM systems and Microsoft Office. Full UK driving licence. Other Information We reward performance - our package includes: Competitive basic salary with leading bonus/commission structure. Company car or cash allowance (including hybrid/electric options). 20 days holiday rising to 28 with service, plus bank holidays. Hybrid working (field based, home working and office based). Pension, wellbeing support and flexible benefits. Clear career pathways into senior sales, key accounts or leadership roles. We are a business where high performers progress. If you consistently deliver, you'll find genuine opportunity to develop your career within a growing, stable and ambitious group business. IMPORTANT NOTE Our aim is to respond to all successful applications within 14 days. If you haven't been contacted within this time your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Our client is an equal opportunities employer and welcomes applications from all age groups.
Apr 15, 2026
Full time
Salary: very competitive, OTE % of salary Benefits: Company car or cash allowance, annually reviewed salary, full professional support, approved contributory pension, healthcare, life cover, share option plan Hours: Full time, Permanent Location: Cambridge, London, Ireland The business, a leading learning and Assessment software as a service provider, is looking to enhance its business development functions in support of its strong growth agenda. This is a role for a dedicated Business Development Manager - someone who can maintain existing customer relationships, win new customers, and build profitable pipelines within a competitive B2B environment. At an important time in its continuing development, this role offers an exciting opportunity for an experienced Business Development Manager to support an existing portfolio of clients, and help grow the business. The Role Responsible for driving all business development activities of the business principally focused on the UK market. Existing account development is critical - maintaining and building on existing customer relationships a key focus. Additional focus on identifying, targeting and converting new B2B customers, selling value-led solutions and services. Familiarisation with the products and services provided by the business; handling queries and problem solving. Working directly with the Board in furthering the goals and ambitions of the business. Updating records on the internal management system, including timesheets, and maintaining accurate records. Participating in the continuous improvement of the company's growth strategy. Any other duties as may reasonably be requested from time to time. This is a key senior role and success will be measured (and rewarded) by your ability to consistently deliver against business targets and build a robust sales pipeline. Key Responsibilities Proactively manage and maintain the existing customer base of the business. Identify, target and win new B2B customers. Generate and manage a pipeline through structured prospecting, appointments and proposals. Own the full sales cycle from first contact through to close and handover. Achieve and exceed agreed new business revenue targets. Negotiate commercially robust pricing and margin-led agreements. Work closely with internal colleagues to ensure smooth onboarding of new customers. Person Specification Proven experience as a Business Development Manager/New Business Sales professional in a B2B environment. Demonstrable track record of winning new business and consistently delivering against sales targets. Experience selling tangible products or solutions using a consultative sales approach. Good prospecting capability with confidence in opening doors and creating opportunities. Commercially astute with strong negotiation and closing skills. High levels of self-motivation, resilience and autonomy. Competent using CRM systems and Microsoft Office. Full UK driving licence. Other Information We reward performance - our package includes: Competitive basic salary with leading bonus/commission structure. Company car or cash allowance (including hybrid/electric options). 20 days holiday rising to 28 with service, plus bank holidays. Hybrid working (field based, home working and office based). Pension, wellbeing support and flexible benefits. Clear career pathways into senior sales, key accounts or leadership roles. We are a business where high performers progress. If you consistently deliver, you'll find genuine opportunity to develop your career within a growing, stable and ambitious group business. IMPORTANT NOTE Our aim is to respond to all successful applications within 14 days. If you haven't been contacted within this time your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Our client is an equal opportunities employer and welcomes applications from all age groups.
Australasian Recruitment Company
Operations and Compliance Manager
Australasian Recruitment Company
OPERATIONS AND COMPLIANCE MANAGER An exciting opportunity has arisen to join a highly respected, London-based executive search firm with a strong reputation for delivering diverse, high-impact leadership solutions across the public and private sectors. Known for its values-led approach and commitment to excellence, the business operates at the forefront of interim and executive hiring, partnering with some of the UK's most influential organisations. This is a pivotal role within the Interim division, sitting at the heart of operations, compliance, and delivery. You will act as a central figure across the business, ensuring processes run seamlessly, compliance standards are met, and stakeholders receive an exceptional level of support. This is a fantastic opportunity for a detail-oriented, proactive professional who thrives in a fast-paced, high-performance environment and is looking to take ownership of a broad and impactful remit. OPERATIONS AND COMPLIANCE MANAGER ROLE: Supporting the Interim team with day-to-day operational coordination and administrative delivery Managing complex diaries, scheduling meetings, interviews, and key stakeholder interactions Overseeing contractor onboarding processes, ensuring full compliance (including IR35 and right to work) Acting as a key point of contact for internal teams, contractors, suppliers, and clients Leading supplier management, including due diligence, onboarding, and ongoing performance monitoring Managing and coordinating bid and framework opportunities, ensuring timely and high-quality submissions Supporting public sector framework applications and renewals Taking ownership of data protection processes, ensuring compliance with UK GDPR and internal policies Leading audit preparation, compliance monitoring, and continuous improvement initiatives Producing accurate reports, trackers, and compliance documentation for senior stakeholders Identifying process improvements and driving operational efficiency across the interim function OPERATIONS AND COMPLIANCE MANAGER ESSENTIALS: Previous experience in operations, compliance, or governance within recruitment, interim management, or professional services Strong understanding of compliance processes, audit preparation, and documentation control Experience supporting bids, tenders, or framework submissions (ideally within the public sector) Confident in managing supplier relationships, due diligence processes, and compliance requirements Working knowledge of data protection principles and handling sensitive information Highly organised, with the ability to manage multiple priorities and deadlines effectively Excellent written communication skills and strong attention to detail Strong stakeholder management skills, with the ability to engage at all levels Proactive, solutions-focused, and confident, taking ownership of processes and improvements OPERATIONS AND COMPLIANCE MANAGER BENEFITS: Opportunity to join a market-leading, purpose-driven executive search firm A broad and impactful role with real ownership and visibility across the business Strong career development and progression opportunities Collaborative, values-led working environment Exposure to high-profile clients and projects across multiple sectors Central London location with flexible working options If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Apr 15, 2026
Full time
OPERATIONS AND COMPLIANCE MANAGER An exciting opportunity has arisen to join a highly respected, London-based executive search firm with a strong reputation for delivering diverse, high-impact leadership solutions across the public and private sectors. Known for its values-led approach and commitment to excellence, the business operates at the forefront of interim and executive hiring, partnering with some of the UK's most influential organisations. This is a pivotal role within the Interim division, sitting at the heart of operations, compliance, and delivery. You will act as a central figure across the business, ensuring processes run seamlessly, compliance standards are met, and stakeholders receive an exceptional level of support. This is a fantastic opportunity for a detail-oriented, proactive professional who thrives in a fast-paced, high-performance environment and is looking to take ownership of a broad and impactful remit. OPERATIONS AND COMPLIANCE MANAGER ROLE: Supporting the Interim team with day-to-day operational coordination and administrative delivery Managing complex diaries, scheduling meetings, interviews, and key stakeholder interactions Overseeing contractor onboarding processes, ensuring full compliance (including IR35 and right to work) Acting as a key point of contact for internal teams, contractors, suppliers, and clients Leading supplier management, including due diligence, onboarding, and ongoing performance monitoring Managing and coordinating bid and framework opportunities, ensuring timely and high-quality submissions Supporting public sector framework applications and renewals Taking ownership of data protection processes, ensuring compliance with UK GDPR and internal policies Leading audit preparation, compliance monitoring, and continuous improvement initiatives Producing accurate reports, trackers, and compliance documentation for senior stakeholders Identifying process improvements and driving operational efficiency across the interim function OPERATIONS AND COMPLIANCE MANAGER ESSENTIALS: Previous experience in operations, compliance, or governance within recruitment, interim management, or professional services Strong understanding of compliance processes, audit preparation, and documentation control Experience supporting bids, tenders, or framework submissions (ideally within the public sector) Confident in managing supplier relationships, due diligence processes, and compliance requirements Working knowledge of data protection principles and handling sensitive information Highly organised, with the ability to manage multiple priorities and deadlines effectively Excellent written communication skills and strong attention to detail Strong stakeholder management skills, with the ability to engage at all levels Proactive, solutions-focused, and confident, taking ownership of processes and improvements OPERATIONS AND COMPLIANCE MANAGER BENEFITS: Opportunity to join a market-leading, purpose-driven executive search firm A broad and impactful role with real ownership and visibility across the business Strong career development and progression opportunities Collaborative, values-led working environment Exposure to high-profile clients and projects across multiple sectors Central London location with flexible working options If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
DESIGN COUNCIL
Senior Finance Manager
DESIGN COUNCIL
About the role Sitting within the Finance and Operations team and reporting to the Head of Finance & Operations, the Senior Finance Manager plays a pivotal role in ensuring the organisation s financial integrity and health. An exciting mix of management accounting, business partnering, financial analysis and process improvement, this hands-on role oversees the full financial cycle of the Design Council from managing day-to-day processes and payments to delivering accurate financial reporting, insightful analysis and supporting programme delivery and strategic decision-making. Working closely with internal budget holders and programme managers, external accountants and other service partners, the Senior Finance Manager ensures sound financial planning, robust controls and clear, timely reporting that drives transparency and accountability across the organisation. They will be proactive in identifying opportunities for continuous improvement of financial processes and systems, utilising technology and data in supporting efficiency and transparency in everything we do. The Senior Finance Manager is a confident, detail-focused finance professional who thrives in a dynamic environment and enjoys both the technical and collaborative aspects of financial management. They will bring strong analytical skills, excellent communication, and a proactive and creative approach to problem-solving and managing data and systems. Key responsibilities The role includes the following responsibilities: Providing high quality finance business partnering Meeting with programme managers and other colleagues on a regular basis to track latest estimates of project budgets and resourcing Generating meaningful insights to support data-driven decision making Supporting colleagues with general finance queries including expense management and invoicing Delivering process excellence through service partners Managing the day-to-day delivery of external service partners for accounting and book-keeping processes, including weekly bank reconciliations, credit card reconciliations and monthly journal management Managing monthly payroll processes including the external payroll provider, payroll journalling and pension management Procure to pay process Liaising with third-party vendors for confirmation of banking details and/or any invoice queries/disputes Reviewing approved supplier invoices and manage supplier invoice postings Managing weekly payment runs, including payment journals and related controls Reviewing and posting employee expense claims including credit card transactions Posting client sales invoices HMRC processes Ensuring accurate coding of VAT transactions including Domestic/EU/International classifications Quarterly processing of VAT Return, calculating irrecoverability in accordance with resource allocation rules to business and non-business activity Management of all payments, submissions and liabilities to HMRC on a monthly, quarterly and annual basis Ensuring compliance with HMRC regulations including liaising with external advisors where required Financial reporting and analysis Timely and accurate production of monthly management accounts Production of monthly financial forecast (P&L and cash flow) Regular analysis of margin and resource allocation, utilising data to generate actionable insights Provide first-level analysis across financial reporting (P&L, cashflow) to support Head of Finance & Operations provide clear information and narratives for Senior Management, board and committee reporting Work closely with Head of Finance & Operations on the annual budgeting process Process & systems ownership and improvement Process owner for the Microsoft Business Central system and connected applications Leading on the identification of opportunities to improve finance-related processes, systems and controls with a focus on achieving right first time outcomes and one source of truth for data Support Head of Finance & Operations with ensuring finance systems and connected applications keep pace with technological change and remain fit for purpose Financial controls and compliance Ensuring compliance with all financial controls set out in the organisation's Financial Framework, Financial Procedures and Schedule of Authority Ensuring robust and complete records are kept across all financial processes to ensure all regulatory obligations are met Ensuring audit process is fast, efficient and maintains the confidence of auditor, colleagues and the Board of Trustees About you The role requires a hands-on, flexible financial professional, used to working in a fast-paced dynamic environment and willing to learn and grow in the role. You are confident managing the broad range of finance-related activities within a small charity and understand the power of data to support business decision-making and organisational outcomes. You are tech-savvy, and confident working with systems and manipulating datasets to generate insights and drive action. You understand the importance of maintaining robust financial controls as well as timely and accurate management information. You are an experienced business partner with the ability to drive financial engagement across the organisation. You are also organised and confident delivering process improvement and service quality both individually and through external partners. Skills & Experience Qualified or part-qualified finance professional eg AAT/CIMA/ACCA/ACA/CIPFA. Experienced finance business partner, with proven track record of providing quality finance support and advice to colleagues, particularly non-finance colleagues. Excellent financial accounting and reporting knowledge including UK charity SORP, accounting for grants, charity VAT rules and unrestricted vs restricted funds. Confident user of accounting software packages and working digitally, preferably with working experience of Microsoft Business Central. Confident and effective at delivering quality outcomes through external service partners. Experience of improving and developing systems and processes. Experience of maintaining a robust financial control environment. Experience of working with auditors and other external advisors such as tax and legal. Broad understanding current audit, tax, treasury and other regulatory requirements. Confident user of MS Excel and preferably also PowerBI. You will also be Able to work at pace and sometimes to tight timelines. Confident and skilled communicator across a range of stakeholders, verbally and in writing. Empathetic, pragmatic and adaptable, with a solutions-mindset. Hands on in your attitude and ability to find flexible solutions. Proactive and take ownership of issues through to resolution. Curious and open to new ideas and ways of working. A team player but also confident working on your own. Resilient and comfortable with navigating through change. Aware of the rewards and challenges of working in the not-for-profit sect
Apr 15, 2026
Full time
About the role Sitting within the Finance and Operations team and reporting to the Head of Finance & Operations, the Senior Finance Manager plays a pivotal role in ensuring the organisation s financial integrity and health. An exciting mix of management accounting, business partnering, financial analysis and process improvement, this hands-on role oversees the full financial cycle of the Design Council from managing day-to-day processes and payments to delivering accurate financial reporting, insightful analysis and supporting programme delivery and strategic decision-making. Working closely with internal budget holders and programme managers, external accountants and other service partners, the Senior Finance Manager ensures sound financial planning, robust controls and clear, timely reporting that drives transparency and accountability across the organisation. They will be proactive in identifying opportunities for continuous improvement of financial processes and systems, utilising technology and data in supporting efficiency and transparency in everything we do. The Senior Finance Manager is a confident, detail-focused finance professional who thrives in a dynamic environment and enjoys both the technical and collaborative aspects of financial management. They will bring strong analytical skills, excellent communication, and a proactive and creative approach to problem-solving and managing data and systems. Key responsibilities The role includes the following responsibilities: Providing high quality finance business partnering Meeting with programme managers and other colleagues on a regular basis to track latest estimates of project budgets and resourcing Generating meaningful insights to support data-driven decision making Supporting colleagues with general finance queries including expense management and invoicing Delivering process excellence through service partners Managing the day-to-day delivery of external service partners for accounting and book-keeping processes, including weekly bank reconciliations, credit card reconciliations and monthly journal management Managing monthly payroll processes including the external payroll provider, payroll journalling and pension management Procure to pay process Liaising with third-party vendors for confirmation of banking details and/or any invoice queries/disputes Reviewing approved supplier invoices and manage supplier invoice postings Managing weekly payment runs, including payment journals and related controls Reviewing and posting employee expense claims including credit card transactions Posting client sales invoices HMRC processes Ensuring accurate coding of VAT transactions including Domestic/EU/International classifications Quarterly processing of VAT Return, calculating irrecoverability in accordance with resource allocation rules to business and non-business activity Management of all payments, submissions and liabilities to HMRC on a monthly, quarterly and annual basis Ensuring compliance with HMRC regulations including liaising with external advisors where required Financial reporting and analysis Timely and accurate production of monthly management accounts Production of monthly financial forecast (P&L and cash flow) Regular analysis of margin and resource allocation, utilising data to generate actionable insights Provide first-level analysis across financial reporting (P&L, cashflow) to support Head of Finance & Operations provide clear information and narratives for Senior Management, board and committee reporting Work closely with Head of Finance & Operations on the annual budgeting process Process & systems ownership and improvement Process owner for the Microsoft Business Central system and connected applications Leading on the identification of opportunities to improve finance-related processes, systems and controls with a focus on achieving right first time outcomes and one source of truth for data Support Head of Finance & Operations with ensuring finance systems and connected applications keep pace with technological change and remain fit for purpose Financial controls and compliance Ensuring compliance with all financial controls set out in the organisation's Financial Framework, Financial Procedures and Schedule of Authority Ensuring robust and complete records are kept across all financial processes to ensure all regulatory obligations are met Ensuring audit process is fast, efficient and maintains the confidence of auditor, colleagues and the Board of Trustees About you The role requires a hands-on, flexible financial professional, used to working in a fast-paced dynamic environment and willing to learn and grow in the role. You are confident managing the broad range of finance-related activities within a small charity and understand the power of data to support business decision-making and organisational outcomes. You are tech-savvy, and confident working with systems and manipulating datasets to generate insights and drive action. You understand the importance of maintaining robust financial controls as well as timely and accurate management information. You are an experienced business partner with the ability to drive financial engagement across the organisation. You are also organised and confident delivering process improvement and service quality both individually and through external partners. Skills & Experience Qualified or part-qualified finance professional eg AAT/CIMA/ACCA/ACA/CIPFA. Experienced finance business partner, with proven track record of providing quality finance support and advice to colleagues, particularly non-finance colleagues. Excellent financial accounting and reporting knowledge including UK charity SORP, accounting for grants, charity VAT rules and unrestricted vs restricted funds. Confident user of accounting software packages and working digitally, preferably with working experience of Microsoft Business Central. Confident and effective at delivering quality outcomes through external service partners. Experience of improving and developing systems and processes. Experience of maintaining a robust financial control environment. Experience of working with auditors and other external advisors such as tax and legal. Broad understanding current audit, tax, treasury and other regulatory requirements. Confident user of MS Excel and preferably also PowerBI. You will also be Able to work at pace and sometimes to tight timelines. Confident and skilled communicator across a range of stakeholders, verbally and in writing. Empathetic, pragmatic and adaptable, with a solutions-mindset. Hands on in your attitude and ability to find flexible solutions. Proactive and take ownership of issues through to resolution. Curious and open to new ideas and ways of working. A team player but also confident working on your own. Resilient and comfortable with navigating through change. Aware of the rewards and challenges of working in the not-for-profit sect
Resolve Poverty
Marketing and Partnerships Manager
Resolve Poverty
Marketing and Partnerships Manager - Job Description Particulars: Role Title: Marketing and Partnerships Manager Location: The expectation is that this role will be delivered through a combination of homeworking and working from our office in central Manchester (St Thomas Centre, Ardwick Green N, Manchester M12 6FZ) at least two days per week. We encourage applicants looking to deliver this role remotely to speak to our CEO prior to application. Salary: £53,000 to £58,000 (dependent on experience). Hours: 5 days per week (35 hours). Contract: Permanent. Probationary period: 6 months. Employer: Resolve Poverty (legal name GM Poverty Action Ltd). Annual leave: 25 days pro-rata (plus additional days based on length of service). Line management responsibilities: Head of Development, Communications Officer. Managed by: CEO. Role Purpose This senior role will lead Resolve Poverty's marketing, communications and income growth strategy to strengthen our market position, grow earned income and develop values-aligned corporate partnerships. Reporting to the CEO and forming part of the operation and strategic oversight groups, the postholder will drive the positioning and promotion of Resolve Poverty's services, develop new client relationships and expand non-profit corporate partnerships. The role will ensure Resolve Poverty's work is clearly communicated to priority audiences and that marketing and partnership activity supports sustainable income growth. The postholder will line manage the Communications Officer and Head of Development and will work closely with colleagues to ensure Resolve Poverty's services are well positioned in the market. The role combines strategic leadership with hands-on delivery and revenue accountability in a small and collaborative organisation. Key Responsibilities Strategic Marketing & Positioning Lead the development and delivery of an integrated marketing and communications strategy aligned with organisational growth targets. Identify and prioritise target audiences and sectors for Resolve Poverty's services. Support the ongoing development and communication of Resolve Poverty's value proposition across its income-generating services. Position Resolve Poverty as a trusted, credible and impactful organisation aligned with the anti-poverty agenda. Oversee brand consistency, messaging and storytelling across digital channels, publications and events. Use market insight and audience data to inform positioning and the development of new opportunities. Plan and lead integrated marketing campaigns to promote Resolve Poverty's services, events and thought leadership to priority audiences, supporting lead generation and organisational visibility. Income Generation & Business Development Develop and implement a business development strategy to increase earned income. Identify, cultivate and convert new paying clients across priority sectors including local and regional government, public bodies and mission-aligned organisations. Build and manage a strong pipeline of prospects and opportunities. Work closely with the Head of Development to progress opportunities and ensure they are effectively scoped and translated into proposals. Work closely with the Head of Development and colleagues across the organisation to ensure services are well positioned and responsive to market demand. Track and report on pipeline activity, conversion rates and income performance. Corporate & Strategic Partnerships Develop and grow corporate partnerships aligned with Resolve Poverty's mission of tackling and preventing poverty. Secure sponsorship, pro-bono support and strategic collaborations that strengthen the organisation's impact and sustainability. Build long-term, mutually beneficial relationships with corporate partners and external stakeholders. Represent Resolve Poverty externally at events, conferences and networking opportunities. Identify opportunities for joint ventures, co-branded initiatives and collaborative projects with corporates, NGOs and public sector partners. Communications Leadership Line manage and support the Communications Officer. Oversee delivery of digital marketing, social media, PR and content activity. Ensure communications activity supports audience growth, thought leadership and lead generation. Strengthen Resolve Poverty's external profile by working with the CEO, Head of Advocacy, Policy and Research, and Head of Development. Oversee website development and content optimisation to improve engagement and conversion. Oversee the planning and delivery of marketing campaigns across digital, media and events channels to support audience engagement and business development. Performance & Leadership Contribute to organisational strategy and planning as a member of Resolve Poverty's operational and strategic oversight groups alongside the CEO and senior colleagues. Support the CEO to develop marketing and business development targets aligned with organisational growth ambitions. Monitor marketing return on investment and business development performance. Work collaboratively with the Head of Development and other senior colleagues to align marketing activity with organisational capacity and priorities. Support a culture of collaboration, learning and continuous improvement across the organisation. Person Specification Essential Experience At least two years of senior-level experience in marketing and communications. Proven track record of generating income through partnerships, client development or strategic marketing activity. Experience positioning and marketing services rather than only products. Demonstrable success developing and managing client or stakeholder relationships. Experience developing corporate partnerships or strategic collaborations. Experience line managing staff. Ability to work both strategically and operationally within a small organisation. Desirable Experience Experience within a social enterprise, charity or purpose-led organisation. Knowledge of impact measurement and social value frameworks. Experience selling services to public sector or mission-aligned organisations. Experience of poverty in your personal or professional life. Application and selection Application materials: CV (max 2 pages) and a short supporting statement (max 1,200 words) explaining how you meet the person specification and why you are interested in the role. We encourage applicants for this role to read the attached Further role information and Annual Report 2025 documents before applying. Applications should be sent to Michelle Hewitt no later than midday on Wednesday 6th May - . Selection process: Shortlisting, panel interview and a short task or presentation related to the role. Recruitment timetable : Deadline for applications: Midday on Wednesday 6th May. Confirmation of interview dates for shortlisted candidates: Friday 8th May. Interviews to be carried out in Manchester on Friday 15th May. To arrange an informal conversation about this role please contact Graham Whitham, CEO and founder of Resolve Poverty on .
Apr 15, 2026
Full time
Marketing and Partnerships Manager - Job Description Particulars: Role Title: Marketing and Partnerships Manager Location: The expectation is that this role will be delivered through a combination of homeworking and working from our office in central Manchester (St Thomas Centre, Ardwick Green N, Manchester M12 6FZ) at least two days per week. We encourage applicants looking to deliver this role remotely to speak to our CEO prior to application. Salary: £53,000 to £58,000 (dependent on experience). Hours: 5 days per week (35 hours). Contract: Permanent. Probationary period: 6 months. Employer: Resolve Poverty (legal name GM Poverty Action Ltd). Annual leave: 25 days pro-rata (plus additional days based on length of service). Line management responsibilities: Head of Development, Communications Officer. Managed by: CEO. Role Purpose This senior role will lead Resolve Poverty's marketing, communications and income growth strategy to strengthen our market position, grow earned income and develop values-aligned corporate partnerships. Reporting to the CEO and forming part of the operation and strategic oversight groups, the postholder will drive the positioning and promotion of Resolve Poverty's services, develop new client relationships and expand non-profit corporate partnerships. The role will ensure Resolve Poverty's work is clearly communicated to priority audiences and that marketing and partnership activity supports sustainable income growth. The postholder will line manage the Communications Officer and Head of Development and will work closely with colleagues to ensure Resolve Poverty's services are well positioned in the market. The role combines strategic leadership with hands-on delivery and revenue accountability in a small and collaborative organisation. Key Responsibilities Strategic Marketing & Positioning Lead the development and delivery of an integrated marketing and communications strategy aligned with organisational growth targets. Identify and prioritise target audiences and sectors for Resolve Poverty's services. Support the ongoing development and communication of Resolve Poverty's value proposition across its income-generating services. Position Resolve Poverty as a trusted, credible and impactful organisation aligned with the anti-poverty agenda. Oversee brand consistency, messaging and storytelling across digital channels, publications and events. Use market insight and audience data to inform positioning and the development of new opportunities. Plan and lead integrated marketing campaigns to promote Resolve Poverty's services, events and thought leadership to priority audiences, supporting lead generation and organisational visibility. Income Generation & Business Development Develop and implement a business development strategy to increase earned income. Identify, cultivate and convert new paying clients across priority sectors including local and regional government, public bodies and mission-aligned organisations. Build and manage a strong pipeline of prospects and opportunities. Work closely with the Head of Development to progress opportunities and ensure they are effectively scoped and translated into proposals. Work closely with the Head of Development and colleagues across the organisation to ensure services are well positioned and responsive to market demand. Track and report on pipeline activity, conversion rates and income performance. Corporate & Strategic Partnerships Develop and grow corporate partnerships aligned with Resolve Poverty's mission of tackling and preventing poverty. Secure sponsorship, pro-bono support and strategic collaborations that strengthen the organisation's impact and sustainability. Build long-term, mutually beneficial relationships with corporate partners and external stakeholders. Represent Resolve Poverty externally at events, conferences and networking opportunities. Identify opportunities for joint ventures, co-branded initiatives and collaborative projects with corporates, NGOs and public sector partners. Communications Leadership Line manage and support the Communications Officer. Oversee delivery of digital marketing, social media, PR and content activity. Ensure communications activity supports audience growth, thought leadership and lead generation. Strengthen Resolve Poverty's external profile by working with the CEO, Head of Advocacy, Policy and Research, and Head of Development. Oversee website development and content optimisation to improve engagement and conversion. Oversee the planning and delivery of marketing campaigns across digital, media and events channels to support audience engagement and business development. Performance & Leadership Contribute to organisational strategy and planning as a member of Resolve Poverty's operational and strategic oversight groups alongside the CEO and senior colleagues. Support the CEO to develop marketing and business development targets aligned with organisational growth ambitions. Monitor marketing return on investment and business development performance. Work collaboratively with the Head of Development and other senior colleagues to align marketing activity with organisational capacity and priorities. Support a culture of collaboration, learning and continuous improvement across the organisation. Person Specification Essential Experience At least two years of senior-level experience in marketing and communications. Proven track record of generating income through partnerships, client development or strategic marketing activity. Experience positioning and marketing services rather than only products. Demonstrable success developing and managing client or stakeholder relationships. Experience developing corporate partnerships or strategic collaborations. Experience line managing staff. Ability to work both strategically and operationally within a small organisation. Desirable Experience Experience within a social enterprise, charity or purpose-led organisation. Knowledge of impact measurement and social value frameworks. Experience selling services to public sector or mission-aligned organisations. Experience of poverty in your personal or professional life. Application and selection Application materials: CV (max 2 pages) and a short supporting statement (max 1,200 words) explaining how you meet the person specification and why you are interested in the role. We encourage applicants for this role to read the attached Further role information and Annual Report 2025 documents before applying. Applications should be sent to Michelle Hewitt no later than midday on Wednesday 6th May - . Selection process: Shortlisting, panel interview and a short task or presentation related to the role. Recruitment timetable : Deadline for applications: Midday on Wednesday 6th May. Confirmation of interview dates for shortlisted candidates: Friday 8th May. Interviews to be carried out in Manchester on Friday 15th May. To arrange an informal conversation about this role please contact Graham Whitham, CEO and founder of Resolve Poverty on .
Variety, the Children's Charity
Facilities and Office Manager (Part-Time)
Variety, the Children's Charity
ABOUT THE ROLE Variety is looking for an experienced Facilities and Office Manager who is proactive and highly organised to oversee the smooth day-to-day running of Variety s offices in Camden. This role blends operations, facilities management, and people-first thinking, ensuring the workspace is safe, efficient, and enjoyable for everyone. Variety House is owned by the charity and has three floors which house our busy charity team and one floor is occupied by a tenant. The role requires management of the building, office management, tenants and includes assisting the CEO as required. ABOUT VARIETY There are 1.8m children living with disabilities in the UK with 600,000 children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future. Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment. In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference. KEY RESPONSIBILITIES Facilities Management: Oversee management of Variety House in Camden including building maintenance, safety procedures, office operations and infrastructure Liaise with tenants and external contractors to ensure facilities are well-maintained Monitor and manage office budgets related to supplies, utilities, and maintenance Ensure compliance with health and safety regulations including managing risk assessments and fire safety Lead sustainability initiatives within the office (e.g. recycling, energy-saving practices) Ensuring health and safety compliance for staff including being the designated fire marshal (training to be provided) Ensure competitive quotes for office services and building maintenance, making recommendations based on quality, reliability, and value Negotiate contracts to optimise costs without compromising standards, identifying areas for cost savings and facilities improvements Office Management: Maintain a professional and welcoming environment for staff, tenants and visitors Manage office vendors including maintenance, cleaning, and security Manage office supplies inventory, supporting staff to ensure when items run low that orders are placed Manage kitchen supplies and maintenance for all staff Support onboarding and offboarding processes from a facilities perspective, managing keys and security Handle incoming mail and deliveries and ensure efficient distribution across the building First point of contact for calls, visitors, and office enquiries Governance: Assistance the CEO during busy periods with diary management and in-office meetings Support the CEO with organisation of Trustee meetings and administrative assistance, such as minute taking as required. Administrative: Maintain records of office leases, utilities, and insurance policies Manage access control systems and office security Create and maintain facilities manuals, process documentation, and onboarding guides SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES Essential: Experience with the charity or Not-for-profit sector Proven experience as Facilities and Office Manager, or similar role. Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving attitude with a high attention to detail. Familiarity with office software (e.g. MS Office, Teams) Knowledge of health and safety standards and regulations. Knowledge of safeguarding is desirable but not essential Benefits Enhanced Pension (7% contribution from Variety with 2% employee contribution). 25 days annual leave, in addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday (pro rata for part time staff) 3 additional days between Christmas and New Years given as discretionary leave Membership to a health and well-being cash plan scheme Life Assurance scheme of 4 x salary Company Sick Pay FURTHER INFORMATION Variety, the Children s Charity, is committed to safeguarding and promoting the welfare of children and vulnerable adults. Proof of eligibility to work in the UK is required. HOW TO APPLY Please submit your CV with a covering letter explaining: 1. Why you would like to join Variety and 2. How you would make a great candidate for this role, highlighting experience and knowledge in all areas of the role. Applications will close on at midnight on Sunday 3rd May 2026 with interviews taking place week commencing 11th May. Please let us know if you have any accessibility requirements or need any adjustments for the interview EQUALITY DIVERSITY AND INCLUSION Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief. Please let us know if you have any access requirements which we might need to consider in relation to the selection process.
Apr 15, 2026
Full time
ABOUT THE ROLE Variety is looking for an experienced Facilities and Office Manager who is proactive and highly organised to oversee the smooth day-to-day running of Variety s offices in Camden. This role blends operations, facilities management, and people-first thinking, ensuring the workspace is safe, efficient, and enjoyable for everyone. Variety House is owned by the charity and has three floors which house our busy charity team and one floor is occupied by a tenant. The role requires management of the building, office management, tenants and includes assisting the CEO as required. ABOUT VARIETY There are 1.8m children living with disabilities in the UK with 600,000 children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future. Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment. In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference. KEY RESPONSIBILITIES Facilities Management: Oversee management of Variety House in Camden including building maintenance, safety procedures, office operations and infrastructure Liaise with tenants and external contractors to ensure facilities are well-maintained Monitor and manage office budgets related to supplies, utilities, and maintenance Ensure compliance with health and safety regulations including managing risk assessments and fire safety Lead sustainability initiatives within the office (e.g. recycling, energy-saving practices) Ensuring health and safety compliance for staff including being the designated fire marshal (training to be provided) Ensure competitive quotes for office services and building maintenance, making recommendations based on quality, reliability, and value Negotiate contracts to optimise costs without compromising standards, identifying areas for cost savings and facilities improvements Office Management: Maintain a professional and welcoming environment for staff, tenants and visitors Manage office vendors including maintenance, cleaning, and security Manage office supplies inventory, supporting staff to ensure when items run low that orders are placed Manage kitchen supplies and maintenance for all staff Support onboarding and offboarding processes from a facilities perspective, managing keys and security Handle incoming mail and deliveries and ensure efficient distribution across the building First point of contact for calls, visitors, and office enquiries Governance: Assistance the CEO during busy periods with diary management and in-office meetings Support the CEO with organisation of Trustee meetings and administrative assistance, such as minute taking as required. Administrative: Maintain records of office leases, utilities, and insurance policies Manage access control systems and office security Create and maintain facilities manuals, process documentation, and onboarding guides SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES Essential: Experience with the charity or Not-for-profit sector Proven experience as Facilities and Office Manager, or similar role. Strong organisational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving attitude with a high attention to detail. Familiarity with office software (e.g. MS Office, Teams) Knowledge of health and safety standards and regulations. Knowledge of safeguarding is desirable but not essential Benefits Enhanced Pension (7% contribution from Variety with 2% employee contribution). 25 days annual leave, in addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday (pro rata for part time staff) 3 additional days between Christmas and New Years given as discretionary leave Membership to a health and well-being cash plan scheme Life Assurance scheme of 4 x salary Company Sick Pay FURTHER INFORMATION Variety, the Children s Charity, is committed to safeguarding and promoting the welfare of children and vulnerable adults. Proof of eligibility to work in the UK is required. HOW TO APPLY Please submit your CV with a covering letter explaining: 1. Why you would like to join Variety and 2. How you would make a great candidate for this role, highlighting experience and knowledge in all areas of the role. Applications will close on at midnight on Sunday 3rd May 2026 with interviews taking place week commencing 11th May. Please let us know if you have any accessibility requirements or need any adjustments for the interview EQUALITY DIVERSITY AND INCLUSION Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief. Please let us know if you have any access requirements which we might need to consider in relation to the selection process.
Butlin's
Caravan Sales Team Member
Butlin's Minehead, Somerset
Description Provide high-quality remote sales support to the on-site caravan sales operation by handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting virtual viewings, and progressing customers through the ownership journey. The role focuses on fast, professional follow-up, accurate CRM administration, excellent customer experience, and full compliance with regulated sales standards. Based in our Minehead Resort, reporting into our Skegness Caravan Sales Manager. KPIs Speed to lead / response time to new enquiries Outbound contact rate and call quality standards Appointments booked and show rate Conversion rate (enquiry to appointment) and assisted conversion to sale Revenue contribution (attributed/assisted) and average enquiry value progression CRM data quality (notes, next actions, stages, consent) Customer satisfaction/feedback on remote experience Compliance/quality monitoring outcomes General Duties & Key Accountabilities Lead Handling & Sales Support Make timely outbound calls to new and existing enquiries, following agreed service levels and prioritisation. Qualify customer needs (budget, preferred models, usage, timelines) and match to suitable stock/options. Book and confirm on-site appointments and viewings; ensure customers have clear joining instructions and expectations. Support virtual engagement (video calls/virtual tours, sending brochures, pricing and ownership information). Maintain structured follow-up plans to progress leads, reduce drop-off and maximise appointment conversion. Customer Experience Deliver a friendly, professional and consultative experience on every call and message. Explain the ownership journey clearly and consistently, including key costs and next steps. Handle objections and questions confidently, escalating complex queries to the Sales Manager where required. Ensure customers feel valued and informed, regardless of whether they proceed immediately. Support handover communications and aftercare touchpoints as directed by the Sales Manager. CRM, Admin & Sales Governance Keep CRM records accurate and up to date: stages, notes, next actions, outcomes and customer preferences. Maintain strong administrative standards for documentation, appointment packs and communication logs. Update customers with accurate pricing and stock information, aligned to the latest approved materials. Use approved templates and processes for email/SMS communications and consent management. Provide daily/weekly performance updates and pipeline handover notes to the on-site team. Compliance & Quality Operate within all regulated sales requirements, consumer protection legislation and company policies. Ensure transparency and accuracy in all communications; do not overpromise or provide misleading information. Follow GDPR and consent rules for calling, emailing and marketing communications. Participate in call coaching, quality reviews and training; action feedback quickly. Escalate any compliance risks or customer vulnerability concerns immediately. Team Collaboration Work closely with the on-site sales team to ensure smooth lead handover and consistent messaging. Support sales events and open days through pre-event calling, confirmations and post-event follow-ups. Share customer insights and common objections to help improve scripts, materials and processes. Maintain a proactive, solutions-focused mindset while working remotely. Contribute to continuous improvement of the sales journey and customer experience. Key Knowledge/Experience & Qualification Requirements Proven customer service or sales experience (telephone/remote selling desirable). Strong communication skills with a consultative, customer-first approach. Resilient and comfortable working to targets and activity standards. Excellent organisation and admin skills; confident using CRM systems and Microsoft tools. High attention to detail, especially around data quality and accurate information sharing. Understanding of regulated/ethical selling, consumer protection and GDPR principles (training provided). Ability to work independently in a remote environment and manage time effectively. Flexible to support peak trading periods, including evenings/weekends where required. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 15, 2026
Full time
Description Provide high-quality remote sales support to the on-site caravan sales operation by handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting virtual viewings, and progressing customers through the ownership journey. The role focuses on fast, professional follow-up, accurate CRM administration, excellent customer experience, and full compliance with regulated sales standards. Based in our Minehead Resort, reporting into our Skegness Caravan Sales Manager. KPIs Speed to lead / response time to new enquiries Outbound contact rate and call quality standards Appointments booked and show rate Conversion rate (enquiry to appointment) and assisted conversion to sale Revenue contribution (attributed/assisted) and average enquiry value progression CRM data quality (notes, next actions, stages, consent) Customer satisfaction/feedback on remote experience Compliance/quality monitoring outcomes General Duties & Key Accountabilities Lead Handling & Sales Support Make timely outbound calls to new and existing enquiries, following agreed service levels and prioritisation. Qualify customer needs (budget, preferred models, usage, timelines) and match to suitable stock/options. Book and confirm on-site appointments and viewings; ensure customers have clear joining instructions and expectations. Support virtual engagement (video calls/virtual tours, sending brochures, pricing and ownership information). Maintain structured follow-up plans to progress leads, reduce drop-off and maximise appointment conversion. Customer Experience Deliver a friendly, professional and consultative experience on every call and message. Explain the ownership journey clearly and consistently, including key costs and next steps. Handle objections and questions confidently, escalating complex queries to the Sales Manager where required. Ensure customers feel valued and informed, regardless of whether they proceed immediately. Support handover communications and aftercare touchpoints as directed by the Sales Manager. CRM, Admin & Sales Governance Keep CRM records accurate and up to date: stages, notes, next actions, outcomes and customer preferences. Maintain strong administrative standards for documentation, appointment packs and communication logs. Update customers with accurate pricing and stock information, aligned to the latest approved materials. Use approved templates and processes for email/SMS communications and consent management. Provide daily/weekly performance updates and pipeline handover notes to the on-site team. Compliance & Quality Operate within all regulated sales requirements, consumer protection legislation and company policies. Ensure transparency and accuracy in all communications; do not overpromise or provide misleading information. Follow GDPR and consent rules for calling, emailing and marketing communications. Participate in call coaching, quality reviews and training; action feedback quickly. Escalate any compliance risks or customer vulnerability concerns immediately. Team Collaboration Work closely with the on-site sales team to ensure smooth lead handover and consistent messaging. Support sales events and open days through pre-event calling, confirmations and post-event follow-ups. Share customer insights and common objections to help improve scripts, materials and processes. Maintain a proactive, solutions-focused mindset while working remotely. Contribute to continuous improvement of the sales journey and customer experience. Key Knowledge/Experience & Qualification Requirements Proven customer service or sales experience (telephone/remote selling desirable). Strong communication skills with a consultative, customer-first approach. Resilient and comfortable working to targets and activity standards. Excellent organisation and admin skills; confident using CRM systems and Microsoft tools. High attention to detail, especially around data quality and accurate information sharing. Understanding of regulated/ethical selling, consumer protection and GDPR principles (training provided). Ability to work independently in a remote environment and manage time effectively. Flexible to support peak trading periods, including evenings/weekends where required. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Development Chef (NPD)
Proper Cornish Limited Bodmin, Cornwall
Join Our Team as a Development Chef in our New Product Development Team! Due to continued business growth, we have an exciting opportunity for a Development Chef to join our New Product Development team based in Bodmin. This is a hands on, creative role at the heart of our food innovation, ideal for someone passionate about product development, quality food, and working collaboratively in a fast paced FMCG environment. Working closely with the NPD Manager, NPD Assistant Manager and wider cross functional teams, you will be involved in developing and launching new products, as well as enhancing our existing range, ensuring everything we produce meets our quality, safety, and customer expectations. Hours of Work 08:00 until 16:00 Days of work: Monday to Friday Salary - TBC depending on qualifications and experience Closing Date 08 May 2026. Please note that this vacancy may close early if we receive a high number of applications, so early submission is encouraged. Why Join Us? By joining our growing NPD team, you will play a key role in shaping products enjoyed by customers across the UK. We are a values led business built on Quality, Friendliness, Customer Focus, Honesty, and Passion, and we are proud of our heritage and our people. We offer a supportive working environment where ideas are encouraged, development is supported, and careers can grow alongside the business. If you're a creative and driven Development Chef looking for your next opportunity in a growing food business, we'd love to hear from you. Key Responsibilities Product Development: Manage new and existing product development projects from concept through to launch. Develop, refine, and trial recipes to deliver high quality, innovative products. Ensure products align with company strategy, customer briefs, and market trends. Trials and Scale Up: Plan and lead kitchen trials, factory trials, and first productions as required. Support product scale up, ensuring smooth transition from development to production. Work closely with Operations and Technical teams to ensure manufacturability and consistency. Quality, Food Safety and Compliance: Ensure all products comply with food safety, legal, customer and internal quality standards. Maintain accurate NPD documentation, specifications, and trial records. Follow the NPD Quality Assurance system and support audit activity where required. Collaboration and Customer Focus: Work cross functionally with Technical, Commercial, Operations, Procurement and Supply Chain teams. Support customer presentations, tastings and product reviews when required. Build strong working relationships with customers and suppliers. Continuous Improvement: Contribute to improving NPD processes, ways of working and product performance. Support cost control, value engineering and margin awareness throughout development. Travel: Willingness and flexibility to travel within the UK and, where required, internationally to support customer visits, supplier meetings, product trials and site based project activity. Essential Requirements Proven experience delivering end to end product development, from concept through to launch. Strong food development capability, including recipe formulation and hands on culinary skills. Sound knowledge of food manufacturing processes, food safety standards, allergens and HACCP principles. Ability to manage multiple projects simultaneously with strong organisational skills and attention to detail. Full Drivers UK Licence. Confidence working cross functionally with Technical, Operations and Commercial teams. Strong written and verbal communication skills with a proactive, solutions focused approach. A genuine passion for food, quality and product excellence. Desirable Requirements Experience developing products within chilled, frozen, bakery, ready meals or protein based categories. Experience working within an FMCG or food manufacturing environment. Experience working with major UK retailers or foodservice customers. Practical experience of factory trials, scale up or pilot plant activity. Formal culinary or food related qualifications, with additional food safety training. Even Better Bits! (PROPER PERKS) Free pasties and pastries every day. Weekly free fruit. Subsidised staff canteen. Monthly colleague treats. Regular staff BBQs. Christmas celebrations and goodies. Free use of spa & golf facilities in St Austell. Birthday meal in the canteen. Mental Health First Aiders. Company funded Health Cash Plan. Employee Assistance Programme (24/7 helpline). Death in Service plan. Employment anniversary cash awards. £500 colleague referral bonuses. Huge discounts on pasties, pastries, cakes and tarts. Local business discounts. Excellent career development opportunities. Strong internal communication, newsletters, suggestion boxes and more. Apply Today! If you're a team player with a positive can do attitude and want to be part of our friendly and rapidly growing company, apply today!
Apr 15, 2026
Full time
Join Our Team as a Development Chef in our New Product Development Team! Due to continued business growth, we have an exciting opportunity for a Development Chef to join our New Product Development team based in Bodmin. This is a hands on, creative role at the heart of our food innovation, ideal for someone passionate about product development, quality food, and working collaboratively in a fast paced FMCG environment. Working closely with the NPD Manager, NPD Assistant Manager and wider cross functional teams, you will be involved in developing and launching new products, as well as enhancing our existing range, ensuring everything we produce meets our quality, safety, and customer expectations. Hours of Work 08:00 until 16:00 Days of work: Monday to Friday Salary - TBC depending on qualifications and experience Closing Date 08 May 2026. Please note that this vacancy may close early if we receive a high number of applications, so early submission is encouraged. Why Join Us? By joining our growing NPD team, you will play a key role in shaping products enjoyed by customers across the UK. We are a values led business built on Quality, Friendliness, Customer Focus, Honesty, and Passion, and we are proud of our heritage and our people. We offer a supportive working environment where ideas are encouraged, development is supported, and careers can grow alongside the business. If you're a creative and driven Development Chef looking for your next opportunity in a growing food business, we'd love to hear from you. Key Responsibilities Product Development: Manage new and existing product development projects from concept through to launch. Develop, refine, and trial recipes to deliver high quality, innovative products. Ensure products align with company strategy, customer briefs, and market trends. Trials and Scale Up: Plan and lead kitchen trials, factory trials, and first productions as required. Support product scale up, ensuring smooth transition from development to production. Work closely with Operations and Technical teams to ensure manufacturability and consistency. Quality, Food Safety and Compliance: Ensure all products comply with food safety, legal, customer and internal quality standards. Maintain accurate NPD documentation, specifications, and trial records. Follow the NPD Quality Assurance system and support audit activity where required. Collaboration and Customer Focus: Work cross functionally with Technical, Commercial, Operations, Procurement and Supply Chain teams. Support customer presentations, tastings and product reviews when required. Build strong working relationships with customers and suppliers. Continuous Improvement: Contribute to improving NPD processes, ways of working and product performance. Support cost control, value engineering and margin awareness throughout development. Travel: Willingness and flexibility to travel within the UK and, where required, internationally to support customer visits, supplier meetings, product trials and site based project activity. Essential Requirements Proven experience delivering end to end product development, from concept through to launch. Strong food development capability, including recipe formulation and hands on culinary skills. Sound knowledge of food manufacturing processes, food safety standards, allergens and HACCP principles. Ability to manage multiple projects simultaneously with strong organisational skills and attention to detail. Full Drivers UK Licence. Confidence working cross functionally with Technical, Operations and Commercial teams. Strong written and verbal communication skills with a proactive, solutions focused approach. A genuine passion for food, quality and product excellence. Desirable Requirements Experience developing products within chilled, frozen, bakery, ready meals or protein based categories. Experience working within an FMCG or food manufacturing environment. Experience working with major UK retailers or foodservice customers. Practical experience of factory trials, scale up or pilot plant activity. Formal culinary or food related qualifications, with additional food safety training. Even Better Bits! (PROPER PERKS) Free pasties and pastries every day. Weekly free fruit. Subsidised staff canteen. Monthly colleague treats. Regular staff BBQs. Christmas celebrations and goodies. Free use of spa & golf facilities in St Austell. Birthday meal in the canteen. Mental Health First Aiders. Company funded Health Cash Plan. Employee Assistance Programme (24/7 helpline). Death in Service plan. Employment anniversary cash awards. £500 colleague referral bonuses. Huge discounts on pasties, pastries, cakes and tarts. Local business discounts. Excellent career development opportunities. Strong internal communication, newsletters, suggestion boxes and more. Apply Today! If you're a team player with a positive can do attitude and want to be part of our friendly and rapidly growing company, apply today!
RBH Hospitality Management
Maintenance Manager - House
RBH Hospitality Management
Maintenance Manager - House JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An extra day's holiday for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF MAINTENANCE MANAGER AT OUR HOTEL Take charge of maintaining our hotel's high standards, ensuring every guest space, facility, and behind-the-scenes area operates flawlessly and looks pristineLead and inspire the maintenance team, cultivating a proactive and hands-on approach to repairs, upgrades, and day-to-day operations that support a smooth guest experienceDesign and oversee a preventative maintenance programme, extending the life of equipment and facilities to avoid unexpected interruptions and keep everything running like clockworkCollaborate with other departments to anticipate and swiftly address maintenance needs, from emergency repairs to room upgrades, delivering a reliable and safe environment for guests and staff alikeManage the department budget with a keen eye on cost-effective solutions, tracking expenses, negotiating supplier contracts, and prioritising repairs and renovationsConduct regular inspections of the hotel, keeping your finger on the pulse of each room, common area, and facility to ensure safety, compliance, and aesthetic standardsFoster a culture of continuous improvement within the team, implementing best practices and encouraging skill development for efficient, high-quality serviceKeep up-to-date with the latest tools, technology, and maintenance techniques to bring fresh ideas and innovations to the property, enhancing both function and form WHAT WE NEED FROM YOU Solid experience in a maintenance or engineering management role, ideally within hospitality or a similar settingExpertise in HVAC, electrical, plumbing, and general building maintenance, with a proactive approach to problem-solvingStrong leadership skills, with a track record of building motivated, efficient teams that deliver quality resultsFinancial acumen to manage budgets and negotiate contracts without compromising on quality or guest satisfactionOrganisational and multitasking abilities to juggle a range of responsibilities and respond quickly to urgent issuesFlexibility to respond to urgent repairs, including availability for occasional evenings, weekends, and on-call dutiesA passion for maintaining a safe, well-functioning environment that enhances the guest experience EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact
Apr 15, 2026
Full time
Maintenance Manager - House JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An extra day's holiday for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF MAINTENANCE MANAGER AT OUR HOTEL Take charge of maintaining our hotel's high standards, ensuring every guest space, facility, and behind-the-scenes area operates flawlessly and looks pristineLead and inspire the maintenance team, cultivating a proactive and hands-on approach to repairs, upgrades, and day-to-day operations that support a smooth guest experienceDesign and oversee a preventative maintenance programme, extending the life of equipment and facilities to avoid unexpected interruptions and keep everything running like clockworkCollaborate with other departments to anticipate and swiftly address maintenance needs, from emergency repairs to room upgrades, delivering a reliable and safe environment for guests and staff alikeManage the department budget with a keen eye on cost-effective solutions, tracking expenses, negotiating supplier contracts, and prioritising repairs and renovationsConduct regular inspections of the hotel, keeping your finger on the pulse of each room, common area, and facility to ensure safety, compliance, and aesthetic standardsFoster a culture of continuous improvement within the team, implementing best practices and encouraging skill development for efficient, high-quality serviceKeep up-to-date with the latest tools, technology, and maintenance techniques to bring fresh ideas and innovations to the property, enhancing both function and form WHAT WE NEED FROM YOU Solid experience in a maintenance or engineering management role, ideally within hospitality or a similar settingExpertise in HVAC, electrical, plumbing, and general building maintenance, with a proactive approach to problem-solvingStrong leadership skills, with a track record of building motivated, efficient teams that deliver quality resultsFinancial acumen to manage budgets and negotiate contracts without compromising on quality or guest satisfactionOrganisational and multitasking abilities to juggle a range of responsibilities and respond quickly to urgent issuesFlexibility to respond to urgent repairs, including availability for occasional evenings, weekends, and on-call dutiesA passion for maintaining a safe, well-functioning environment that enhances the guest experience EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact
Site Manager
CBRE Group, Inc.
Site Manager Location: Warrington We are looking for an experienced and proactive Site Manager to take ownership of the day to day management and operational performance of our client's property portfolio. In this role, you will ensure full compliance with Health & Safety standards, deliver exceptional customer service, oversee budgets, and help drive continuous improvement across the site. This is an opportunity for a confident and solutions focused professional who thrives in a fast paced environment, enjoys building strong stakeholder relationships, and takes pride in maintaining high operational standards. Key Responsibilities Customer & Client Management Build strong, trust based relationships with clients and tenants, delivering a best in class service experience. Attend client meetings and represent the site with professionalism and clarity. Prepare, monitor, and control service agreements in line with client budgets. Track and analyse KPIs, implementing corrective actions to improve performance across all buildings. Act as the primary point of contact for major works and projects on site. Produce high quality management reports for internal and client use. Work with the Building Manager and Procurement teams to ensure all external contracts meet company standards. Oversee FM activities on site, coordinating subcontractors and service partners. Ensure work orders are created and approved before work begins. Attend regular internal and client meetings (daily/weekly/monthly). Manage daily site based customer relationships, including Senior Technicians and the Area Manager. Communicate changes to site scope or service requirements to the Contract Manager. Support the preparation of quotes for additional works and process approvals via Web Quote. Coordinate approved extra works (up to £30k in value) with subcontractors. Identify opportunities for operational efficiencies and feed into continuous improvement initiatives. Maintain high standards of building fabric and upkeep within agreed budgets. Provide timely solutions to operational issues and support ad hoc requests. QHSE & Compliance Lead on all Health & Safety compliance for the site, including oversight of third party service providers. Maintain and audit logbooks in accordance with statutory requirements. Keep all mandatory records up to date (e.g., asset register, emergency plans, management information). Plan and execute fire and evacuation drills, ensuring readiness and compliance. Maintain accurate and current emergency plans and site maps. Liaise with local authorities where required. Assess and manage on site risks, including insurance related issues. Work with the on site planner to support scheduling, work allocation, and corrective actions. Oversee work order completion through client systems. Manage Avetta compliance for employees and subcontractors. Ensure the site team follows all QHSE processes, including PPE usage and inspection. Complete required documentation (e.g., OP61, OP63) monthly. Conduct dynamic risk assessments for jobs not covered by existing assessments. Escalate work requests outside the agreed scope where needed. Lead monthly toolbox talks and ensure all sign offs are uploaded. Ensure submission of weekly hazard reports from all team members. Complete actions from QHSE and AGM audits within defined timeframes. Report all incidents and accidents, producing RCA and "learning from experience" documentation. People Management Lead and support the on site team, ensuring appropriate coverage at all times. Approve holiday requests, manage sickness reporting, and process parental leave requests. Obtain client approval for Engineer and Facilities Coordinator overtime and ensure recharge accuracy. Authorise timesheets and ensure weekly submissions (by 09:00 Monday), including hazard reports. Act as first point of contact for pay queries, encouraging engineers to self check timesheets before escalating. Who We're Looking For A confident people leader with experience managing multi disciplinary FM teams. Strong understanding of Health & Safety, compliance, and contractor management. Excellent client facing skills with the ability to build strong relationships. Highly organised, proactive, and able to prioritise in a busy environment. Strong problem solving abilities with a continuous improvement mindset.
Apr 15, 2026
Full time
Site Manager Location: Warrington We are looking for an experienced and proactive Site Manager to take ownership of the day to day management and operational performance of our client's property portfolio. In this role, you will ensure full compliance with Health & Safety standards, deliver exceptional customer service, oversee budgets, and help drive continuous improvement across the site. This is an opportunity for a confident and solutions focused professional who thrives in a fast paced environment, enjoys building strong stakeholder relationships, and takes pride in maintaining high operational standards. Key Responsibilities Customer & Client Management Build strong, trust based relationships with clients and tenants, delivering a best in class service experience. Attend client meetings and represent the site with professionalism and clarity. Prepare, monitor, and control service agreements in line with client budgets. Track and analyse KPIs, implementing corrective actions to improve performance across all buildings. Act as the primary point of contact for major works and projects on site. Produce high quality management reports for internal and client use. Work with the Building Manager and Procurement teams to ensure all external contracts meet company standards. Oversee FM activities on site, coordinating subcontractors and service partners. Ensure work orders are created and approved before work begins. Attend regular internal and client meetings (daily/weekly/monthly). Manage daily site based customer relationships, including Senior Technicians and the Area Manager. Communicate changes to site scope or service requirements to the Contract Manager. Support the preparation of quotes for additional works and process approvals via Web Quote. Coordinate approved extra works (up to £30k in value) with subcontractors. Identify opportunities for operational efficiencies and feed into continuous improvement initiatives. Maintain high standards of building fabric and upkeep within agreed budgets. Provide timely solutions to operational issues and support ad hoc requests. QHSE & Compliance Lead on all Health & Safety compliance for the site, including oversight of third party service providers. Maintain and audit logbooks in accordance with statutory requirements. Keep all mandatory records up to date (e.g., asset register, emergency plans, management information). Plan and execute fire and evacuation drills, ensuring readiness and compliance. Maintain accurate and current emergency plans and site maps. Liaise with local authorities where required. Assess and manage on site risks, including insurance related issues. Work with the on site planner to support scheduling, work allocation, and corrective actions. Oversee work order completion through client systems. Manage Avetta compliance for employees and subcontractors. Ensure the site team follows all QHSE processes, including PPE usage and inspection. Complete required documentation (e.g., OP61, OP63) monthly. Conduct dynamic risk assessments for jobs not covered by existing assessments. Escalate work requests outside the agreed scope where needed. Lead monthly toolbox talks and ensure all sign offs are uploaded. Ensure submission of weekly hazard reports from all team members. Complete actions from QHSE and AGM audits within defined timeframes. Report all incidents and accidents, producing RCA and "learning from experience" documentation. People Management Lead and support the on site team, ensuring appropriate coverage at all times. Approve holiday requests, manage sickness reporting, and process parental leave requests. Obtain client approval for Engineer and Facilities Coordinator overtime and ensure recharge accuracy. Authorise timesheets and ensure weekly submissions (by 09:00 Monday), including hazard reports. Act as first point of contact for pay queries, encouraging engineers to self check timesheets before escalating. Who We're Looking For A confident people leader with experience managing multi disciplinary FM teams. Strong understanding of Health & Safety, compliance, and contractor management. Excellent client facing skills with the ability to build strong relationships. Highly organised, proactive, and able to prioritise in a busy environment. Strong problem solving abilities with a continuous improvement mindset.
General Manager
Livin Housing Limited
Annual salary: up to £92,000.00 General Manager - Head of Operations Location: Ealing - Office based Permanent - Full Time - 42.5 hours per week Salary up to £92,000 per annum depending on experience plus car allowance About the Role: As the General Manager and Head of Operations for our Joint Venture contract with A2Dominion, you will oversee the branch's overall performance and ensure the seamless execution of all operational activities. Leading a team of up to 200 staff members, you will drive strategic goals, manage daily operations, and cultivate a productive, engaged workforce. The role involves delivering repairs, voids, and planned works for a stock of 39,000 homes. Based at our co-located office in Ealing, the properties under this contract cover a broad geographical area, spanning the M4 corridor, Hampshire, and London. Key Responsibilities Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives Ensure compliance with company policies and procedures Analyse data and provide insights and recommendations to support decision making Foster a positive and collaborative working environment, promoting professional growth and development among team members Lead and manage a team, providing guidance, support and development opportunities Foster a collaborative and high-performance culture, promoting accountability and continuous improvement Ensure administrative processes are efficient, compliant and supportive of operational objectives Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division's strategy Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades You must have: Proven experience in the above duties A minimum of 2 years' experience in managerial role within the social housing sector to include local authorities and property services Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Apr 15, 2026
Full time
Annual salary: up to £92,000.00 General Manager - Head of Operations Location: Ealing - Office based Permanent - Full Time - 42.5 hours per week Salary up to £92,000 per annum depending on experience plus car allowance About the Role: As the General Manager and Head of Operations for our Joint Venture contract with A2Dominion, you will oversee the branch's overall performance and ensure the seamless execution of all operational activities. Leading a team of up to 200 staff members, you will drive strategic goals, manage daily operations, and cultivate a productive, engaged workforce. The role involves delivering repairs, voids, and planned works for a stock of 39,000 homes. Based at our co-located office in Ealing, the properties under this contract cover a broad geographical area, spanning the M4 corridor, Hampshire, and London. Key Responsibilities Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives Ensure compliance with company policies and procedures Analyse data and provide insights and recommendations to support decision making Foster a positive and collaborative working environment, promoting professional growth and development among team members Lead and manage a team, providing guidance, support and development opportunities Foster a collaborative and high-performance culture, promoting accountability and continuous improvement Ensure administrative processes are efficient, compliant and supportive of operational objectives Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division's strategy Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades You must have: Proven experience in the above duties A minimum of 2 years' experience in managerial role within the social housing sector to include local authorities and property services Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Ceto Talent
Workforce Manager Analyst
Ceto Talent Grazeley Green, Berkshire
Role: Senior Capability Specialist / Workforce Capability Specialist Location: Near Reading (Hybrid Working 9 Day Fortnight) Contract: 12 Months Inside IR35 Rate : Competitive / Negotiable - Hourly Deadline: 22nd March Ceto Talent are supporting a highly secure and complex programme within the nuclear and defence sector in the search for an experienced Workforce Capability Specialist. This is a key opportunity for someone with strong workforce planning, capability analysis, and governance experience to support a critical programme operating in a regulated, security-sensitive environment. The successful individual will be responsible for providing insight into workforce capability, identifying skills gaps and vulnerabilities, and supporting strategic decision-making through clear reporting, analysis, and stakeholder engagement. The Role You will serve as the focal point for workforce capability management information, providing detailed analysis, insight, and reporting to support strategic workforce planning and decision-making across the wider business unit. Key Responsibilities Lead workforce capability reporting, analysis, and insight generation Identify skills gaps, trends, risks, and single points of failure Develop and maintain workforce capability data aligned to delivery outputs Engage with stakeholders to define required skills and future capability needs Provide oversight of safety-critical roles and highlight vulnerabilities Present clear, actionable reporting to senior leadership teams Align workforce demand with supply and budget in collaboration with finance Ensure governance, compliance, and accurate documentation of workforce risks Requirements Proven experience in workforce capability, people analytics, or MI reporting Strong background operating in complex, regulated environments Excellent stakeholder management and communication skills Highly analytical, with the ability to translate data into clear insights Advanced Excel skills Strong understanding of GDPR and handling sensitive data Organised, proactive, and solutions-focused Desirable Power BI experience Experience within nuclear, defence, or other regulated industries Knowledge of change management methodologies (Lean, Kaizen, ADKAR) Familiarity with Workday and reporting tools Please note that with defence sector roles, you may be subject to security clearance requirements For more information or to apply, contact Jasmine White at Ceto Talent for a confidential discussion. Workforce Capability Specialist Capability Specialist Senior Capability Specialist Workforce Planning Strategic Workforce Planning Workforce Analytics People Analytics Management Information MI Reporting Data Analysis Workforce Data Capability Analysis Skills Gap Analysis Talent Planning Resource Planning Workforce Strategy Organisational Capability Headcount Planning Demand and Supply Planning Stakeholder Management Business Partnering Reporting and Insights Data Driven Decision Making Risk Identification Governance and Compliance GDPR Sensitive Data Regulated Environment Nuclear Defence High Security Environment Safety Critical Roles Excel Advanced Power BI Workday Change Management Lean Kaizen ADKAR Continuous Improvement
Apr 15, 2026
Contractor
Role: Senior Capability Specialist / Workforce Capability Specialist Location: Near Reading (Hybrid Working 9 Day Fortnight) Contract: 12 Months Inside IR35 Rate : Competitive / Negotiable - Hourly Deadline: 22nd March Ceto Talent are supporting a highly secure and complex programme within the nuclear and defence sector in the search for an experienced Workforce Capability Specialist. This is a key opportunity for someone with strong workforce planning, capability analysis, and governance experience to support a critical programme operating in a regulated, security-sensitive environment. The successful individual will be responsible for providing insight into workforce capability, identifying skills gaps and vulnerabilities, and supporting strategic decision-making through clear reporting, analysis, and stakeholder engagement. The Role You will serve as the focal point for workforce capability management information, providing detailed analysis, insight, and reporting to support strategic workforce planning and decision-making across the wider business unit. Key Responsibilities Lead workforce capability reporting, analysis, and insight generation Identify skills gaps, trends, risks, and single points of failure Develop and maintain workforce capability data aligned to delivery outputs Engage with stakeholders to define required skills and future capability needs Provide oversight of safety-critical roles and highlight vulnerabilities Present clear, actionable reporting to senior leadership teams Align workforce demand with supply and budget in collaboration with finance Ensure governance, compliance, and accurate documentation of workforce risks Requirements Proven experience in workforce capability, people analytics, or MI reporting Strong background operating in complex, regulated environments Excellent stakeholder management and communication skills Highly analytical, with the ability to translate data into clear insights Advanced Excel skills Strong understanding of GDPR and handling sensitive data Organised, proactive, and solutions-focused Desirable Power BI experience Experience within nuclear, defence, or other regulated industries Knowledge of change management methodologies (Lean, Kaizen, ADKAR) Familiarity with Workday and reporting tools Please note that with defence sector roles, you may be subject to security clearance requirements For more information or to apply, contact Jasmine White at Ceto Talent for a confidential discussion. Workforce Capability Specialist Capability Specialist Senior Capability Specialist Workforce Planning Strategic Workforce Planning Workforce Analytics People Analytics Management Information MI Reporting Data Analysis Workforce Data Capability Analysis Skills Gap Analysis Talent Planning Resource Planning Workforce Strategy Organisational Capability Headcount Planning Demand and Supply Planning Stakeholder Management Business Partnering Reporting and Insights Data Driven Decision Making Risk Identification Governance and Compliance GDPR Sensitive Data Regulated Environment Nuclear Defence High Security Environment Safety Critical Roles Excel Advanced Power BI Workday Change Management Lean Kaizen ADKAR Continuous Improvement
Isp Procurement & Contract Support Officer (Procurement)
Impellam Bradford, Yorkshire
Key Purpose of Post: Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers. This role has an emphasis on procurement support and candidates are encouraged to draw specific reference to any experience and/or expertise in this field. Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the company in line with fiscal planning. Deliver excellent customer service. Main Responsibilities of Post: Where required by a line manager, provide financial support to the IT services function. Where required by a line manager, provide procurement support to the IT services in accordance with company's financial regulations and Contract Standing orders. Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin. Follow IT Services planning and administration processes and policies. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures. Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements. Where required, supervise specialist external technical consultancy. Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery. Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the company. Ensure compliance with appropriate policies, procedures and guidelines with specific regard to UK public sector procurement law. Responsible for assets, equipment and materials within the ICT service undertaking. To carry out any other duties as required, which are reasonable in terms of the nature and level of the post. To support the effective planning and delivery of the company's IT procurements and ensure that such procurements are legally compliant and provide value for money. To support the company's effective contract management of IT providers ensuring legal compliance and value for money. Deputise for the Senior ISP or line manager as required. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 15, 2026
Contractor
Key Purpose of Post: Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers. This role has an emphasis on procurement support and candidates are encouraged to draw specific reference to any experience and/or expertise in this field. Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the company in line with fiscal planning. Deliver excellent customer service. Main Responsibilities of Post: Where required by a line manager, provide financial support to the IT services function. Where required by a line manager, provide procurement support to the IT services in accordance with company's financial regulations and Contract Standing orders. Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin. Follow IT Services planning and administration processes and policies. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures. Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements. Where required, supervise specialist external technical consultancy. Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery. Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the company. Ensure compliance with appropriate policies, procedures and guidelines with specific regard to UK public sector procurement law. Responsible for assets, equipment and materials within the ICT service undertaking. To carry out any other duties as required, which are reasonable in terms of the nature and level of the post. To support the effective planning and delivery of the company's IT procurements and ensure that such procurements are legally compliant and provide value for money. To support the company's effective contract management of IT providers ensuring legal compliance and value for money. Deputise for the Senior ISP or line manager as required. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Hamilton Woods
FP&A Manager
Hamilton Woods
FP&A Manager Location: Kent, hybrid role Salary: £90,000 - £110,000 base + bonus, car allowance & benefits Type: Permanent Senior Leadership Role We're partnering with a large, multi-site organisation to appoint a commercially focused FP&A Manager supporting a key regional business unit. This is a high-impact role combining financial planning, performance analysis, and senior stakeholder partnering, with a clear focus on leading and developing a finance team and driving performance across the region. Key Responsibilities: Lead and develop a high-performing FP&A team, driving capability and continuous improvement Own budgeting, forecasting, and long-range planning cycles Deliver insightful analysis on performance, margins, and key drivers Act as a trusted partner to senior leadership, influencing strategic and commercial decisions Provide cashflow forecasting and financial modelling to support investment decisions Enhance reporting, controls, and FP&A processes across the function About You: Qualified accountant (ACA / ACCA / CIMA) Proven experience in a leadership role within FP&A or commercial finance Strong track record of managing, mentoring, and developing teams Confident influencing senior stakeholders and driving decision-making Advanced analytical and financial modelling skills To apply, please send your cv to
Apr 15, 2026
Full time
FP&A Manager Location: Kent, hybrid role Salary: £90,000 - £110,000 base + bonus, car allowance & benefits Type: Permanent Senior Leadership Role We're partnering with a large, multi-site organisation to appoint a commercially focused FP&A Manager supporting a key regional business unit. This is a high-impact role combining financial planning, performance analysis, and senior stakeholder partnering, with a clear focus on leading and developing a finance team and driving performance across the region. Key Responsibilities: Lead and develop a high-performing FP&A team, driving capability and continuous improvement Own budgeting, forecasting, and long-range planning cycles Deliver insightful analysis on performance, margins, and key drivers Act as a trusted partner to senior leadership, influencing strategic and commercial decisions Provide cashflow forecasting and financial modelling to support investment decisions Enhance reporting, controls, and FP&A processes across the function About You: Qualified accountant (ACA / ACCA / CIMA) Proven experience in a leadership role within FP&A or commercial finance Strong track record of managing, mentoring, and developing teams Confident influencing senior stakeholders and driving decision-making Advanced analytical and financial modelling skills To apply, please send your cv to

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