Service Coordinator

Position: Service Coordinator

Location: Newtown area, Powys

Salary: 27,000 - 32,000 DOE - Potential for more for the right candidate

Our client, an established engineering firm located in Powys, is seeking an experienced Service Support Administrator to join their growing team.

This is a pivotal, office-based position within their Service Team, working closely with the Service Manager, Parts Co-ordinator, and six field-based Service Engineers.

Plays a central role in coordinating breakdowns, planned service visits, contract work, and revenue-generating opportunities. You will be responsible for managing the full lifecycle of service activities - from booking and planning through to reporting, invoicing, and follow-up sales opportunities.

Job Overview

• Service Coordination & Planning - scheduling visits, managing diaries, liaising with engineers, completing RAMS, timesheets, and service reports.
• Customer Communication - acting as primary contact, managing support platforms, arranging works, following up, supporting handovers.
• Revenue & Contract Management - managing contracts, following up recommendations, supporting parts/revenue, identifying opportunities.
• Administration & Systems - processing worksheets, invoicing, ERP system use, maintaining records, updating aftersales literature, supporting Service Manager.

Job Requirements

• Experience coordinating workloads or scheduling
• Experience using an ERP system (training will be provided) - Desirable
• Background or exposure to engineering or technical environments - Desirable
• Experience in service coordination or aftersales support - Desirable
• Highly organised and detail-oriented
• Confident managing multiple tasks and priorities
• Customer-focused with excellent communication skills
• Proactive, commercially aware, and self-motivated

Salary & Benefits

• 27,000 - 32,000 DOE - Potential for more for the right candidate
• Monday - Friday (days only) 41 hours per week
• 24 days + Bank Holidays (plus long service allowance)
• Opportunities for development as the company continues to expand

Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.