Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties in the Barnsley area. The role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and able to handle a varied workload while maintaining compliance with relevant housing regulations and company procedures. Key Responsibilities Manage a portfolio of residential properties within the Barnsley area Act as the main point of contact for tenants, dealing with enquiries and tenancy matters Conduct property inspections to ensure homes are maintained to the required standard Manage tenancy agreements, renewals, and terminations Respond to and resolve tenant issues promptly and professionally Work closely with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and support with arrears management where required Maintain accurate records and produce reports as needed Build positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Experience working within housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal skills Ability to manage a varied workload and prioritise effectively Problem-solving mindset with the ability to think on your feet Professional and customer-focused approach Full UK driving licence and access to own vehicle (petrol allowance provided)
Apr 22, 2026
Full time
Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties in the Barnsley area. The role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and able to handle a varied workload while maintaining compliance with relevant housing regulations and company procedures. Key Responsibilities Manage a portfolio of residential properties within the Barnsley area Act as the main point of contact for tenants, dealing with enquiries and tenancy matters Conduct property inspections to ensure homes are maintained to the required standard Manage tenancy agreements, renewals, and terminations Respond to and resolve tenant issues promptly and professionally Work closely with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and support with arrears management where required Maintain accurate records and produce reports as needed Build positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Experience working within housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal skills Ability to manage a varied workload and prioritise effectively Problem-solving mindset with the ability to think on your feet Professional and customer-focused approach Full UK driving licence and access to own vehicle (petrol allowance provided)
Private Sector Housing Officer - London Borough (3-Month Contract, Inside IR35) Location: London Contract: Initial 3 Months Rate: Competitive (Inside IR35) Sector: Local Authority An excellent opportunity has arisen for an experienced Private Sector Housing Officer to join a London Borough on an initial 3-month contract. This role sits within a busy and well-established Private Sector Housing team , offering the chance to contribute to improving housing standards, ensuring compliance, and delivering effective enforcement across the borough. Key Responsibilities: Carry out HHSRS inspections and property assessments Manage and process HMO licensing applications Undertake housing enforcement activity in line with current legislation Manage an independent caseload within a Local Authority setting Work collaboratively with internal departments and external stakeholders Essential Requirements: Strong experience working within Private Sector Housing in a Local Authority In-depth knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO Licensing Proven enforcement experience (essential) Ability to work autonomously and hit the ground running Additional Information: Immediate start available Competitive daily rate Potential for contract extension This is an ideal opportunity for candidates seeking a Private Sector Housing Officer job in London (Inside IR35) , particularly those with a background in HHSRS, HMO licensing, and housing enforcement . We also offer a referral scheme, with a 100 Amazon voucher available for successful recommendations. For more information, give me a call on (phone number removed) or email (url removed) .
Apr 22, 2026
Contractor
Private Sector Housing Officer - London Borough (3-Month Contract, Inside IR35) Location: London Contract: Initial 3 Months Rate: Competitive (Inside IR35) Sector: Local Authority An excellent opportunity has arisen for an experienced Private Sector Housing Officer to join a London Borough on an initial 3-month contract. This role sits within a busy and well-established Private Sector Housing team , offering the chance to contribute to improving housing standards, ensuring compliance, and delivering effective enforcement across the borough. Key Responsibilities: Carry out HHSRS inspections and property assessments Manage and process HMO licensing applications Undertake housing enforcement activity in line with current legislation Manage an independent caseload within a Local Authority setting Work collaboratively with internal departments and external stakeholders Essential Requirements: Strong experience working within Private Sector Housing in a Local Authority In-depth knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO Licensing Proven enforcement experience (essential) Ability to work autonomously and hit the ground running Additional Information: Immediate start available Competitive daily rate Potential for contract extension This is an ideal opportunity for candidates seeking a Private Sector Housing Officer job in London (Inside IR35) , particularly those with a background in HHSRS, HMO licensing, and housing enforcement . We also offer a referral scheme, with a 100 Amazon voucher available for successful recommendations. For more information, give me a call on (phone number removed) or email (url removed) .
Senior Housing Benefit Officer 1 Month Contract 36 Hours Per Week To ensure compliance with your responsibilities as laid out in the council s equal opportunity policy and take an active role in promoting and enabling equality of opportunity, promoting the diverse needs and aspirations of Harrow s community, ensuring equality and diversity is mainstreamed in all service/directorate activities To ensure compliance with your responsibilities as laid out in the council s health and safety policy and take an active role in promoting a positive health and safety culture. To promote and participate in the council s investors in people (IIP) and individual performance appraisal and development (IPAD) initiatives and information management best practice. To ensure compliance with the council s information security policies and maintain confidentiality. Service Specific Duties/ Accountabilities Deputise and support a Team Leader in the management of a team undertaking complex financial assessment recovering overpaid benefits and prevention of fraud in accordance with Government Regulation and guidance and in full compliance with Council guidelines, policies and procedures and full compliance Be accountable for operational performance of a Financial Assessment services Team and undertake quality checking and analysis to feed into training plans and business practices Assist in the management and prioritising of the workload of the team. Set individual and group performance objectives, monitor and take remedial action, if necessary in accordance with the Performance Management system and Capability procedures Work with other Corporate Finance teams and managers within the Council to ensure appropriate prioritisation. Review and make recommendations on Legislation and Council Policy changes in respect of Benefits and IT System As the Senior Assessor in Team, to transfer knowledge and job skills to new and existing members of staff including any changes in regulation, systems and work familiarity. Work with HITS, CAFT, Access Harrow, Revenues, Finance, Adults and Housing and External Partners including the Department of Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met. Assist in implementing changes in processes as required by DWP business technical issues eg.Government Connects/SHBE Deal with Complex Enquiries From MPs Elected Members and Claimants referred from Financial Assessment Officers and Assistants Maintain up to date Knowledge of regulations and guidance in particular Housing Benefit (General) Regulations 1987 Council Tax Benefit (General) Regulations 1992 The Social Security and Child Support (Decisions and Appeals) Regulations 2001 Rent Officers (Housing Benefit Functions) Order 1997 The H B and C T B (State Pension Credit) Regulations 2003, National Assistance (Assessment of Resources) Regulations 1992 Other financial assessments Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Apr 22, 2026
Contractor
Senior Housing Benefit Officer 1 Month Contract 36 Hours Per Week To ensure compliance with your responsibilities as laid out in the council s equal opportunity policy and take an active role in promoting and enabling equality of opportunity, promoting the diverse needs and aspirations of Harrow s community, ensuring equality and diversity is mainstreamed in all service/directorate activities To ensure compliance with your responsibilities as laid out in the council s health and safety policy and take an active role in promoting a positive health and safety culture. To promote and participate in the council s investors in people (IIP) and individual performance appraisal and development (IPAD) initiatives and information management best practice. To ensure compliance with the council s information security policies and maintain confidentiality. Service Specific Duties/ Accountabilities Deputise and support a Team Leader in the management of a team undertaking complex financial assessment recovering overpaid benefits and prevention of fraud in accordance with Government Regulation and guidance and in full compliance with Council guidelines, policies and procedures and full compliance Be accountable for operational performance of a Financial Assessment services Team and undertake quality checking and analysis to feed into training plans and business practices Assist in the management and prioritising of the workload of the team. Set individual and group performance objectives, monitor and take remedial action, if necessary in accordance with the Performance Management system and Capability procedures Work with other Corporate Finance teams and managers within the Council to ensure appropriate prioritisation. Review and make recommendations on Legislation and Council Policy changes in respect of Benefits and IT System As the Senior Assessor in Team, to transfer knowledge and job skills to new and existing members of staff including any changes in regulation, systems and work familiarity. Work with HITS, CAFT, Access Harrow, Revenues, Finance, Adults and Housing and External Partners including the Department of Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met. Assist in implementing changes in processes as required by DWP business technical issues eg.Government Connects/SHBE Deal with Complex Enquiries From MPs Elected Members and Claimants referred from Financial Assessment Officers and Assistants Maintain up to date Knowledge of regulations and guidance in particular Housing Benefit (General) Regulations 1987 Council Tax Benefit (General) Regulations 1992 The Social Security and Child Support (Decisions and Appeals) Regulations 2001 Rent Officers (Housing Benefit Functions) Order 1997 The H B and C T B (State Pension Credit) Regulations 2003, National Assistance (Assessment of Resources) Regulations 1992 Other financial assessments Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: Type: Temporary Pay: £20.76 per hour (PAYE) / £27.07 per hour (Umbrella) Location: Twickenham Civic Centre Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities Manage a caseload of rent accounts to maximise income collection and minimise arrears Proactively monitor accounts and agree repayment plans where necessary Provide financial advice and guidance to tenants to support tenancy sustainment Support tenants to maximise income by ensuring full benefit entitlement is claimed Complete affordability assessments in line with the Homelessness Code of Guidance Prepare and manage cases for legal action, including possession proceedings and court attendance Liaise with partner agencies and internal departments to resolve complex cases Support vulnerable households with sensitive and preventative interventions Maintain accurate records and financial information in line with council procedures Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required Experience in income collection, managing a patch of rent accounts for both current and former tenants Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills Experience of arrears management and debt collection within a housing or local authority environment Strong understanding of welfare benefits and entitlement advice Experience supporting vulnerable clients with complex financial needs Ability to manage a varied caseload and prioritise effectively Excellent communication, numeracy and IT skills Calm, empathetic and professional approach when dealing with sensitive cases Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Apr 22, 2026
Seasonal
Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: Type: Temporary Pay: £20.76 per hour (PAYE) / £27.07 per hour (Umbrella) Location: Twickenham Civic Centre Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities Manage a caseload of rent accounts to maximise income collection and minimise arrears Proactively monitor accounts and agree repayment plans where necessary Provide financial advice and guidance to tenants to support tenancy sustainment Support tenants to maximise income by ensuring full benefit entitlement is claimed Complete affordability assessments in line with the Homelessness Code of Guidance Prepare and manage cases for legal action, including possession proceedings and court attendance Liaise with partner agencies and internal departments to resolve complex cases Support vulnerable households with sensitive and preventative interventions Maintain accurate records and financial information in line with council procedures Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required Experience in income collection, managing a patch of rent accounts for both current and former tenants Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills Experience of arrears management and debt collection within a housing or local authority environment Strong understanding of welfare benefits and entitlement advice Experience supporting vulnerable clients with complex financial needs Ability to manage a varied caseload and prioritise effectively Excellent communication, numeracy and IT skills Calm, empathetic and professional approach when dealing with sensitive cases Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Asset Management Officer Contract: Permanent Hours: Full-time (37 hours per week) Hybrid working (2 days onsite) Location: Orpington, Kent Salary: £40,000 - £45,000 Benefits: Up to 10% pension contributions 28 days leave plus bank holidays Paid volunteering days Flexible work patterns Medicash health plan Are you passionate about using data to drive real change in housing, sustainability, and asset performance? Do you want your work to directly support Net Zero targets and improve the quality of homes across our communities? We are looking for an Asset Management Officer to join our Property Services Directorate and play a key role in shaping our long-term asset strategy. About the role As an Asset Management Officer, you'll use high-quality data and insight to support effective, efficient management of our housing stock. You'll help ensure our homes remain safe, sustainable, and well-maintained-now and for the future. Working closely with the Property Asset Manager, you'll maintain and improve our asset data systems, ensuring integrity across multiple platforms. Your work will support the planning and delivery of short, medium and long-term investment programmes, including our journey to EPC C by 2030 , 100% Decent Homes , and Net Zero Carbon by 2050 . What you'll do Keep asset and property data accurate and up to date, using completion reports and other key information. Build and maintain processes and KPIs that support performance monitoring across all asset functions, including Net Zero initiatives. Use robust data insights to help secure grant funding for sustainability and improvement projects. Support development of investment programmes, including NPV modelling, scenario analysis and linkage to 5-year budget profiling. Identify poorly performing assets and support strategic decision-making. Ensure strong data integrity across all systems and collaborate with data owners to identify, investigate and resolve issues. Escalate urgent risks and data concerns appropriately, championing a culture of "safety first." About you You'll bring a sharp eye for detail and a passion for data-driven decision-making. You'll thrive in a busy environment and enjoy influencing positive change through reliable information and well-designed processes. We're looking for: Experience in a similar data-focused role, ideally within asset or property management. Advanced Excel skills, including VLOOKUP, pivot tables and complex formulas. Strong organisational skills and the ability to work proactively to meet tight deadlines. Knowledge of asset portfolio management, social housing regulations, Decent Homes standards and energy efficiency targets. Understanding of building pathology and repair/maintenance processes (desirable). A degree-level qualification or equivalent experience; Housing/Business/Finance qualifications are a bonus.
Apr 22, 2026
Full time
Asset Management Officer Contract: Permanent Hours: Full-time (37 hours per week) Hybrid working (2 days onsite) Location: Orpington, Kent Salary: £40,000 - £45,000 Benefits: Up to 10% pension contributions 28 days leave plus bank holidays Paid volunteering days Flexible work patterns Medicash health plan Are you passionate about using data to drive real change in housing, sustainability, and asset performance? Do you want your work to directly support Net Zero targets and improve the quality of homes across our communities? We are looking for an Asset Management Officer to join our Property Services Directorate and play a key role in shaping our long-term asset strategy. About the role As an Asset Management Officer, you'll use high-quality data and insight to support effective, efficient management of our housing stock. You'll help ensure our homes remain safe, sustainable, and well-maintained-now and for the future. Working closely with the Property Asset Manager, you'll maintain and improve our asset data systems, ensuring integrity across multiple platforms. Your work will support the planning and delivery of short, medium and long-term investment programmes, including our journey to EPC C by 2030 , 100% Decent Homes , and Net Zero Carbon by 2050 . What you'll do Keep asset and property data accurate and up to date, using completion reports and other key information. Build and maintain processes and KPIs that support performance monitoring across all asset functions, including Net Zero initiatives. Use robust data insights to help secure grant funding for sustainability and improvement projects. Support development of investment programmes, including NPV modelling, scenario analysis and linkage to 5-year budget profiling. Identify poorly performing assets and support strategic decision-making. Ensure strong data integrity across all systems and collaborate with data owners to identify, investigate and resolve issues. Escalate urgent risks and data concerns appropriately, championing a culture of "safety first." About you You'll bring a sharp eye for detail and a passion for data-driven decision-making. You'll thrive in a busy environment and enjoy influencing positive change through reliable information and well-designed processes. We're looking for: Experience in a similar data-focused role, ideally within asset or property management. Advanced Excel skills, including VLOOKUP, pivot tables and complex formulas. Strong organisational skills and the ability to work proactively to meet tight deadlines. Knowledge of asset portfolio management, social housing regulations, Decent Homes standards and energy efficiency targets. Understanding of building pathology and repair/maintenance processes (desirable). A degree-level qualification or equivalent experience; Housing/Business/Finance qualifications are a bonus.
Service Care Solutions - Construction
Sevenoaks, Kent
Asset Management Officer Sevenoaks, Kent (Hybrid Working) Full-Time 37 Hours per Week Permanent Position Salary £43207.00 Per year Service Care Solutions are currently recruiting for an Asset Management Officer on behalf of one of our clients. This is an excellent opportunity for a data-driven professional to play a key role in supporting asset management strategies, driving sustainability goals, and contributing to long-term investment planning.The Role As an Asset Management Officer , you will use data, systems, and analytical insight to support the effective management of housing stock. You will ensure the integrity of asset and property data, enabling informed decision-making and helping to meet key targets including Net Zero Carbon and EPC C compliance . You will work closely with the Property Asset Manager and wider teams to support the delivery of strategic asset investment programmes.Key Responsibilities Maintain and update asset data using completion reports to support investment planning Support short, medium, and long-term asset management programmes Develop and manage KPIs to monitor asset performance and drive optimisation Assist in financial modelling, including NPV calculations and scenario analysis Help identify poorly performing assets and support investment decisions Ensure all assets are accurately recorded across systems with strong data integrity Collaborate with internal teams to identify, monitor, and resolve data issues Support funding applications by providing accurate and insightful data Promote a safety-first approach, escalating risks where necessary Key Objectives Achieve 100% Decent Homes Standard Ensure all homes reach EPC C by 2030 Support delivery of Net Zero Carbon by 2050 About You To be successful in this role, you will have: Experience in a similar data-focused or asset management role Advanced Excel skills (including VLOOKUPs, pivot tables, and formulas) Strong analytical skills with the ability to influence decision-making Excellent organisational skills and the ability to work under pressure Knowledge of asset management, social housing standards, and energy efficiency targets A proactive and detail-oriented approach Desirable: Knowledge of building pathology, repairs, and maintenance Understanding of housing policy and asset management frameworks Qualifications Degree-level education or equivalent experience Qualification in Housing, Business, or Finance (desirable) Additional Information Hybrid working - office based in Sevenoaks Working hours: Monday to Thursday: 8:45am - 5:15pm Friday: 8:45am - 4:45pm DBS check not required If you are interested in this opportunity and would like to apply, please contact Prakash at Service Care Solutions today by emailing or call
Apr 22, 2026
Full time
Asset Management Officer Sevenoaks, Kent (Hybrid Working) Full-Time 37 Hours per Week Permanent Position Salary £43207.00 Per year Service Care Solutions are currently recruiting for an Asset Management Officer on behalf of one of our clients. This is an excellent opportunity for a data-driven professional to play a key role in supporting asset management strategies, driving sustainability goals, and contributing to long-term investment planning.The Role As an Asset Management Officer , you will use data, systems, and analytical insight to support the effective management of housing stock. You will ensure the integrity of asset and property data, enabling informed decision-making and helping to meet key targets including Net Zero Carbon and EPC C compliance . You will work closely with the Property Asset Manager and wider teams to support the delivery of strategic asset investment programmes.Key Responsibilities Maintain and update asset data using completion reports to support investment planning Support short, medium, and long-term asset management programmes Develop and manage KPIs to monitor asset performance and drive optimisation Assist in financial modelling, including NPV calculations and scenario analysis Help identify poorly performing assets and support investment decisions Ensure all assets are accurately recorded across systems with strong data integrity Collaborate with internal teams to identify, monitor, and resolve data issues Support funding applications by providing accurate and insightful data Promote a safety-first approach, escalating risks where necessary Key Objectives Achieve 100% Decent Homes Standard Ensure all homes reach EPC C by 2030 Support delivery of Net Zero Carbon by 2050 About You To be successful in this role, you will have: Experience in a similar data-focused or asset management role Advanced Excel skills (including VLOOKUPs, pivot tables, and formulas) Strong analytical skills with the ability to influence decision-making Excellent organisational skills and the ability to work under pressure Knowledge of asset management, social housing standards, and energy efficiency targets A proactive and detail-oriented approach Desirable: Knowledge of building pathology, repairs, and maintenance Understanding of housing policy and asset management frameworks Qualifications Degree-level education or equivalent experience Qualification in Housing, Business, or Finance (desirable) Additional Information Hybrid working - office based in Sevenoaks Working hours: Monday to Thursday: 8:45am - 5:15pm Friday: 8:45am - 4:45pm DBS check not required If you are interested in this opportunity and would like to apply, please contact Prakash at Service Care Solutions today by emailing or call
Housing Register Assessment Officer Location: Epping, Essex Contract: Full-Time, Temporary (3 Months) 37 Hours per Week Pay Rate: £19.09 PAYE / £24.44 Umbrella We are pleased to be supporting in the recruitment of a Housing Register Assessment Officer for an initial 3-month temporary assignment. This is an exciting opportunity to play a key role in delivering vital housing services within a dynamic local authority environment. Purpose of the Role As a Housing Register Assessment Officer, you will be responsible for the effective maintenance and administration of the Council s Housing Register. You will ensure compliance with relevant housing legislation, including the Housing Act 1996 (Parts VI & VII, as amended) and the Homelessness Reduction Act 2017, while delivering a high-quality, customer-focused service. Key Responsibilities Assess housing applications in line with legislation, policy, and the Council s allocation scheme, ensuring accurate banding decisions Interpret and apply housing law, case law, and statutory guidance Provide clear, comprehensive housing advice to applicants Support the Rehousing Team Manager in delivering an innovative and high-performing service Maintain accurate records and contribute to efficient, digitally focused processes Build and maintain strong relationships with customers, stakeholders, and partners Represent the service at meetings and user groups where required Skills, Knowledge & Experience Relevant qualification or equivalent experience demonstrating strong literacy and numeracy skills Experience within housing, local government, or a similar complex organisation (e.g. Local Authority or Registered Social Landlord) Strong understanding of housing legislation and policy Experience in a customer service environment Ability to analyse information and produce clear, concise written reports Excellent communication skills with the ability to build effective working relationships Understanding of safeguarding responsibilities relevant to the role Politically aware with an understanding of challenges facing local government Comfortable using technology to support modern service delivery Attendance at off-site meetings may be required (via public transport, personal vehicle, or council vehicle where available) Duties may evolve in line with service needs, consistent with the level of the role To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Apr 22, 2026
Contractor
Housing Register Assessment Officer Location: Epping, Essex Contract: Full-Time, Temporary (3 Months) 37 Hours per Week Pay Rate: £19.09 PAYE / £24.44 Umbrella We are pleased to be supporting in the recruitment of a Housing Register Assessment Officer for an initial 3-month temporary assignment. This is an exciting opportunity to play a key role in delivering vital housing services within a dynamic local authority environment. Purpose of the Role As a Housing Register Assessment Officer, you will be responsible for the effective maintenance and administration of the Council s Housing Register. You will ensure compliance with relevant housing legislation, including the Housing Act 1996 (Parts VI & VII, as amended) and the Homelessness Reduction Act 2017, while delivering a high-quality, customer-focused service. Key Responsibilities Assess housing applications in line with legislation, policy, and the Council s allocation scheme, ensuring accurate banding decisions Interpret and apply housing law, case law, and statutory guidance Provide clear, comprehensive housing advice to applicants Support the Rehousing Team Manager in delivering an innovative and high-performing service Maintain accurate records and contribute to efficient, digitally focused processes Build and maintain strong relationships with customers, stakeholders, and partners Represent the service at meetings and user groups where required Skills, Knowledge & Experience Relevant qualification or equivalent experience demonstrating strong literacy and numeracy skills Experience within housing, local government, or a similar complex organisation (e.g. Local Authority or Registered Social Landlord) Strong understanding of housing legislation and policy Experience in a customer service environment Ability to analyse information and produce clear, concise written reports Excellent communication skills with the ability to build effective working relationships Understanding of safeguarding responsibilities relevant to the role Politically aware with an understanding of challenges facing local government Comfortable using technology to support modern service delivery Attendance at off-site meetings may be required (via public transport, personal vehicle, or council vehicle where available) Duties may evolve in line with service needs, consistent with the level of the role To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to £41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current andformer tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in April 2026. Only applicants who feel they meet the above criteria need apply.
Apr 22, 2026
Full time
A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to £41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current andformer tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in April 2026. Only applicants who feel they meet the above criteria need apply.
Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council's Allocations Policy and in pursuit of the Council's statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council's decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent the Council in Court as and when required. To manage and control the use of costly temporary accommodation during the review and Court appeal process. To ensure that all work is carried out in accordance with the current relevant legislation, and any central government or Lambeth policies, procedures and performance measures. To contribute to the work of the Unit and report to the Review Manager. Perform administrative tasks for the Review Team. Liaise with the Legal Department to prevent any Judicial Review threats. To communicate effectively with staff within the team and the Unit in connection with review and appeal cases. To write and issue statutory review decisions for the Council and external bodies To provide an effective, efficient and professional reviews and appeals service to service users and their representatives. To have specialist knowledge of the Equality Act Care Act, Mental Health Acts, Immigration Acts, Children Act, Welfare Reform Act and the Housing Act /Homelessness Reduction Act. To provide the Review Team Manager with feedback from the Review and Appeals process in order to improve the quality of casework decisions and reduce the number of reviews and appeals. To work co-operatively and professionally with other Lambeth staff and any external agencies, voluntary bodies, statutory agencies and other organisations who have an input into the work of the Review Team. To comply with all relevant statutory requirements, Government Guidance and Codes of Conduct, Lamebth policies and procedures, professional and performance standards and good housing and homelessness practice. To assist and review in developing a full range of information and publicity for all clients as well as internal procedures and other stakeholders To deputise for Review Manager as and when necessary. To provide quality assurance and control to improve service delivery where customers have received unlawful decisions To protect the Councils reputation and other Councils in terms of legal costs and other publicity when conducting reviews. To attend case conferences relating homelessness reviews and vulnerable high risk customers To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The officer is required to abide by the council's information governance policies. To develop effective working relationships with colleagues within Lambeth, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council's complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible. This position is complex with the potholder being required to liaise with customers, statutory organisation, advocates, solicitors and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction. Any other duties appropriate to the post and grade.
Apr 22, 2026
Contractor
Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council's Allocations Policy and in pursuit of the Council's statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council's decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent the Council in Court as and when required. To manage and control the use of costly temporary accommodation during the review and Court appeal process. To ensure that all work is carried out in accordance with the current relevant legislation, and any central government or Lambeth policies, procedures and performance measures. To contribute to the work of the Unit and report to the Review Manager. Perform administrative tasks for the Review Team. Liaise with the Legal Department to prevent any Judicial Review threats. To communicate effectively with staff within the team and the Unit in connection with review and appeal cases. To write and issue statutory review decisions for the Council and external bodies To provide an effective, efficient and professional reviews and appeals service to service users and their representatives. To have specialist knowledge of the Equality Act Care Act, Mental Health Acts, Immigration Acts, Children Act, Welfare Reform Act and the Housing Act /Homelessness Reduction Act. To provide the Review Team Manager with feedback from the Review and Appeals process in order to improve the quality of casework decisions and reduce the number of reviews and appeals. To work co-operatively and professionally with other Lambeth staff and any external agencies, voluntary bodies, statutory agencies and other organisations who have an input into the work of the Review Team. To comply with all relevant statutory requirements, Government Guidance and Codes of Conduct, Lamebth policies and procedures, professional and performance standards and good housing and homelessness practice. To assist and review in developing a full range of information and publicity for all clients as well as internal procedures and other stakeholders To deputise for Review Manager as and when necessary. To provide quality assurance and control to improve service delivery where customers have received unlawful decisions To protect the Councils reputation and other Councils in terms of legal costs and other publicity when conducting reviews. To attend case conferences relating homelessness reviews and vulnerable high risk customers To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The officer is required to abide by the council's information governance policies. To develop effective working relationships with colleagues within Lambeth, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council's complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible. This position is complex with the potholder being required to liaise with customers, statutory organisation, advocates, solicitors and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction. Any other duties appropriate to the post and grade.
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Social Housing Assessment and Lettings Officer for the 3 months ongoing, at the rate of 28.19 per hour umbrella Job responsibilities To investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. 2. The post-holders will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties. 3. Contribute to meeting the Organisations best use of its stock objectives as well as managing the applicant's expectations for social housing. 4. To contribute to the maintenance of the choice based letting system which enables applicants to bid for properties, including the advertising and marketing of available properties. 5. To make appropriate nominations and allocations to all social housing accommodation that the organisation owns or has nomination rights to. To do so within agreed timescales to minimise voids periods and potential financial loss to the Council. 6. To provide accurate advice to households regarding their offer and consequences of refusals. 7. To develop and maintain a detailed knowledge of complex legislation, case law and government guidance concerning the Organisation's statutory duties and maintain a working knowledge of related housing, property, immigration and family legislation. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Apr 22, 2026
Seasonal
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Social Housing Assessment and Lettings Officer for the 3 months ongoing, at the rate of 28.19 per hour umbrella Job responsibilities To investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. 2. The post-holders will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties. 3. Contribute to meeting the Organisations best use of its stock objectives as well as managing the applicant's expectations for social housing. 4. To contribute to the maintenance of the choice based letting system which enables applicants to bid for properties, including the advertising and marketing of available properties. 5. To make appropriate nominations and allocations to all social housing accommodation that the organisation owns or has nomination rights to. To do so within agreed timescales to minimise voids periods and potential financial loss to the Council. 6. To provide accurate advice to households regarding their offer and consequences of refusals. 7. To develop and maintain a detailed knowledge of complex legislation, case law and government guidance concerning the Organisation's statutory duties and maintain a working knowledge of related housing, property, immigration and family legislation. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents . Pay Rates: Office Hours: 21.50 PAYE 27.48 Umbrella Out of Hours: 25.29 PAYE 32.27 Umbrella Contract: Temporary Working Pattern: Full-time Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service , providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required. Key Responsibilities Respond to emergency telephone and alarm calls promptly and professionally Assess urgency levels and coordinate appropriate responses Visit service users when required to provide practical and emotional support Liaise with emergency services, next of kin, and external agencies Maintain accurate records of all calls and actions using computer systems Install telecare alarms and associated equipment Respond to housing and repair emergencies for sheltered housing residents Handle out-of-hours emergency housing enquiries, including homelessness calls Contact keyholders and relevant parties during emergency situations Support vulnerable residents and ensure their wellbeing during incidents Working Pattern Monday to Friday during core operational hours Required to work out-of-hours shifts as part of rota Must be available to work 4 out of 8 Bank Holidays Work in line with European Working Time Directives Essential Requirements To be considered for this role, candidates must have: Enhanced DBS (or willingness to obtain) Experience in emergency response, careline, housing, or customer service environments Strong decision-making skills under pressure Excellent communication and listening skills Ability to assess emergency situations quickly and calmly Experience using IT systems to log calls and maintain records Full UK Driving Licence (required for emergency visits) Ability to work independently and within a team Commitment to safeguarding vulnerable residents Desirable Experience Experience within Careline, Telecare, Housing, or Emergency Services Knowledge of sheltered housing or social housing services Experience installing telecare equipment Experience handling homelessness or emergency housing enquiries Why Apply? Join a well-established organisation providing essential services to vulnerable communities Competitive enhanced out-of-hours pay rates Opportunity to gain valuable emergency response and housing experience Be part of a dedicated team delivering life-critical support services If you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you. Apply today to be considered.
Apr 22, 2026
Seasonal
Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents . Pay Rates: Office Hours: 21.50 PAYE 27.48 Umbrella Out of Hours: 25.29 PAYE 32.27 Umbrella Contract: Temporary Working Pattern: Full-time Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service , providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required. Key Responsibilities Respond to emergency telephone and alarm calls promptly and professionally Assess urgency levels and coordinate appropriate responses Visit service users when required to provide practical and emotional support Liaise with emergency services, next of kin, and external agencies Maintain accurate records of all calls and actions using computer systems Install telecare alarms and associated equipment Respond to housing and repair emergencies for sheltered housing residents Handle out-of-hours emergency housing enquiries, including homelessness calls Contact keyholders and relevant parties during emergency situations Support vulnerable residents and ensure their wellbeing during incidents Working Pattern Monday to Friday during core operational hours Required to work out-of-hours shifts as part of rota Must be available to work 4 out of 8 Bank Holidays Work in line with European Working Time Directives Essential Requirements To be considered for this role, candidates must have: Enhanced DBS (or willingness to obtain) Experience in emergency response, careline, housing, or customer service environments Strong decision-making skills under pressure Excellent communication and listening skills Ability to assess emergency situations quickly and calmly Experience using IT systems to log calls and maintain records Full UK Driving Licence (required for emergency visits) Ability to work independently and within a team Commitment to safeguarding vulnerable residents Desirable Experience Experience within Careline, Telecare, Housing, or Emergency Services Knowledge of sheltered housing or social housing services Experience installing telecare equipment Experience handling homelessness or emergency housing enquiries Why Apply? Join a well-established organisation providing essential services to vulnerable communities Competitive enhanced out-of-hours pay rates Opportunity to gain valuable emergency response and housing experience Be part of a dedicated team delivering life-critical support services If you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you. Apply today to be considered.
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 22, 2026
Seasonal
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
MacTaggart, Scott and Company
Edinburgh, Midlothian
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Apr 22, 2026
Full time
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Complaints Investigation Officer Hourly Rate: 26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved resident satisfaction. Assisting in liaising with external bodies, such as the Housing Ombudsman, ensuring compliance with relevant legislation. Key Requirements: Strong analytical and problem-solving skills to navigate complex issues. A solid understanding of housing, legal, and regulatory frameworks. Excellent negotiation and interpersonal skills to effectively engage with a diverse range of stakeholders. Proficiency in using IT systems, particularly Microsoft Office and CRM software. A commitment to equality and diversity in service provision. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 22, 2026
Seasonal
Complaints Investigation Officer Hourly Rate: 26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved resident satisfaction. Assisting in liaising with external bodies, such as the Housing Ombudsman, ensuring compliance with relevant legislation. Key Requirements: Strong analytical and problem-solving skills to navigate complex issues. A solid understanding of housing, legal, and regulatory frameworks. Excellent negotiation and interpersonal skills to effectively engage with a diverse range of stakeholders. Proficiency in using IT systems, particularly Microsoft Office and CRM software. A commitment to equality and diversity in service provision. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Pertemps Network Group are currently recruiting for Civil Enforcement Officers to join a reputable housing provider within their Parking Services team. Rate: 16- 17 PAYE per/hr Contract: Temporary Working Pattern: Full-time Shift-based (5 over 7 days) Client: Reputable Housing Provider Working Model: Fully Onsite This is a frontline enforcement role responsible for monitoring and enforcing parking regulations across on-street and off-street locations, including controlled parking zones and pay-and-display areas. You will play a key role in maintaining compliance with parking legislation while delivering a professional and customer-focused service to residents and visitors. Key Responsibilities Patrol designated areas to identify parking contraventions Issue Penalty Charge Notices (PCNs) using handheld devices Monitor CCTV and camera-based enforcement systems Record accurate evidence including photographs and written reports Ensure signage and road markings are compliant and report defects Provide assistance and respond to public enquiries professionally Maintain communication with control teams via radio systems Drive or operate council-issued vehicles in line with procedures Report abandoned vehicles, defects, or safety concerns Attend hearings or tribunals where required Work collaboratively with internal teams, police, and external partners Essential Requirements To be considered Level 2 City & Guilds or WAMITAB in Parking Enforcement and Conflict Management Full UK Driving Licence Experience working in a customer-facing or public service environment Ability to deal calmly with challenging situations Strong written and verbal communication skills Experience using handheld devices or mobile technology Ability to work independently and as part of a team Willingness to work outdoors in all weather conditions Flexibility to work shift patterns including evenings, weekends, nights and bank holidays Additional Information Fully on-site role Council vehicle provided for operational duties Public transport is not suitable for operational patrol duties Full uniform and equipment provided Compliance checks including DVLA verification required Physically demanding role requiring regular walking and outdoor work Why Apply? This is an excellent opportunity to join a well-established organisation delivering essential services to local communities. You will gain valuable enforcement experience while working within a supportive operational team. Apply Now for the Civil Enforcement Officer role.
Apr 22, 2026
Seasonal
Pertemps Network Group are currently recruiting for Civil Enforcement Officers to join a reputable housing provider within their Parking Services team. Rate: 16- 17 PAYE per/hr Contract: Temporary Working Pattern: Full-time Shift-based (5 over 7 days) Client: Reputable Housing Provider Working Model: Fully Onsite This is a frontline enforcement role responsible for monitoring and enforcing parking regulations across on-street and off-street locations, including controlled parking zones and pay-and-display areas. You will play a key role in maintaining compliance with parking legislation while delivering a professional and customer-focused service to residents and visitors. Key Responsibilities Patrol designated areas to identify parking contraventions Issue Penalty Charge Notices (PCNs) using handheld devices Monitor CCTV and camera-based enforcement systems Record accurate evidence including photographs and written reports Ensure signage and road markings are compliant and report defects Provide assistance and respond to public enquiries professionally Maintain communication with control teams via radio systems Drive or operate council-issued vehicles in line with procedures Report abandoned vehicles, defects, or safety concerns Attend hearings or tribunals where required Work collaboratively with internal teams, police, and external partners Essential Requirements To be considered Level 2 City & Guilds or WAMITAB in Parking Enforcement and Conflict Management Full UK Driving Licence Experience working in a customer-facing or public service environment Ability to deal calmly with challenging situations Strong written and verbal communication skills Experience using handheld devices or mobile technology Ability to work independently and as part of a team Willingness to work outdoors in all weather conditions Flexibility to work shift patterns including evenings, weekends, nights and bank holidays Additional Information Fully on-site role Council vehicle provided for operational duties Public transport is not suitable for operational patrol duties Full uniform and equipment provided Compliance checks including DVLA verification required Physically demanding role requiring regular walking and outdoor work Why Apply? This is an excellent opportunity to join a well-established organisation delivering essential services to local communities. You will gain valuable enforcement experience while working within a supportive operational team. Apply Now for the Civil Enforcement Officer role.
A local government authority is seeking a Senior Benefits Officer to join the Revenues & Benefits Service. The role requires proven experience in Housing Benefit and Council Tax Reduction assessment, along with strong analytical skills and the ability to interpret complex legislation. While primarily home-based, the officer must attend team meetings bi-monthly. The contract includes competitive salary, an extensive benefits package, and the opportunity to support vulnerable residents in the community.
Apr 22, 2026
Full time
A local government authority is seeking a Senior Benefits Officer to join the Revenues & Benefits Service. The role requires proven experience in Housing Benefit and Council Tax Reduction assessment, along with strong analytical skills and the ability to interpret complex legislation. While primarily home-based, the officer must attend team meetings bi-monthly. The contract includes competitive salary, an extensive benefits package, and the opportunity to support vulnerable residents in the community.
What you'll do on a typical day: Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing Review support plans periodically Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate Liaise with tenants, their families and other internal and external partner organisations as appropriate Report and monitor on site repairs Undertake smoke alarm and emergency pull cord checks. Complete day to day administrative tasks, responding to correspondence and emails Maintain records and record tenant contact appropriately Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy. What you need to succeed in this role: At a minimum, you will be able to demonstrate: Previous experience in housing, community care and working with clients with mental health issues A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own The ability to co-ordinate and review tenant's support plans, enabling them to live as independently as possible, and advocate on their behalf The ability to manage risk effectively through risk management plans An ability to demonstrate sound judgment in a wide range of situations A proactive, practical, flexible approach Excellent interpersonal and communication skills Confidence in dealing with people at all levels Conscientious attitude and attention to detail A good standard of numeracy and literacy Strong administration and IT skills An ability to work autonomously as well as part of a team Some experience of housing management is desirable but not essential The ability to think on your feet and stay calm in a crisis
Apr 22, 2026
Contractor
What you'll do on a typical day: Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing Review support plans periodically Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate Liaise with tenants, their families and other internal and external partner organisations as appropriate Report and monitor on site repairs Undertake smoke alarm and emergency pull cord checks. Complete day to day administrative tasks, responding to correspondence and emails Maintain records and record tenant contact appropriately Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy. What you need to succeed in this role: At a minimum, you will be able to demonstrate: Previous experience in housing, community care and working with clients with mental health issues A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own The ability to co-ordinate and review tenant's support plans, enabling them to live as independently as possible, and advocate on their behalf The ability to manage risk effectively through risk management plans An ability to demonstrate sound judgment in a wide range of situations A proactive, practical, flexible approach Excellent interpersonal and communication skills Confidence in dealing with people at all levels Conscientious attitude and attention to detail A good standard of numeracy and literacy Strong administration and IT skills An ability to work autonomously as well as part of a team Some experience of housing management is desirable but not essential The ability to think on your feet and stay calm in a crisis
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Apr 22, 2026
Full time
Location: On-site, Loanhead, Edinburgh Flexible Working Options - hours between 07:00 and 19:00, core hours 09:30 - 15:30. Contract Type: Full-time, Permanent Join Our Commercial Team: Trainee Trade Compliance Officer We are seeking a highly motivated Trainee Trade Compliance Officer to support operational and compliance-related activities within the organisation. This role will be responsible for ensuring that all relevant departmental and regulatory requirements are met, including the coordination of key import/export processes, liaison with internal and external stakeholders, and the accurate recording and archiving of associated documentation. The role includes both on-the-job training and opportunity for professional development in Trade Compliance, enabling the postholder to build knowledge and competence in UK HMRC and international trade regulations over time. The postholder will work closely with the Trade Compliance Officer on a day-to-day basis and will report directly to the Commercial Director, in accordance with the Trade Control function. While structured guidance, supervision, and training will be provided, the role also requires the ability to use initiative and develop an independent, methodical approach to tasks. About us MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support. Established in 1898, we are proud of our history and tradition but believe that sustainable competitive advantage can only be achieved through continuous improvement, investment, and a commitment to business excellence at every level within the company. What is the job about? This role ensures that all import and export activities are carried out in full compliance with UK HMRC and Trade Compliance legislation. The postholder will support the administration of trade and customs processes, maintain accurate shipping and compliance records, and provide guidance across the business to ensure adherence to regulatory requirements. The role also contributes to the continuous improvement of trade compliance practices and supports the organisation's overall import/export strategy. Key Responsibilities Supporting administrative duties for import/export documentation to ensure compliance with UK legislation Assisting with import clearance requests and liaising with freight forwarders to ensure timely processing Preparing documentation for the movement of goods under customs regulations Maintaining accurate records for all shipping movements Supporting the preparation of commercial invoices for exports in collaboration with the Despatch Team Engaging with internal stakeholders to provide guidance on trade compliance requirements Supporting import processes (Home Use, Customs Warehousing, Inward Processing) Supporting export processes, including standard shipments and movements from customs regimes Creating travel letters for personnel and assisting with Consignee Undertakings (CUTs) Liaising with freight agents and supporting outbound shipments under relevant processing rules Conducting approval checks for purchase orders, licences, and compliance documentation Identifying unusual transactions in monthly HMRC reports Ensuring customs-related invoices are processed and submitted to Finance in a timely manner Building and maintaining professional relationships with internal teams and external stakeholders Supporting the planning and implementation of import/export strategies Undertaking ongoing training and professional development in trade compliance About You Strong interpersonal and communication skills (written and verbal) High level of attention to detail and accuracy Ability to understand and review legislation with guidance Good numeracy and problem-solving skills Proficient in Microsoft Office tools Methodical approach with the ability to follow established processes Positive, proactive attitude with a willingness to learn Motivated, enthusiastic, and committed to personal development Ability to build effective working relationships across all levels Knowledge, Skills and Experience Essential Secondary education to Higher level (minimum 3 Highers, including English) Strong attention to detail and organisational skills Good communication and interpersonal skills Basic understanding of administrative processes Willingness to learn and develop within a trade compliance environment Ability to work both independently and as part of a team Desirable Previous exposure to import/export or logistics processes Awareness of UK HMRC regulations or trade compliance requirements Experience working in a compliance or administrative role Interest in developing a career within trade compliance or international trade Benefits Your future And What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (Mon-Thurs 07:00-19:15 with core hours 09:30-15:30, Friday 07:00-16:00 with core hours 09:30-12:00), allowing you to fit work around your life. Leave Entitlements: Inclusive annual leave, paid parental leave, military reservist leave, annual leave buy and sell, and more. Career Development: Supportive environment with a dedicated Learning & Development team and clear pathways to grow your career. Wellbeing Support: Access to our comprehensive wellbeing programme, Employee Assistance Programme, onsite nurse, and life insurance. Health & Protection: Sick pay, free flu vaccinations, and comprehensive health & wellbeing initiatives. Onsite Facilities: Canteen, free parking, and cycle-to-work scheme for convenience. Financial Benefits: Generous company pension plan and exclusive employee discounts.
Key requirements: Experience working in a housing and income collection setting Background in credit control with practical knowledge of income recovery processes Confident using housing management systems to monitor and manage accounts Solid understanding of the legal framework for housing including Pre-Action Protocols Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit Proficient in MS Office applications including Word, Excel and Outlook Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 22, 2026
Full time
Key requirements: Experience working in a housing and income collection setting Background in credit control with practical knowledge of income recovery processes Confident using housing management systems to monitor and manage accounts Solid understanding of the legal framework for housing including Pre-Action Protocols Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit Proficient in MS Office applications including Word, Excel and Outlook Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Spencer Clarke Group are seeking a Community Homelessness Officer for a Local Authority Client in Southwest London. In this role, you will proactively support residents at risk of homelessness through early intervention, community-based casework, and person-centred prevention support. Duties: Deliver early intervention and homelessness prevention support to residents in the community Manage and progress a complex caseload independently and proactively Work collaboratively with partner agencies to coordinate holistic support Maintain accurate case records in line with legislation, policy, and local procedures Qualifications and Experience: The successful candidate will have the following skills / experience: Direct experience supporting clients in housing, homelessness, or community services Managing complex caseloads and delivering person-centred interventions Using case management systems and maintaining accurate records Collaborating with multi-agency teams and community partners What's on offer: Salary: 30ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Apr 22, 2026
Contractor
Spencer Clarke Group are seeking a Community Homelessness Officer for a Local Authority Client in Southwest London. In this role, you will proactively support residents at risk of homelessness through early intervention, community-based casework, and person-centred prevention support. Duties: Deliver early intervention and homelessness prevention support to residents in the community Manage and progress a complex caseload independently and proactively Work collaboratively with partner agencies to coordinate holistic support Maintain accurate case records in line with legislation, policy, and local procedures Qualifications and Experience: The successful candidate will have the following skills / experience: Direct experience supporting clients in housing, homelessness, or community services Managing complex caseloads and delivering person-centred interventions Using case management systems and maintaining accurate records Collaborating with multi-agency teams and community partners What's on offer: Salary: 30ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
