Alumni Engagement Assistant

The postholder will support the university's alumni engagement programme by helping strengthen relationships with alumni

Client Details

University in London who are looking for an alumni engagement assistant

Description

General Alumni Engagement (20%)

• Respond to alumni enquiries via ticket system, email and phone.
• Record interactions in the CRM (Blackbaud 'Nova') and encourage alumni participation in university activities and volunteering.

Data Management (25%)

• Maintain accurate alumni records and process data updates, imports and queries in the CRM.
• Ensure compliance with UK GDPR, PECR and university data policies.
• Support data quality improvements and assist with basic reporting and engagement metrics.

Communications and Digital Engagement (25%)

• Manage alumni inboxes and LinkedIn group requests, recording activity in the CRM.
• Draft and distribute communications such as event invitations and volunteer opportunities.
• Support updates to alumni digital platforms and ensure communications follow university guidelines.

Volunteering Administration (20%)

• Support alumni volunteering programmes, including processing registrations and maintaining records.
• Communicate with volunteers, support matching processes and assist with recognition and stewardship communications.

Events Support (5%)

• Assist with alumni events, including registration, coordination and post-event follow-up.
• Prepare event materials and support basic logistics.

Profile

Experience

• Customer service experience in a customer-focused environment (E)
• Experience in customer-facing or membership organisations and using databases (D)

Knowledge

• Strong IT skills (e.g. Microsoft Office) (E)
• Awareness of data protection and alumni engagement in universities (D)

Skills and Abilities

• Excellent communication and interpersonal skills (E)
• Strong organisation, problem-solving and prioritisation skills (E)
• Ability to work independently and as part of a team (E)
• Flexible and adaptable, including occasional evenings/weekends (E)

Job Offer

Day rate position

ASAP start

3-4 month contract

2 days in the office

Sitting in the alumni function