Claims Handler

Your new company

You will be joining a specialist legal team dedicated to supporting clients who have suffered serious and life-changing injuries. The department provides an essential service, guiding clients through complex personal injury claims with compassion, professionalism, and expert legal insight. You will work within a supportive environment where high-quality legal work and exceptional client care are at the forefront.Your new role

As a Claims Handler within the Serious Injury Team, you will manage your own caseload of personal injury claims from instruction to resolution. You will supervise Paralegals, liaise with third parties, coordinate medical evidence, and negotiate settlements. Your work will include:

• Managing a caseload of serious injury personal injury claims
• Obtaining, reviewing, and organising all medical records
• Liaising with Police Forces for reports, CCTV, and evidence
• Contacting witnesses and gathering documentation for special damages
• Ensuring clients attend medical examinations
• Preparing cases for litigation, including Court Bundles
• Attending court hearings to assist Counsel
• Applying legal analysis, case law, and statutory guidance
• Ensuring regulatory and internal compliance
• Communicating effectively with colleagues and clients
• Identifying opportunities for continuous improvement

What you'll need to succeed

• Proven experience handling personal injury casework involving serious injuries (intermediate/multi-track)
• High standard of legal work and exceptional client care
• Excellent communication skills and a confident telephone manner
• Strong negotiation skills and analytical ability
• High attention to detail and the ability to manage competing priorities
• Ability to work under pressure in a fast-paced environment
• A collaborative approach with a commitment to team ethos

What you'll get in return

You will join a supportive legal team where your expertise is recognised and valued. You will have the opportunity to work on high-quality, impactful cases, contribute to ongoing service improvements, and build strong relationships across the wider organisation. You'll benefit from a professional environment where client care, development, and continuous improvement are central to the team's success.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk