Job Description
Service Manager Role based in the Wirral, Merseyside. Working for a growing Generator Hire and Service Business
Client Details
Our client is a growing organisation specialising in generator service and hire, providing critical power across the UK.
Description
The Service Manager is responsible for the effective planning, delivery, and continuous improvement of all preventative and reactive maintenance activities across the company's contracted client base. The role ensures reliability, safety, compliance, and availability through robust planned maintenance programmes and effective emergency breakdown response. The Service Manager leads the service function, managing Service Engineers to deliver consistent service standards across all contracts. The role also oversees service performance, reporting, and escalations, driving high levels of uptime, customer satisfaction, and continuous improvement.
Lead and supervise service Engineers and field technicians.
Provide technical guidance and operational support.
Manage training, performance, and development of the service team.
Ensure adherence to company standards and procedures
Support the sales team with technical input for generator sizing or installations.
Participate in audits or regulatory inspections as a technical lead.
Oversee diagnostics, repair, and testing of diesel and standby generators.
Ensure compliance with safety standards and manufacturer specifications.
Stay current with advancements in generator technologies and industry standards.
Guide on complex or high-risk technical issues.
Plan and oversee preventative maintenance programmes for generators and power systems.
Coordinate reactive maintenance and emergency breakdown response.
Ensure service delivery meets contractual service level agreements (SLAs).
Manage service schedules, resource allocation, and job prioritisation.
Coordinate and schedule remedial works
Ensure timely completion of work orders and projects.
Manage workload distribution to optimise team efficiency and meet deadlines.
Profile
Proven experience in a Service Manager or senior service leadership role within generator hire, power generation or similar sector.
Strong technical understanding of diesel generators and associated electrical systems
Experience managing preventative maintenance programmes and emergency breakdown response
Proven ability to lead and develop field-based engineering and technical support teams
Experience operating within a 24/7 on-call or standby environment
Strong communication and customer management skills
Power generation or mechanical/electrical engineering background
Health & safety and compliance knowledge Performance monitoring and reporting
Job Offer
55,000 to 70,000 depending on current salary and experience plus bonus, car / car allowance and benefits.
