Administration - Business Services Lead - HYBRID

Location: Bridgwater Site/Satellite office based x2 days per week AND Remote working x 3 days per week
Duration: Approved until 31dec26 (to role will cover for Maternity Leave)
Status: Contract - INSIDE IR35

Morson Edge are working with a major player in the Energy Sector who have a current requirement for an experienced admin-biased Business Services Lead to join their established Project team in Bridgwater. This is a great contract opportunity for an experienced supervisor to jump in and lead a team of administrators as they continue delivering training services for a nationally significant infrastructure Project actively under construction.

Please note: This contract position will be cover for Maternity Leave and is currently approved until end 2026.

Overview

• The Business Services Lead contributes directly to our client's long-term sustainability goals by delivering critical workforce enablement services, ensuring compliance, and driving efficiency through effective contract and service management.
• The Business Services Lead leads the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance (NSA).
• With direct line management responsibility, oversight of contractor performance, and ownership of business-critical systems, the role plays a strategic part in ensuring capability readiness for the wider business. The role interfaces with senior stakeholders, manages complex data landscapes and supplier contracts, and leads operational enhancements.

Typical Accountabilities

• To act as a deputy to the Business Services Group Head, supporting the team and representing BusServ at relevant meetings
• Line management of a contractor team delivering administrative services responsible for performance management, development and team leadership. (11 administrators and 1 business apprentice)
• Lead the end-to-end onboarding and induction process for Training Administrators across all NSA-aligned business areas.
• Act as strategic system owner for the LMS and associated learning technologies provide governance, training, and business reporting.
• Own and oversee the quality of training data and compliance metrics, including LC12 assurance and governance reporting.
• Manage the Inspiro contract, acting as supplier performance lead ensure consistent delivery against SLAs and report/escalate service risks.
• Represent NSA in cross-functional meetings (e.g., CommOps, Commercial, PMO), advocate for service enhancement and operational efficiency.
• Develop and continuously improve process documentation, workflows and reporting structures to drive operational excellence.
• Coordinate external training activities and ensure commercial and delivery alignment with business needs.
• Lead planning and service assurance for K23 training facility bookings and support infrastructure.
• Contribute to the design and delivery of the wider Competency Management Framework and its operational deployment.

Criteria

• Demonstrable leadership of administration and support service teams within complex projects.
• Excellent stakeholder engagement and negotiation skills, particularly with third-party suppliers.
• Expertise in LMS systems, data assurance, and digital transformation.
• Ability to lead change initiatives and manage through ambiguity.
• Strong understanding of competency-based management within regulated environments.

Qualifications & Experience

• Significant experience in service operations within a regulated environment (e.g., nuclear, defence etc).
• Proven ability to manage third-party contracts and performance against KPIs.
• Skilled in interpreting and applying regulatory compliance (e.g., LC12).
• Track record of driving continuous improvement and innovation within administrative functions.
• Previous contribution to strategic planning and capability development programmes.