Collections Officer

Collections Officer known internally as Customer Accounts Advisor

Location: Beeston, Nottingham NG9 1LA On site parking subject to availability

Contract: Fixed Term 12-month Contract Hybrid working 37.5 hours per week

Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) and help customers to keep their homes by providing expert advice and support.

Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café. Once fully trained, you'll enjoy a hybrid working pattern.

About MTVH

At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values Care, Dare, collaborate guide everything we do, and we're looking for people who share our passion for making a positive impact.

What you'll do

• Deliver outstanding customer service via phone and digital channels
• Manage and monitor customer accounts effectively
• Liaise with Housing Benefits, DWP, and other stakeholders
• Negotiate payment plans and offer welfare benefits advice
• Prevent arrears through proactive engagement and support
• Work collaboratively to meet debt recovery targets

What we're looking for

• Experience in collections, debt recovery, or housing (desirable)
• Strong knowledge of Universal Credit (UC) and Housing Benefit (HB)
• Excellent communication and negotiation skills
• Ability to make fair, proportionate decisions
• Passion for helping customers and living our values: Care, Dare, Collaborate

In line with our smarter working approach, hybrid working is available for this post to be discussed at interview. Office days will be an alternate basis, with shifts ranging between 8am 6pm, Monday to Friday. You will have access to your rota and shift pattern at least 4 weeks in advance.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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