Service Administrator

Kinetic PLC are delighted to be assisting with the recruitment of an Administrator to support the service administration team for a client based in Groby, Leicester. This is a site-based role where you will be responsible for supporting all aspects of service operations, including goods receipt, booking items in and out of the calibration lab, arranging external calibrations and repairs, and corresponding with internal and external customers.

The role is not highly technical but requires a methodical, organised, and customer-focused approach to ensure smooth service processes and compliance with ISO17025 and ISO9001 accredited procedures.

Working Arrangement

Site-based role in Groby, Leicester
100% office-based - not remote or hybrid

Assignment & Pay

Full-time role (part-time considered: minimum 4 hours/day, 4 days/week)
Start date: ASAP
12.71 per hour

Key Duties

Receive goods and manage bookings in/out of the calibration lab
Arrange external calibrations and repairs on behalf of customers
Correspond with internal and external stakeholders, including customer service, sales, and production teams
Collaborate with workshop and calibration lab technicians, supervisors, and the technical service team
Ensure all activities comply with ISO17025 and ISO9001 accredited procedures
Maintain accurate records and support continuous process improvements
Prioritise and manage daily and weekly workloads efficiently

Skills & Experience Required

Strong computer literacy, particularly Microsoft Excel
Experience with ERP systems (SAP preferred but not essential)
Ability to plan and manage workloads effectively
Methodical, detail-oriented, and organised
Customer-focused with excellent interpersonal and communication skills
Positive, proactive attitude with a continuous improvement mindset
Basic understanding of pressure and electrical instrumentation (preferred but not essential)
Proficient in English
Must be within commutable distance of Groby, Leicester

What's in it for you?

Join a structured service team in a growing technical environment
Opportunity to develop skills in service administration, calibration, and ERP systems
Competitive hourly rate of 12.71
Gain experience working in an ISO17025 / ISO9001 accredited environment

Kinetic PLC is a Recruitment Consultancy with over 40 years' experience delivering staffing solutions to the engineering, manufacturing, and technical industries. All applications are handled in the strictest confidence. Those not meeting the full criteria may not be contacted, but CVs will be retained for future roles.