Job Description
Overview
We are currently recruiting for a Claims Handler to join a friendly and supportive insurance team based in Mansfield. This is a fantastic opportunity for someone with claims or insurance experience who enjoys helping customers, resolving problems, and managing cases through to a successful outcome.
Working as part of a busy and professional environment, you will be responsible for managing insurance claims from first notification through to settlement, ensuring customers receive excellent service throughout the process.
Key Responsibilities
• Manage insurance claims from initial notification through to resolution.
• Investigate claims by gathering information from customers, insurers, and third parties.
• Assess claim details and ensure all documentation is accurate and complete.
• Liaise with insurers, loss adjusters, suppliers, and other external parties.
• Keep customers informed throughout the claims process, providing clear updates and support.
• Ensure all claims are handled in line with company procedures and regulatory requirements.
• Maintain accurate records using internal systems and documentation processes.
• Work to resolve claims efficiently while maintaining a high level of customer service.
Skills and Experience
• Previous experience within an insurance or claims handling role is desirable.
• Strong customer service and communication skills.
• Ability to manage multiple cases and prioritise workload effectively.
• Excellent attention to detail and problem-solving ability.
• Confident using computer systems and maintaining accurate records.
• A professional and empathetic approach when dealing with customers.
What's on Offer
• Competitive salary depending on experience
• Supportive and collaborative team environment
• Opportunities for training and career development within the insurance sector
• Stable and growing business with long-term career prospects
This role would suit someone currently working as a Claims Handler, Claims Administrator, or within a customer-focused insurance environment who is looking to develop their career within a professional and supportive company.
