Customer Service Administrator

Customer Service Administrator

Near Thame / Bicester, Oxfordshire
29,000 per annum
Monday - Friday Office Based

Berry Recruitment are currently recruiting for a friendly, organised, and proactive Customer Service Administrator to join a small and supportive organisation based in a village near Thame, Oxfordshire.

This is an excellent opportunity for someone who enjoys customer service and administration, and who takes pride in delivering great support to customers while keeping day-to-day operations running smoothly.

The role is easily commutable from Thame, Haddenham, Bicester, and Aylesbury.

The Role

As a Customer Service Administrator, you will play a key role in supporting both customers and internal teams. You will manage queries, coordinate work schedules, and ensure information is handled accurately and efficiently.

This is a varied role combining customer service, inbox management, coordination, and administration within a collaborative team environment.

Key Responsibilities

• Providing professional and friendly customer service via phone and email
• Managing a busy shared inbox as well as your own personal inbox
• Responding promptly and efficiently to client queries and general emails
• Coordinating and scheduling works for internal engineers and subcontractors
• Prioritising tasks to ensure client service level agreements (SLAs) are met
• Raising jobs and purchase orders on a daily basis
• Updating and maintaining information on the internal system
• Building strong relationships with colleagues, account managers, engineers, and clients
• Supporting the wider team with general administrative tasks

About You

We're looking for someone who enjoys working in a busy, people-focused role and thrives in a team environment.

You will ideally have:

• Previous experience in customer service or administration
• Excellent communication skills, both written and verbal
• Confidence speaking on the phone with internal teams and customers
• Strong organisation and time management skills
• Great attention to detail
• The ability to prioritise tasks and manage a busy workload
• A positive and collaborative team approach
• Access to your own transport due to the rural office location

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

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Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.