Anti-Social Behaviour Officer

This Role: Anti-Social Behaviour Office known internally as a "Tenancy Enforcement Lead"

Full Time: Permanent Post based on a 37.5hr working week

Salary Banding Range:

London Region - £39,841 - £41,938

Nottingham/Midlands Region - £35,889 - £37,778

Are you a tenacious and highly skilled professional with a passion for creating safer communities?

MTVH is looking for a confident problem solver to take the lead on tacking anti-social behaviour and supporting lease enforcement. You as the Tenancy Enforcement Lead (ASB Officer) will take on a pivotal role providing specialist knowledge, and expert advice, ensuring the enforcement action is proportionate, effective and in line with legal requirements. A key part of your role will be overseeing day to day cases via planned case reviews and leading on complex cases for our leaseholders and occasionally tenants where required. You will provide specialist knowledge and expert advice supporting the local teams to proactively progress. You will be predominantly home based, however travel will be required to support case management or attend legal proceedings inline with business requirements . Each case will present specific challenges, an effective individual using appropriate skills to manage cases sensitively and efficiently is required. Is that you!

About the Role

In this challenging yet rewarding position you will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety Teams, Tenancy Fraud Team and managing agent/3rd parties by managing high-level anti-social behaviour (ASB) cases, investigate lease fraud and enforce lease conditions across our national portfolio. This role isn't just about enforcement it's about helping residents build sustainable lives and addressing complex issues which could include gang culture and organised crime. Your ability to build strong networks and partnerships will be crucial in driving impactful change.

Key Responsibilities

• Leading investigations into lease fraud and handling high-level ASB cases.
• Investigate reports, gather evidence and take decisive action to resolve issue, from noisy neighbours to serious lease breaches.
• Gathering evidence effectively, preparing witness statements, and compiling legal packs for court cases.
• Provide specialist knowledge and guidance to support the continued learning to colleagues for positive customer outcomes through a mentoring approach
• Conducting regular reviews of ASB cases with Local Housing Managers to support compliance and providing strategic guidance for swift positive outcomes.
• Collaborating with law enforcement and community organisations to strengthen neighbourhood safety.

What You Need to Succeed

• Experience in ASB management, safeguarding, and tenancy fraud investigations.
• Understanding of housing and enforcement legislation.
• Ability to manage a demanding workload
• Proven ability to handle high-pressure situations with confidence and professionalism.
• Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders.
• A passion for creating safer, stronger communities and a determination to make a tangible impact.
• Collaborative approach to work across key teams to support successful case outcomes.

Applications from backgrounds such as the Police, Probation, Housing, Enforcement Agencies would be desirable due to cross transferable skill sets.

Why Join Us?

This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you.

To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.

Internal applicants are required to complete their company six-month probationary period before applying for a new role this is outlined in the Probation Policy and Probation Procedure.

Internal applicants are encouraged to inform their Line Manager that they have made an application for another role within the organisation. If they do not wish to inform their Line Manager, then they should contact the Recruitment Team.

Any colleague can apply for a fixed term role or permanent role. If the contract is a fixed term contract, then if successful, the role will be considered as a secondment for the existing colleague.

Colleagues who are at risk of redundancy or on notice of redundancy will be considered priority applicants. Should such an applicant express an interest in a vacant post, the People Operations Team will advise the Recruitment Team and they will inform the Hiring Manager to ensure priority is given.