Job Description
Store Managers
- Annual Salary: £28K - £32K
- Location: Shirley, Solihull
- Job Type: Full-Time
- Office based role
My client are seeking an experienced, hands-on Duty Managers to lead the day-to-day operations of our high street convenience store in Shirley, Solihull. This dynamic role is suited for a motivated individuals with a passion for retail, customer service, and team leadership. The store offers a comprehensive range of ambient, fresh, and frozen food products, catering to a wide customer base.
Day-to-day of the role
Operational
- Oversee daily store operations, ensuring the store is clean, well-stocked, and compliant with health and safety regulations.
- Manage replenishment of ambient, frozen, and fresh goods, preparation and cooking of hot food, tilling and cash processes, receiving goods-in, date checks, reductions, waste management, and cleaning.
- Ensure efficient stock management including deliveries, storage, rotation, and loss prevention.
- Maintain availability and attractive presentation across all categories.
- Implement promotional activity and visual merchandising strategies to drive sales.
- Open and close the store as a key holder.
Team Management:
- Lead, train, and develop a team of store colleagues, fostering a positive and productive working environment.
- Schedule and monitor staff rotas to ensure optimal coverage.
- Conduct regular performance reviews, feedback sessions, and handle any disciplinary actions professionally.
Customer Service Excellence:
- Deliver outstanding customer service by ensuring a friendly, helpful, and knowledgeable store team.
- Manage customer queries and complaints promptly and effectively.
- Build relationships with the customers and local community to enhance store reputation and engagement.
Sales & Financial Accountability:
- Meet or exceed store targets in sales, profitability, and KPIs (e.g., waste reduction, shrinkage, availability).
- Monitor and manage budget controls including wages, utilities, and other operating costs.
- Accurately report financial and operational metrics to head office as required.
Required Skills & Qualifications:
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced, dynamic retail environment.
- Strong organisational and problem-solving abilities.
- Flexibility to work varied shifts including weekends.
- Proactive and hands-on approach with high attention to detail.
- Strong problem-solving and decision-making abilities.
- Customer-focused mindset.
- Team-oriented with strong people development skills.
Benefits:
- Competitive salary package.
- 30 days holiday per year plus your birthday off.
- Discretionary annual bonus.
- Holiday buy back - purchase additional holiday days (after a qualifying period).
- Quarterly colleague social events.
- High street discount scheme.
- Structured training plans.
- Opportunity for career development and progression within a growing organisation.
To apply for this Duty Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
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