Business Support Manager

Business Managerc.£43,000 per annum Bedford PermanentHybrid Working The Business Manager provides high-level, proactive, and comprehensive support to the Executive Director for Customer, ensuring they can operate effectively across a complex, high-profile portfolio. This role is essential in managing competing priorities, supporting governance processes, and ensuring strategic alignment across the directorate.Role OverviewYou will manage the Executive Director's diary and workload, handle high-profile correspondence, and provide executive support, including preparing briefings and reports. You will also support diary management for two additional Corporate Directors.This is a dynamic role that requires excellent organisation, communication, and problem-solving skills, as well as the ability to anticipate and respond to challenges in a fast-paced environment.Key Responsibilities:Executive Support & Diary Management

• Provide high-quality executive assistant support, including secretarial and administrative services.
• Proactively manage the Executive Director's diary, anticipating needs and responding to changing priorities.
• Oversee and manage correspondence, including filtering and prioritising emails, calls, and meeting requests.
• Respond to correspondence on behalf of the Executive Director, ensuring timely and professional communication.
• Ensure the Executive Director is fully prepared for meetings and commitments, commissioning and preparing briefings where required
• Manage the diaries for two direct reports of the Exec Director

Governance, Performance & Project Oversight

• Track actions from key meetings, ensuring follow-ups are completed and escalating issues where necessary.
• Produce high-quality reports and documents using the full Microsoft Office suite.

Stakeholder Engagement & Communications

• Act as a key liaison between the Executive Director and senior internal and external stakeholders, including government, regulators, and industry partners.
• Ensure effective communication and coordination across teams, supporting engagement and alignment.
• Use initiative, diplomacy, and tact to handle issues, escalating as appropriate.

You will need to demonstrate the following skills and experience:Essential CriteriaExtensive experience in a senior PA/Executive Assistant role, including complex diary management and arranging m