Customer Service Administrator

Job title: Customer Service Administrator

Location: Ellesmere Port

Hours: Monday - Friday, 8:30 am - 5:00 pm, 4:00 pm finish on Friday

Contract: Ongoing temporary work.

Salary: 12.71p/h.

We are seeking a reliable and organised Customer Service Administrator to join a busy manufacturing team. This role involves supporting our customer-facing operations through accurate data entry, efficient order processing and excellent customer service across phone and digital channels.

Responsibilities

• Accurately perform data entry and maintain customer records
• Process orders from receipt through to completion, ensuring timeliness and accuracy
• Handle inbound and outbound phone calls with customers and clients, providing clear, professional support
• Respond to customer enquiries by phone and email, resolving issues or escalating where necessary
• Carry out general administrative tasks including filing, document preparation and use of MS Office (Word, Excel, Outlook)
• Maintain high standards of attention to detail across all tasks and transactions
• Work closely with other teams to ensure smooth customer journeys and accurate order fulfilment

Essential skills and experience

• Proven administration experience, preferably in a customer service or order-processing environment
• Strong data entry skills with a high level of accuracy
• Experience processing orders and managing order-related administration
• Confident using MS Office applications (Word, Excel, Outlook)
• Comfortable conversing over the phone with customers and clients; excellent verbal communication skills
• Strong attention to detail and ability to prioritise tasks effectively
• Positive attitude, team-orientated and customer-focused

If you are interested in this Customer Service Administrator role, please contact Mia at (phone number removed) or email (url removed)