Administrator

Administrator

DN9, Doncaster

8:30am 5:00pm

£28,000 - £30,000 DOE

Looking for someone to start asap

This role would be suitable for someone with a background in social housing repairs or planned works background. Also someone who has previously worked within a council, housing provider or contractor.

The role

You will play a key role in supporting the delivery of our refurbishment programmes by providing contract administration and call handling support. This will involve acting as a central point of contact, responding to enquiries and ensuring clear and professional communication with clients, tenants, and subcontractors.

You will be responsible for maintaining accurate and up-to-date records across both the client s system and our in-house platform. This includes regularly updating job statuses, tracking progress and ensuring all information is recorded correctly to support reporting and operational efficiency.

In addition, you will support the coordination of administrative activities across the service. This will involve scheduling and confirming appointments with tenants and subcontractors, managing diaries and ensuring all parties are informed and prepared.

Key Responsibilities

• Provide administrative support to operational teams delivering planned works programmes
• Manage and update job records, work orders and scheduling systems
• Liaise with residents to arrange appointments and ensure access to properties
• Handle inbound calls and queries, resolving issues in a professional and timely manner
• Support supervisors, contract managers and resident liaison officers
• Maintain accurate documentation for compliance and audit purposes
• Monitor progress of works (e.g. kitchens, bathrooms, externals, damp & mould)
• Assist with reporting, KPIs and performance tracking
• Ensure excellent customer service aligned with social housing standards

Essential Experience

• Previous experience in social housing repairs or planned maintenance
• Strong understanding of housing works such as Kitchens & bathrooms / External works (roofing, windows, doors, etc.) / Damp & mould remediation
• Experience working for one of the following - Local authority / council / Housing association / registered provider / Social housing contractor
• Experience using scheduling or job management systems (e.g. repairs systems)
• Strong administrative and organisational skills
• Excellent communication skills

EMA25