Job Description
Job Opportunity: Revenue & Events Office Manager
Chertsey Sales & Events Department Leads: Reservations, Sales & Events Office Reports to: Director of Sales
About the Role
We're seeking a commercially minded Revenue & Events Office Manager to drive occupancy, yield, and overall revenue performance while leading a high-performing Sales & Events Office. This role is ideal for someone ambitious, detail-driven, and confident managing both people and processes in a fast-paced hospitality environment.
Key Responsibilities
Commercial & Revenue Focus
- Maximise sales and revenue across all market segments.
- Oversee yield management for bedrooms and function spaces.
- Monitor trends, demand, lead times, and conversion to increase profitability.
Team Leadership
- Lead the on-site Sales & Events Office team to achieve targets.
- Maintain high standards across enquiry handling, planning, and client support.
- Improve productivity throughout the pre- and post-sales cycle.
Reporting & Data Integrity
- Produce accurate daily, weekly, and monthly reports.
- Ensure precise data entry for events and reservations.
- Oversee invoicing, ledgers, credit checks, and account settlement.
Event Delivery & Client Experience
- Work closely with Operations to ensure seamless conferences, events, and weddings.
- Lead weekly meetings to review event details and operational needs.
- Maintain excellent customer service and attention to detail at every stage.
Business Development Support
- Identify leads and support targeting new business.
- Assist with familiarisation visits, show rounds, and hosted events.
- Contribute to developing future event and wedding brochures.
What You'll Bring
- Strong commercial and revenue-driven mindset
- Experience in hotel sales, events, or reservations
- Confident team leader with excellent communication skills
- High attention to detail, accuracy, and organisation
- A proactive, professional, and guest-focused approach
Call to Action
If you're ready to take the lead in a dynamic Revenue & Events environment and make a real commercial impact, we'd love to hear from you. Step into a role where your expertise truly drives results.
