One Source Support Officer

One Source Support Assistant

Pay rate: 14.82 per hour PAYE
Contract Type: Temporary basis, until end of August 2026, with potential to extend.
Hours: Monday - Friday, 9am - 5pm with 30 minutes unpaid break. 37 hours per week.
Location: Hybrid basis, onsite days to be agreed with manager, based on meeting schedules.

About the Role
Opus People Solutions are seeking an enthusiastic and motivated One Source Support Assistant on behalf of our Client, Walsall Council, to join the One Source Support Team on a temporary basis.
This role is ideal for someone who enjoys interacting with others, has strong analytical abilities, and delivers excellent customer service.
You will provide support across the Integrated Enterprise Resource System (IERS), which incorporates Financial, HR and Procurement data. You will help resolve functional issues across system modules and associated applications, ensuring timely, effective, and outcomes-focused solutions.
As part of the One Source Support Team, you will work closely with the One Source Support Lead and the One Source Support Officer, acting as both first- and second-line support on the One Source Helpdesk.

Key Responsibilities

• Provide first and second-line support to users via the One Source Helpdesk.
• Assist in resolving functional issues across the IERS modules (Finance, HR, Procurement).
• Deliver high-quality customer service and ensure queries are resolved efficiently.
• Support the One Source Support Lead and Officer in daily operations.
• Contribute to process improvements and ensure system-related issues are logged, monitored, and closed in a timely manner.

Essential Experience

• Previous experience in administration.
• Previous customer service experience (e.g., customer service advisor roles).
• Experience working within HR functions.
• Strong analytical skills and the ability to problem?solve effectively.
• Excellent communication and interpersonal skills.
• Experience working with an Integrated Enterprise Resource System (ERP) combining Financial, HR and Procurement data. (beneficial but not essential).
• Previous finance experience (beneficial but not essential).

If you are a motivated individual who enjoys working within a team to achieve success, resolve queries within a fast paced environment, apply now!