ER Resolution Partner

My London based Council client, are committed to building an inclusive, high-performing workplace where everyone can thrive.

We are looking for an experienced and proactive ER Resolution Partner to join the team, playing a key role in delivering innovative, early resolution approaches and driving a positive employee relations culture.
About the Role As an ER Resolution Partner, you will work at the heart of the Resolution Centre, supporting managers and employees to address workplace issues quickly, fairly, and constructively.
You will:

• Receive and triage resolution requests using our Resolution Index, recommending the most appropriate route to resolution
• Provide expert guidance at early stages of disputes, leading on the resolution of complex cases where relationships have broken down
• Apply transformational justice practices to support fair, inclusive, and sustainable outcomes
• Deliver early resolution approaches such as facilitated conversations, mediation, and coaching
• Promote psychological safety and inclusion throughout all resolution activity
• Recommend resources and support tools to help parties navigate the resolution process

Strategic People Partnering Beyond casework, you will:

• Build strong relationships with business areas, using insight and data to inform people strategies
• Collaborate with Strategic Business Partners to improve team performance and workplace culture
• Coach and support managers on performance management, absence, and employee engagement
• Support workforce planning, job evaluation, job sizing, and resourcing decisions
• Identify and manage people-related risks, protecting the council's reputation as an employer

Collaboration & Culture You will:

• Work closely with HR transactional services to deliver a seamless, customer-focused experience
• Actively contribute to a culture of continuous improvement within the People team
• Support the council's ambition to be an inclusive employer, placing equality at the centre of everything we do
• Engage with trade unions, participate in collective bargaining, and maintain strong industrial relations
• Work with Equality Network Groups to deliver meaningful and positive change
• Contribute to corporate and departmental projects that support our wider organisational goals

About You We're looking for someone who:

• Has strong experience in employee relations, mediation, or conflict resolution
• Is confident managing complex cases and influencing at all levels
• Demonstrates a strong commitment to equality, diversity, and inclusion
• Has excellent coaching, communication, and stakeholder management skills
• Can use data and insight to drive effective people interventions
• Thrives in a collaborative, fast-paced environment

If you are looking for a new role being part of a forward-thinking council that values innovation, inclusion, and continuous improvement. You'll have the opportunity to shape how we resolve workplace issues and contribute to a culture where everyone feels respected, supported, and empowered.