Admin & FOH Assistant

Manor Farm, part of Hampshire County Council's Countryside Service, is a popular family-focused visitor attraction set within a beautiful heritage environment. We are looking for an enthusiastic Administration and Front of House Assistant to join our friendly team and help ensure the smooth, efficient, and welcoming operation of the visitor experience.

This is a casual role focusing on providing exceptional customer service, supporting administrative tasks, and assisting with the day-to-day running of the front-of-house operation.

Key Responsibilities

Front of House & Visitor Experience

• Provide a warm, friendly and professional welcome to all visitors.
• Offer clear and accurate information about Manor Farm, activities, and events.
• Engage proactively with visitors, promoting membership, special events, and activities.
• Handle visitor enquiries both in person and in writing.
• Assist with visitor flow management, especially during busy periods or group arrivals.
• Accurately operate tills and process payments (cash, card).
• Maintain excellent standards of personal presentation and customer service.
• Ensure visitor, staff and volunteer safety, acting promptly during any emergency or evacuation.
• Support colleagues and volunteers, contributing positively to a team-based environment.

Administration & Operational Support

• Respond to enquiries via email and telephone, providing timely and helpful information.
• Use Microsoft Office applications (particularly Excel) for routine administrative tasks.
• Monitor stock levels, restock retail areas, and maintain attractive product displays.
• Process retail deliveries, including checking, recording, and storing stock.
• Maintain clean, tidy and presentable public-facing spaces.
• Follow all relevant safety, welfare and animal-care standards as outlined in Countryside Service policies.

Role Responsibilities: Visitor Engagement

• Help the Front of House team deliver an informative and engaging experience for all visitors.
• Listen to visitor feedback and support improvements where needed.

Vetting Requirements

This post is subject to a criminal records check.

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Please contact me directly if you are interested in the role - (url removed).

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.