Housing Officer Specialist

Position: Housing Officer Specialist
Location: Ebley Wharf, Stroud, GL5 4UB
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: 37 hours per week, Monday to Friday
Pay Rate: £100.00 Per Day
Job Reference: (phone number removed)

Who We Are Looking For
We are seeking an experienced Housing Officer to join a busy, generic housing team. This is a hands-on, field-based role requiring a confident professional who can manage a diverse caseload, work independently, and handle complex tenancy issues.
This role is fully office and patch-based (5 days per week), so candidates must be comfortable working on-site and within the community.
Job Responsibilities
Tenancy Management

• Manage a portfolio of tenancies, ensuring compliance with tenancy agreements

• Conduct tenancy audits and property visits

• Handle general tenancy-related enquiries and casework

Income & Arrears Management

• Monitor rent accounts and take appropriate action to recover arrears

• Support tenants with financial difficulties and signpost to relevant services

Anti-Social Behaviour (ASB)

• Investigate and manage ASB cases, working closely with tenants and partners

• Take appropriate enforcement action where necessary

Safeguarding & Support

• Identify and manage complex cases including hoarding and vulnerable tenants

• Work collaboratively with external agencies such as police, mental health services, and adult social care

Customer Service & Operations

• Provide phone cover and respond to tenant queries in a timely manner

• Maintain accurate records and case notes

• Ensure compliance with policies and procedures

Person Specification
Must-Have:

• Proven experience as a Housing Officer within a UK Local Authority

• Strong background in tenancy management, rent arrears, and ASB casework

• Experience handling complex cases including hoarding and vulnerable tenants

• Ability to work independently across a housing patch

• Excellent communication and stakeholder management skills

• Experience working with partner agencies (e.g., police, social services, mental health teams)

Nice-to-Have:

• Knowledge of housing legislation and best practice

• Experience in a generic housing officer role covering multiple functions

• Strong case management and reporting skills

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