Repairs Planner

Repairs Planner (Social Housing)
Location: Kingston upon Thames
Salary: 28,000 per annum

We are currently recruiting for an experienced Repairs Planner to join a well-established organisation within the social housing sector. This is an excellent opportunity for someone with a strong background in scheduling and coordination who is looking to further develop their career in a fast-paced, customer-focused environment.

The Role
As a Repairs Planner, you will play a key role in coordinating maintenance and repair works, ensuring that operatives are effectively scheduled and that all jobs are completed within agreed service levels. You will act as a central point of contact between tenants, operatives, and internal teams, delivering a high standard of customer service at all times.

Key Responsibilities

• Scheduling and planning repairs and maintenance works for operatives

• Managing diaries to ensure maximum productivity and efficiency

• Handling inbound and outbound calls from tenants, contractors, and internal teams

• Prioritising emergency and urgent repair requests

• Monitoring job progress and ensuring works are completed within SLAs

• Liaising with operatives and subcontractors to resolve scheduling issues

• Updating systems accurately with job status, notes, and outcomes

• Delivering excellent customer service and managing tenant expectations

Requirements

• Previous experience working in a repairs planning or scheduling role within social housing is essential

• Strong organisational and time management skills

• Ability to work in a fast-paced environment and manage competing priorities

• Excellent communication skills, both verbal and written

• Experience using scheduling systems and housing management software

• A proactive and problem-solving approach

What's on Offer

• Salary of 28,000 per annum

• Stable, full-time opportunity

• Supportive team environment

• Opportunity to develop within the social housing sector

This role is ideal for someone who thrives under pressure, enjoys problem-solving, and is passionate about delivering a high-quality service to residents.