Site Liaison Officer / Receptionist

Receptionist & Site Public Liaison Officer

Location: Barking, London (Barking Riverside)

Salary: 25,000

An established civil engineering contractor is seeking a Receptionist & Site Public Liaison Officer to support a major infrastructure project at Barking Riverside.

This is a dual-function role combining front-of-house reception duties with community and stakeholder engagement, acting as a key interface between the project, site team, and the local community.

You will play a vital role in maintaining a professional site presence, ensuring smooth day-to-day office operations, while also supporting public engagement, communications and social value initiatives linked to the project.

Receptionist & Site Public Liaison Officer - Salary & Benefits

• Salary: 25,000
• 25 days holiday + Bank Holidays
• Pension scheme (up to 10% employer contribution)
• Private healthcare
• Company phone provided
• Annual discretionary bonus

Receptionist & Site Public Liaison Officer - Responsibilities

• Reception & Office Management
• Act as the first point of contact for visitors, staff and external stakeholders
• Manage visitor sign-in procedures, issue passes and coordinate meeting
• Ensure high office standards, including supplies and hospitality arrangements
• Support basic H&S compliance tasks (first aid stock checks, fire marshal lists, visitor safety)
• Carry out daily opening and closing procedures
• Community & Stakeholder Engagement
• Respond to public enquiries via phone, email and written communication
• Maintain a secure communications tracker for stakeholder engagement
• Attend project meetings and report on stakeholder activity and key issues
• Support the coordination and delivery of community engagement events
• Site Visits, Communications & Social Value
• Coordinate and chaperone site visits for stakeholders, schools and media
• Support STEM initiatives, careers events and community outreach activities
• Draft content for noticeboards and assist with project communications and PR opportunities
• Capture photographs and information to support reporting and social value evidence

Receptionist & Site Public Liaison Officer - Requirements

• Excellent written and verbal communication skills
• Confident engaging with a wide range of stakeholders and members of the public
• Ability to manage and resolve conflict professionally
• Strong IT skills, including Microsoft Word, Excel and Outlook
• High level of organisation and accurate record-keeping
• Ability to produce clear and engaging written content
• Previous experience in a public-facing or community-based role
• Experience engaging with stakeholders face-to-face, via phone and in writing
• Experience supporting schools or young people (highly desirable)
• Previous receptionist, administrative or customer-facing experience advantageous
• Full UK Driving Licence (preferred)
• CSCS Card (desirable, can be provided)

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.