Job Description
Location: Milton Keynes
Salary: 50,000 per annum
Working Model: Fully Office-Based
Overview
We are seeking an experienced Branch Manager to lead day-to-day operations within a busy retail banking branch in Milton Keynes. The successful candidate will be responsible for driving business performance, ensuring regulatory compliance, and delivering excellent customer service.
Key Responsibilities
Oversee daily branch operations, ensuring smooth and efficient service delivery
Lead, coach, and develop branch staff to achieve performance targets
Drive business growth through customer acquisition and relationship management
Ensure full compliance with FCA regulations, AML/KYC requirements, and internal policies
Manage risk, controls, and audit readiness within the branch
Handle escalations and provide high-quality customer service
Monitor branch performance, reporting on KPIs and implementing improvements
Requirements
Previous experience in a Branch Manager or senior retail banking role
Strong knowledge of retail banking products and services
Good understanding of FCA regulations, compliance, and risk management
Proven leadership and team management skills
Strong communication and customer relationship skills
Benefits
Competitive salary of 50,000
Opportunity to lead and develop a growing branch
Stable, office-based role within a reputable banking environment
