Service Support Administrator

We are looking for an organised and reliable Service Support Assistant to join my clients Children and Family Services team.

You will provide high-quality administrative and customer support, helping ensure services for children and families run smoothly.

This is a varied role where attention to detail, teamwork, and confidentiality are essential.

You will be downloading and logging responses within 24 hours of receipt.

You will need to be able to process at high speed with accuracy

Full time role, 09.00 - 17.00, Monday - Friday

Key Responsibilities

Administration & Data Support

• Accurately input and manage information on internal systems

• Update case records, upload documents, and send correspondence

• Maintain filing systems and support audits and inspections

• Produce reports, spreadsheets, and basic statistics

Customer Service

• Handle phone calls, emails, and enquiries from the public and professionals

• Welcome visitors and provide a helpful, professional service

• Contact families, referrers, and partner agencies when required

Safeguarding & Data Quality

• Follow safeguarding procedures and flag any concerns

• Carry out basic checks and support referral processes

• Help maintain high data quality and resolve duplicate records

Meetings & Organisation

• Arrange meetings, book venues, and organise travel if needed

• Prepare agendas and take accurate minutes

• Manage diaries and appointments

Finance & Resources

• Process orders, invoices, and basic financial records

• Maintain supplies and check deliveries

• Support petty cash and record-keeping where required

Team Support

• Manage incoming and outgoing work, prioritising tasks effectively

• Provide cover for colleagues and support urgent work

• Help improve admin systems and processes

What We re Looking For

Essential Skills & Experience

• Previous administrative or clerical experience

• Strong IT skills (e.g. Microsoft Word, Excel)

• Excellent communication skills (written and verbal)

• Good organisational skills and ability to prioritise work

• Ability to handle sensitive and confidential information

• Experience dealing with customers or the public

Qualifications

• GCSEs (or equivalent), including English and Maths

• Business Administration qualification (or relevant experience)

• Willingness to learn new systems and undertake training

Desirable (but not essential)

Experience in a public sector or similar environment

Knowledge of Children and Family Services

Experience with data systems and reporting

Minute taking or meeting organisation experience

Key Attributes

- Reliable, flexible, and able to work under pressure

- Strong attention to detail

- Team player with a proactive attitude

- Able to use initiative and solve routine problems