Booking Coordinator - Private Healthcare

Job Title: Booking Coordinator
Location: East Leeds, free parking on site
Salary: 26,300 per annum
Contract Type: Permanent, Full time. Monday to Friday with a Saturday rota

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where every day presents new challenges? If so, we have the perfect opportunity for you!

About the Role:
As a Booking Coordinator, you will play a crucial role in ensuring clients receive prompt and professional assistance. Your main responsibilities will include:

• Managing Bookings: Oversee online and telephone bookings for private services, ensuring a seamless experience for every customer
• Customer Engagement: Respond to enquiries via email, Facebook, live chat, and telephone, providing timely information and assistance
• Service Excellence: Maintain high customer satisfaction by managing waiting times and escalating issues when necessary
• Collaboration: Work closely with the operational team to ensure clear communication and alignment with customer expectations
• Data Management: Record customer details accurately in our database and ensure all processes are completed for appointment bookings
• Continuous Improvement: Support the development and maintenance of processes as part of their commitment to quality service

To thrive in this role, you should possess:

• A good general education and customer care training or equivalent experience
• Strong IT skills and the ability to navigate various systems efficiently
• An excellent telephone manner and a friendly, approachable attitude
• Knowledge of private services and diagnostic imaging is a plus!
• A team-oriented mindset with the ability to work collaboratively with colleagues across different departments

If you are ready to take on a rewarding challenge and make a difference in the lives of their customers, we want to hear from you!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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