Job Description
Your new company
A leading international professional services organisation is looking to appoint a CRM Executive to join its global Marketing & Business Development team. This is a fantastic opportunity to play a key role in enhancing CRM and email marketing capability across a multinational network, supporting users across multiple regions and practice areas. This firm is recognised worldwide for its high-quality advisory work and strong global footprint across Europe, the Americas, the Middle East and Asia. You'll be joining a collaborative and diverse environment where people are trusted, empowered, and encouraged to bring new ideas.
Your new role
As CRM Executive, you will support the ongoing optimisation, adoption, and engagement of the firm's CRM and wider marketing technology stack.
Key responsibilities include:
CRM
- Supporting CRM processes and day to day operations to ensure efficiency across global teams
- Customising and generating CRM reports for marketing, BD and legal teams
- Troubleshooting user queries and software issues
- Managing the shared CRM inbox and actioning support tickets
- Delivering training and driving user adoption across international offices
- Maintaining accurate client and contact data, ensuring GDPR compliance
- Reviewing CRM documentation and supporting vendor/third party relationships
Email Marketing
- Coordinating the firm's email marketing platform and ensuring relevant teams have correct access
- Training global teams on email communications and campaign execution
- Supporting list management and improving mailing list quality
- Producing insights, analytics and performance metrics for campaigns
- Onboarding and training new users across regions
Marketing Technology
- Providing support for webinar, podcast and additional MarTech tools
- Working closely with external vendors and partners
- Assisting marketing colleagues with day to day system usage
What you'll need to succeed
- Experience in a professional services or B2B environment
- Strong working knowledge of CRM systems (ideally InterAction)
- Proficiency across Microsoft Office, particularly Excel and Outlook
- Excellent communication skills and the confidence to liaise with stakeholders at all levels
- High attention to detail and strong organisational capability
- Ability to manage deadlines, multitask and work in a fast-paced environment
- A proactive, collaborative approach and willingness to learn
- Flexibility to occasionally work outside standard hours when required
What you'll get in return
You'll join a highly respected global business that invests in people, offers genuine development opportunities, and promotes a supportive and inclusive culture. Competitive salary and benefits are provided, alongside hybrid working and international exposure.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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