Sales Account Administrator

Sales Account Administrator

Overview

We are seeking a highly organised and customer-focused Sales Account Administrator to support our internal sales function. This role plays a key part in maintaining strong customer relationships, ensuring accurate order processing, and supporting the smooth day-to-day running of sales operations.

Key Responsibilities

Account Management

• Act as the primary administrative point of contact for assigned customer accounts
• Build and maintain strong client relationships through excellent customer service
• Support onboarding of new customers, including account setup and documentation
• Respond to customer enquiries relating to orders, pricing, lead times, and delivery schedules
• Assist in resolving customer queries by coordinating with internal departments such as Sales, Operations, Finance, and Logistics

Sales Support & Coordination

• Prepare accurate quotations, proposals, and sales contracts
• Process customer orders and ensure timely and accurate entry into the ERP system
• Monitor order progress and provide proactive updates to customers
• Produce and support sales reports, forecasts, and KPI tracking
• Provide administrative support to the sales team, including meeting preparation, presentations, and follow-ups

Administrative & Operational Duties

• Maintain accurate customer records, pricing, and contract information
• Support invoicing processes, credit checks, and payment follow-ups in collaboration with Finance
• Ensure ERP system data is consistently up to date
• Assist with organising customer visits, meetings, and trade events

Process Improvement

• Contribute to continuous improvement of customer service and sales administration processes

Skills & Experience

Essential

• Previous experience in sales administration, account management, or a similar role
• Strong communication and interpersonal skills
• Excellent organisational and multitasking abilities
• High attention to detail and accuracy
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/MRP systems
• Ability to work independently and as part of a team

Desirable

• Experience in a fast-paced commercial or sales environment
• Familiarity with sales reporting tools and data analysis

Personal Attributes

• Customer-focused with a proactive approach
• Strong problem-solving skills and a positive attitude
• Professional, adaptable, and confident
• High level of ownership and accountability
• Ability to remain calm under pressure

Additional Responsibilities

• Maintain strict confidentiality of customer information
• Adhere to quality standards and company procedures
• Follow health and safety guidelines at all times
• Ensure proper use and care of company systems and equipment

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.